Giant Food / Giant of Maryland
Reviews and Complaints

In reference to your store Giants 2305, I have been a loyal customer for the past 7 years. I have other Giant locations I can go to but I go to this location mainly because of the best customer service I get when your employee Mrs.Sandra, gives the customers. She is so friendly, polite, professional and kind. I needed help on several occasions and she is always willing to give a help and hand. If she doesn’t know she will seek the answer from the customer service center. For these reasons my family and I go to your 2305 location. I don’t think I would go there if it wasn’t for her because some of the other employees aren’t as professional or nice. Mrs. Sandra makes it a pleasant visit. With that said I please honor and give Mrs. Sandra a gold star for me and all the other customers she gives excellent service to. I couldn’t image coming there without her being your employee. Please know that there aren’t many like Mrs. Sandra. I know you have other employees but Mrs. Sandra is one of a kind so please give her your support and honor as a outstanding employee. Thank you

I went to the westminster giant on Sunday evening and idk what time the deli closes. So I go back and there is a guy getting his stuff and the lady says... and this is why I'm never gonna leave.. because of people like that (meaning me) and she looked at me and said your my last one and I was like ok... I'm sorry! If she would have said sorry we are closed then I would have been like ok... but she didn't... she was shaking her head throwing stuff and saying this sucks... this really sucks. So its my turn and I only needed two things so I say half a pound of ham... and I wanted it shaved which I guess I should have said but every other time I've been there they ask. So I got these thick slices which are gross and she says I have a little less then a half of pound.. I can use the leftovers from today... I guess she didn't wanna open a new ham? Idk at this point I just said forget to the other thing I needed. I get it she didn't wanna close but I did self checkout and the time was 7:56 so its not like I got there at 8. I guess people just don't care because I'm young but I didn't appreciate the attitude at all. The lady just needed to grow up... there wasn't a line of people or anything like that. And I cut my order short because of her. Just thought you all should be aware... I don't normally complain but she was a bit much

On 9/16/22 I went to the Giant Pharmacy at 12051 Rockville Pike, in Rockville MD to receive a Covid booster shot at roughly 3:15 pm. While I was there, the pharmacy technician misplaced my health insurance card. I asked that they please look for it and after roughly 2 minutes they proclaimed they could not find it, at which point the pharmacy manager approached me and told me that they were too busy to continue looking for it. I stated I did not want to leave the store without it, since it contained my personal information on it. The pharmacy manager appeared unconcerned and was actively trying to usher me to leave, telling me they would call me by the end of the day. After I left, I contacted the customer service department of the store and asked if they could have a specific person look for it, since the pharmacists were so busy. I was told by the customer service rep that they would see what was going and they would get back to me. They never did. I called the pharmacy two hours after that and was told that they had not had time to look for it and to try back in another two hours. I called back again and my concerns were again brushed off and I was told that they would "keep an eye out for it" but it was made me clear to me that no one was actively looking for it. I asked again if one person could specifically look for it and was told no. Each time I expressed concern over the fact that my personal information was lying around there somewhere I was given the response: "we'll call you if it turns up." The complete lack of concern for their error is extremely upsetting. Every technician that was there appeared unbothered or were outright rude, with the pharmacy manager bordering on hostile. I am appalled that trained pharmacy technicians have such little care over private health information lying around and that so little effort was put into finding it. Mistakes happen, but being repeatedly brushed aside and ignored is completely unacceptable, especially in regards to a sensitive issue such as health insurance. I cannot adequately express how upset I am over the treatment from these pharmacy technicians.

hello iam loyal customer i have always shopped at the westminster store

since they got a new deli manager they have changed the hours i have always

been there before 700 am and always were taken care of at that time

now i have to wait until 800 am to get waited on when the store open up at 600

you need to fix so the deli is open the store open ups at 600 the new deli manager is not very nice i want to be able to shop at the westminster store

and get what i need at the deli counter

than you

william perrier

On 1 September 2022 at approximately 8: 29 pm, I visited the Upper Marlboro, MD store (store #8361). I went to the deli counter and the employee (Misty) was behind a wall but she could see me over the wall. When Misty looked up and saw me waiting for service, she slammed some items down on the table as though I was interrupting her. She walked up to me and asked, "What you want?" I asked her if the deli was closed. She said, "WHAT DO YOU NEED?" I said, if you are closed, then it is okay. She said, "I just cleaned the slicer and now you come! What do you need?" She looked at me as if I were really a bother to her. I explained that I would never let her serve me with that attitude because as mean as she was, I was not confident that she wouldn't do something to my food.

My point - with the prices I pay for food at Giant, I certainly do not expect to receive the kind of treatment I received from Misty and noone else who works at Giant. They work there and is there to provide a service. If that is not what they want to do then maybe they should try a different profession. If Misty is not couseled for her actions then she will continue to do this to other patrons. So while that was enough to make me change my shopping store, I am attempting to inform this company so as to help avoid Giant losing more customers.

Dear Giant

 I experienced an unfortunate altercation on 8/22/22 with a Giant checkout cashier servicing aisle 14 at the Giant Store on 18104 Village Center Olney Maryland, 20832, store number 2317.

 I have shopped at Giant over 50 years or so at different city locations.  I found Giant services in all areas generally exceptional over these years. However, I experienced a recent altercation with a Giant checkout employee regarding contributing 5 dollars to a charitable cause.

 Although the cause appeared worthy, I mentioned to him that I have given to other charitable causes throughout the year.  I said that I would pass on his request to contribution 5 dollars to this worthy cause.

However, he insisted that I give $5 for this csuse and attempted in my opinion to embarrass me in not doing so.  I indicated respectfully NO to him on his first asertive effort for me to contribute.  I indicate NO a bit louder on his second and third attempt.  I believe at a climactic fourth time in my recollection,  I lost my composure and shouted NO.  Perhaps in retrospect it was a bit louder than my usual dialogue; but my voice expressed irritation. 

 I believe ss I mentioned that this was a worthy charitable cause   However. I do take issue with his assertiveness and obvious attempt to embarrass me as other customers look on. 

 I don't believe I have to explain to Giant or a Giant checkout clerk my charitable contribution history to other causes. Nor will I.

However,  I have a concern that Giant may be giving Giant checkout cashiers a commission based on the number of customers who make a charitable contribution.  In retrospect, his assertiveness towards me leaves me with an unfavorable impression that there maybe more to his behavior towards me than a charitable $5 contribution.  Perhaps Giant is rewarding cashiers based on the number of customers that contribute. If so, I can understand better his assertiveness, but think Giant should counsel their employees on better customer relations.

Sharing my concern about Giant's rewarding cashiers on their successes in customer charitable contributions regardless of dialogue method with the Washington Post may give me a sense of remedy.

Regards.  Ron Sleyo

One of your driver's, Brenda Benidict is known to not only be smoking, but also wearing an ear device and listening to neighbors in Florida as well as having a screen mounted in her truck where she watches them as well. She is from Joppa. Just wondered if you felt this is safe wo rking conditions. Ms Benidict is an angry woman, who is out to destroy any one who thinks differently about things. She doesn't give her co-workers a decent word,and feel superior to most people.

Frederick Hodges

2607 Dawn Drive

Alexandria, VA. [protected]

Home / [protected]

Work / [protected]

Cell / [protected]

E-Mail/ [protected]@Verizon.net

Ticket Number #Oo471580

My name is, Mr. Frederick Hodges:

I payed a visit to the giant food grocery chain on monday, august 1,2022 to purchase and to buy some bitcoins from the from the coinstar ATM machine in the amount of, $1,600.00 Dollars in cash and I arrived back at home to login and to gain access to my coinme bitcoin account to redeem my coinme bitcoin voucher and I was denied to gain access to my coinme bitcoin account and I contact ed and I called the coinme customer service hotline number which is printed and is located on the front of the coinme bitcoin voucher receipt slip and I left a brief message and my callback numbers for one of the customer service support team members to call and to contact me for some type of assistance and some type of help with my coinme bitcoin account and I didn't hear from anyone with the coinme customer service support team until the following week which was on tuesday, august 9, 2022 and I received an e-mail message from a mr. Devin and he is a coinme customer service supp ort specialist II with the coinme customer service support team and I sent him an e-mail message to him to resend the message to me again requesting the additional information and Its been four days so far and I haven't heard back from him at this time and its been two weeks sense this problem has happen and has occurred and I believe that coinme has a poor customer service support team and they don't care about they're customers and they shouldn't be granted a business licence to sale bit coins to the general public and except cash payments from the hard working customers and the hard working consumers who work and live in our communities and our neiborhoods and something has to be done and has to be enforced to handle and to correct this type of bad business practice in the business world of today.

Here is copy of the e-mail message from the coinme bitcoin exchange along with a copy of the e-mail message I sent back to coinme and I have a coinme bitcoin voucher in my possession that I am unable to redeem in the amount of, $1,600.00 Dollars.

Order # k300091228 ($95.51 Jul 18, 2022)

WHY IF I HAVE NOT GOTTEN RESPONSE WOULD I CHANCE PURCHASING AGAIN?

$52.13 refunded but know the above Delivery Order was disappointing: My question is whether the items received as boxed fresh produce was worth the $20 charged? I read reviews and I actually thought there would be a mixture of fruit/vegetables.

#1): This box contained a huge Egg Plant (with potential for increased bitterness and abundance of seeds) and it had a lengthwise hairline split and a puncture at its bottom. In addition, the box contained another sadly damaged plastic bag of green beans. #2): The green beans were discolored, unusually warm, moist, and slimy, as if it had contact with something hot.

#3): Deli meat, cheese, and raw beef were transported without refrigeration or cooling aids.

#4): The order was delivered LATE with the cardboard produce box and plastic shopping bags smelling of cigarette smoke. How do you send ads to buy more when there is an obvious and unexplained issue? I await your written explanation.

7/24/22

Located in: Hickory Ridge Village Center

Address: 6480 Freetown Rd, Columbia, MD 21044

I waited for the pharmacy to open for 20 minutes today. I made a special trip to Giant to pick up my prescription. When I arrived at 10:00 am (opening time), a clerk was opening the register but said she could not give me my prescription because the pharmacist had the keys for the pharmacy and had not arrived yet. Approximately 10 - 12 people stopped by as I waited, some grabbed a chair and waited others just gave up and left.

Good afternoon,

I am a resident in Bowie, MD, and as I entered my neighborhood today at about 5:15 pm, one of your delivery trucks was FLYING around the corner on a neighborhood street. Specifically from River Park Road, to River Run Drive. Not only is this a residential neighborhood, but it was also raining and the roads were slick because it was a quick but heavy summer rain. I was terrified that they were going to slide and hit my car, because they were that close.

I couldn’t take a picture because it was so fast, but I did catch the number 1659 on the driver’s side. Whoever the driver is, please rectify this. Thank you.

The Giant Foods is wrongfully terminating my brother, not based on merit but through discrimination. Edison Viera Vargas Applied for cashier position and had only received virtual training before he was assigned to replace carts for more than a week. He was told constantly that starting a week after he would begin his cashier training. The day comes and he is immediately told that he must push carts for another weak and he was visibly frustrated with this demand. An hour after this I decided to speak with Cathy the manager of the Giant. When I attempted to make my case she stated that he was not fit for the role even though he has not spent a single hour working at the register. When I asked if there were any other roles suitable for him she declined. It was then when I asked about the bagging position that it was revealed that she had not been transparent with Edison regarding his employment. I have an audio recording of her admitting that she had no real intentions of maintaining his employment in the first place. She was solely going to have him fill in for the cart positions until the upcoming Saturday where she would terminate him once the other cart pushers come back top to fill in their roles She also essentially confessed that she deemed Edison unfit for the Cashier position before any actual training was given. I have the full conversation on audio and I intend to make a case regarding discrimination against the Giant if there is no resolve

I recently purchased a gift card for my husbands birthday in june... However when he went to use it was told there was no balance on it... I paid for the gift card 100.00 and when I went to the local giant I was told there was nothing they could do because I didn't keep the receipt... I have been dealing with giant since the 90's and never had any issues until today... The lady in customer. I service seemed nasty... I felt like I was bothering her... Oh well I am out 100.00 because of this. I have been a giant customer since the 90's and needless to say I am extremely disappointed at how this matter was handled... It actually seemed like it was a bother to her...

I worked in customer service for 36 years and always found a way to make the customer happy... Not at this store... 6/28/22. Time around 8am...

I was in the store at 11399 York Road at 9:30 A.M. on Saturday 6/25/02. The checkout area was filthy. Not just a little, but about as bad as it could possibly be. I moved among checkout stations trying to find one that was not so bad. I could not find one. I am surprised my items were able to be scanned through all the grime. I complained to the person working the area. She said "I'm sorry you feel that way." I usually shop at the Giant in Timonium, and will stick to that store from now on. I'm sure my complaint would have been handled differently in that store. I have bought 95% of my groceries at the Giant over the last 50 years and will continue to do so.

Thank you.

Noel

[protected]@aol.com

Giant Store #329

9719 Traville Gateway Drive, Rockville MD 20850

Date: Wed 06/08/2022

Time: about 5:25pm

I was checking out at counter #7 when the girl (was told her name is Carly) working the checkout waved me off, indicating she had closed.

I moved to another checkout point only to observe the same female attending to an Asian family. So, I approached her and said to her, "You told me that you were closed" to which she ignored me and went ahead to attend to yet another person.

So, I went to customer service station to lodge a complaint. At first the store manager tried to rationalize the episode by telling me they're short staffed and the girl was about to go for her break. As I was about to say that doesn't even make sense in relation to her poor manners, an eyewitness approached and corroborated what I'd said and went on to give them a piece of his mind as to how poorly he saw me being treated. The name of the eyewitness is Mr. Bill Parr, phone #[protected]

I later asked for how I could lodge a written complaint and they said online. At first they were hesitant to give me the staffs name, but later told me her name is Carly.

What a terrible thing to do with the Acadia water! Pure greed, during these times you up the cost by changing amount in packing! GREEDY!

May 22, 2022

Bowie Maryland store

I was in Giant in Elkridge, MD today and I went in to purchase an item from the hot food bar. I put my items from the hot food bar in the container and went to pay for my items in the self-service cash-out section at Giant.

I got in line, I was with my 12-year-old daughter. We scanned the item and realized it was not scanning. We asked the clerk in that area and she stated she did not know the item number so, we got out of line and went back to the hot food bar and asks the clerk there for the item number. We went back in line to pay, in the self-service section. The code we were given did not work so, we got out of line and went to a full-service check-out and the clerk saw us leave the area as well as the customer who came behind us. As we were in the full-service check-out line which was next to the self-service line, I overheard the clerk say to the guy who was behind us in the self-check-out line, that they must have walked off and stolen the items.

I was so upset because I was in line to pay and I overheard her tell the next customer that they must have stolen the items. I got out of line to ask her why would she accuse me of stealing when she did not have the information to help me ring up and I had to go back to the hot food bar to get the code for my item. The customer who was the guy behind us stated to me to be peaceful, I stated I allow someone to accuse me and my child of stealing.

I went to the manager, George (I asked for his name although he had a name tag on), and explained what had just happened. I asked George for the name of the clerk in the self-checkout that at first did not know the code of my items nor attempted to seek out other ways to assist me and then accused me of stealing and George did not want to give me her name. At that time George and 2 other female workers went into the back of the customer service section and the self-check-out clerk came to the front and she was sent back. However, she was covering her name tag when she came up. George told me he could not give me her name but he gave me his name and the corporate number.

George gave me the number of Elkridge Giant, which is the store I was in and he gave me the number for Giant's corporate office.

I did not receive an apology, I had my items and receipt. I had to do the clerk's job. I saw her help people and give codes to people who did not know the codes of items.

I did not appreciate being accused of stealing items as well as my daughter. This was the ultimate insult and lack of customer service.

I want this worker to be re-trained to ensure she knows the codes for products or what to do when she does not know the code for an item, training on the bias, and if she can not learn to adjust to ensure appropriate customer service she should be terminated.

Also, the managers need training on how to handle situations such as this and customer service. It appeared as though the manager was more in alignment with protecting the clerk instead of fully understanding what happened. I believe I was treated in a discriminatory manner.

This complaint is with regard to employee Brenda S. Bennidict, 3712 Hilltop Drive, Joppa, MD 21805, [protected]. I have been a renter of this woman and it has been pure hell. The constant vulgar language. Drug traffic coming in and out 24/7. The use of drugs before a scheduled work shift. Bragging about how easy it would be to traffic drugs in her rig. A known drug addict was and probably still lives there. I can't think that a company of yours with such high standards would knowingly employee someone of that caliber. We constantly would hear grafic details of all the sexual liaisons with co-workers, male and female alike. Most of which are black (and she claims to be a racist.) Discusting.