BJ's Wholesale Club

To whom it may concern,

I placed 2 orders given 48 hours in advance this bjs bakery.
1st order for a full sheet cake with rainbows/clouds and roses on top with light blue trim and pink writing.
2nd order was for 1/2 sheet cake again rainbows/clouds green trim and pink writing.

Today I went to pick up the cakes only to find them poorly decorated the cakes look horrible, so when I requested to speak with the manager who wouldn't even tell me her name . I said to her these cakes are poorly decorated and they one is missing part of the decoration. she said well there's nothing wrong with cakes and we don't decorate cakes with roses here. So I asked her if you go to a bakery and order a cake for a special occasion and they gave these so tell me would you just take and say nothing.? So the socall manager said "I made these cakes myself, and I am not going to stand and listen to this " then she walked away. I could have left both cakes but since today is my mother's birthday I was pretty much out of options so I took the cakes and paid for them and left. Now Tasting the cakes to find they taste nothing but sugar mix with bicarbonate powder.
I have been a BJ'S member for at least 17 years I and I have never encountered someone so rude, careless and so disrespectful.
After my experience today I think it's time I quit shopping from BJS.

Sincerely,

Waltha Toussaint