Giant Food / Giant of Maryland reviews and complaints 2
View all 148 complaintsGiant Food / Giant of Maryland - Rude customer service
I visited the 8905 Belair Rd location and was assisted by a very rude cashier named Michele. She did not greet me when I can through her line. Ate she ring up my few items and I paid I asked for a bag and was then informed it would be 5 cents. Had she informed me before I paid I would have told her to include it in my purchase. Once I collected my things she rudely stated thank you /you're welcome, after I already thanked her. I spoke with the manager on duty who seemed uninterested and offered a half [censored] apology.
Desired outcome: Please review customer service principles with both manager and cashier.
Did I complain about the cost of the bag? Reading is fundamental! Bags don't cost at Target, Walgreens, Dollar General, or Food Lion. So what the hell are you talking about?
Giant Food / Giant of Maryland - Handling of elderly customers who from a health condition that cannot wear a mask.
I was shopping yesterday 12/31/20 between 4-5 pm in the Giant food store located at 8905 Belair Rd, Nottingham, Md. I am a 63yrs. old handicapped female. Due to me having a brain injury and a previous tracheotomy very hard for me to breathe with a mask covering my face. Instead of the manager approaching me to ask me to leave he calls the police. Officer asked me to leave and I complied. I use a walker but am able to shop using a cart for balance. On my way out of the store the officer continually tried to push me along faster than I am able to walk causing me to lose my balance. He also pushed my 73 yr. caregiver causing him to almost fall. I was so frightened that I was going to fall, then I would have filed a law suit if I fell. I have shopped this store since 2012. My family and friends spend a lot of money at this store. The manager should of handled this problem but my guess is he`s not capable. Never so scared and embarrassed in my life. Am now on my way to police station to complain about the officer.
Desired outcome: This manager be reprimanded on how to treat senior citizens.
So because you fell you would have filed a lawsuit. I was all sympatric to you until you posted this. Now I have no sympathy. It is people like you who ruin things for everyone. Unless your fall caused injury you have no reason for a lawsuit.
I hurt my own granny in anger over this. She needed stitches.