Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Vehicle Rental and Leasing Enterprise Rent-A-Car 2720 28th St SE, Grand Rapids, MI, 49512, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

2720 28th St SE, Grand Rapids, MI, 49512, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (616) 285-3370
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 5:30 pm
Tue
8:00 am - 5:30 pm
Wed
8:00 am - 5:30 pm
Thu
8:00 am - 5:30 pm
Fri
8:00 am - 5:30 pm
Sat
9:00 am - 12:00 pm
Sun
Closed

Enterprise Rent-A-Car reviews and complaints 1

View all 933 complaints
ComplaintsBoard
L
6:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - Car rental

Absolutely awful. Zero customer service skills. Cars that are in poor repair. Left me and my disable son stranded after we made a reservation and still walked over 2 miles to even get close enough to get a ride. Lied about cost. Completely unprofessional! This isn’t even the first time it’s been this horrible. I had to use them because of insurance but because of our experience they authorized a different company! The dealership also stated they continually have issues with Enterprise. Absolute garbage! Was able to get picked up by Hertz, treated with respect. I am in a safe car and out of 30 degree weather. I would never ever ever recommend Enterprise to anyone. The level of awful is unbelievable!

Desired outcome: Honestly I hope no insurance company ever contracts with you again ! I plan to let the company I work for know exactly what happened as well !I know I will personally make sure everyone I know never uses Enterprise ! Ever !

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
Enterprise Rent-A-Car representative's response
Feb 22, 2023 4:11 pm EST
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

File a complaint Write a review
View all Enterprise Rent-A-Car contacts
Thank you for your feedback, Lisa. If you’d like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Thank you. – Chad
More
Send message
Copy link
Report

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.