Giant Food / Giant of Maryland
Reviews and Complaints

I brought in a prescription for a refill. This was an early refill, (last fill was on 02/16/2010 at another pharmacy (CVS). The medication was Xanax, a controlled substance. I had just come from my psychiatrists office, and due to the nature of my personal prohlem, she authorized an early refill. I usually fill my prescriptions at the CVS near my home, but went to the reston Giant as it was close to my doctors office.

I was called back to the pharmacy and one of the techs told me this was a controlled substance and since I had had it refilled somewhere else previously it could not be be refilled. I told her my doctor, (who had also written the previous prescription on February 15th) was aware that it was an early refill and had written it nontheless. As I was standing there, she went back to a Mr. Susco and told him tis. He ROLLED his eyes and said in a scarcastic voice, "I suppose I'll refill it, but if has to make one wonder why". This was said loud enough for me and another customer to hear, as well as the three other techs who were behind the counter. (I know two of the heard him say this)

She came back and said it was ok to refill, I gestured to Mr. Susco and said "Does he have anything he would like to add?" She got flustered and said, "No, he just said it was OK". I was highly insulted and embarrased and approached the counter toasked if I could have Mr. Suscos first and last name. A pharmacist asked why and I said I wanted to file a complaint. She asked why. I said that I felt that if he was going to make snarky comments about an early refill on a sedative medication without knowing my personal history, then perhaps he should have said it out of earshot of the customer (me).

Whether I fill this RX at CVS or Giant is not anybodys business, and what I am going through in my personal life is also nobodys business. He had no right to comment on a customers medication, and he certainly had no right to roll his eyes and imply that "one has to wonder why' I was getting an early refill. It just so happens that my husband is dying and I am having a hard time dealing with it. I was so upset and shaking that I could hardly sign my name.I was humiliated and shocked by his lack of professional conduct. He also looked panicky when he heard me ask for his name.

No pharmacist should be able to make remarks like that in front of a customer.

Food Giant Customer Service in Columbus, MS is very unprofessional! Some customers are ignored, while others are favored and are tended to first! Employees are slow to respond to the needs of customers, and the dining area of the grocery is very unclean! It is very unfair for customers, who work just as harder or even harder, to be treated like garbage. I hope the employee attitude of Food Giant is changed very soon. I don't recommend any one to use their customer service desk until new, responsible employees are hired. It is a shame. This is the only complaint I have against this store.