Dollar Tree

Dear Sir,

My name is Amy Broussard. I am a 62 years old widow who shops at Dollar Tree regularly for my 9 grandchildren. My complaint is about the manager at the small town Dollar Tree in Reserve, LA. Store #06753. Address: 3919 Airline Hwy, Reserve, Louisiana [protected], On Friday July 14,2023. My friend an I arrived at the store around 1:45pm and shopped till around 3:00pm. We had 2 baskets full when we went to the register and when we checked out we ended up with 3 baskets. My bill came to $450.56. I gave the cashier/manager $350.56 in cash. and $100.00 on my debt card. She got so mad that she had already pushed the cash button and I didn’t have it all in cash. It was never a problem before with other cashiers. This lady preceded to tell me to return all the stuff because I messed her up. My purchases added up to $450.56. She kept telling me in the front of the other customers that I was supposed to tell her when I got to the register that I had two forms of payment. It’s not her job to tell her what payment I had that it was my job to do that. I told her I did not know that and her response was that she is not a genie. Because it was so much my friend had already started putting the stuff in the truck. I told her OK I would return it. That’s the only solution she had. I was really disappointed that I couldn’t get what I had spent over an hour shopping. She didn’t offer any other way to resolve this problem but she just wanted me to return it. While my friend was getting the things back out the truck she called another employee to start putting back my stuff I had shopped. She also started talking about me to the other customers while I was waiting for my refund money. She waited on 3 customers before she started helping me again. After she waited on those customers she told me she had given me back my money which she hadn’t. She was so angry the whole time she was dealing with me. I am caucasian.

All the other customers were African American and she treated myself and my friend totally different. I was feeling very nervous that she wasn’t going to give me my money back. She ended up taking the drawer out of the register, went into an office and came back out to get a receipt out the other register She went back into the office (without saying anything) and later came out and handed me $350.00 without a word. I waited for my Chang.56 and she said, “what else”? I told her about the.56 and she got mad again. I ended up just getting out of there cause she was being so ugly to us. The total for my purchase was $450.56. She not only threw away a large sale she wasted my time by just throwing away the sale. This is a small town Dollar General. I assume they don’t get a $450.00 sale daily. I won’t be going to Dollar Tree anymore. I would rather pay a little extra at Dollar General than to be treated like that. At least when I make a big purchase at Dollar General they are grateful and excited. It makes for a happy shopping trip. I am just so disappointed that in these times with the economy being so bad managers do not appreciate customers and their purchases. I come from a big family and I will warn others of the manager attitude in this Dollar Tree. I have to say that this is the worse shopping experience I have ever had in my 62 years. I have worked in retail all my life. How is employees to know how to treat customers if management treats customers this way. This is the 1st time I have written a complaint letter about a person in retail. I know how hard it is and everyone has bad days. This was just to way over the top not to write a complaint. Thank You for reading this letter. I hope this manager learns how to treat customers. From Very Disappointed Former Customer.