Lowe's

I am very disappointed with Lowe's completed indifference for their customers. Intentionally making it difficult for a customer to resolve a problem is annoying. Refusing to take any responsibility for that mistake when it costs the customer time and money is unacceptable. Stopping your customer from speaking with a manager or filing a complaint is disgusting.
On September 1st I placed a large order for chain link fence materials. At the time of the order, I received confirmation for a delivery date of September 17th. After verifying the delivery date on their website using the order tracker, I arranged time off work for September 17th to receive materials and begin putting in the fence.
September 16th (the day before delivery) I received an email the order would be delayed until October. No explanation, no details, and no phone call. I called the Lowe's my order was listed to ship from (Oak Park Heights) to get an explanation of the delay and updated delivery details. I was told they didn't have my order, didn't know who was coordinating the order, and suggested calling a different location. This pattern continued with me calling multiple departments at 4 different locations before getting directed right back to where I started.
I was finally able to speak to a manager at the Oak Park Heights location who stated the order could not be delivered because the store had not yet received all the materials. The manager could not comment on when my order might be delivered, would not comment on how this last-minute delay may have happened, and could not point me to anyone to help me further. I asked if there was a corporate contact for customer service I could speak with who may have better visibility between stores but he flat out refused, stating all customer contact is handled by the individual locations. However, he also admitted the individual locations had no visibility or control of transfers between stores.
A single item (the gate for the chain link fence) was delivered September 17th by Lowe's Maple Grove location.
A few days later I received a call from a Lowe's delivery coordinator to reschedule the delivery of my order. A delivery date of September 29th is offered, which I accepted and confirmed over the phone.
The morning of September 29th, I called Lowe's Oak Park Heights delivery department to confirm my order had arrived and would be delivered that afternoon. They confirm my order had come in and would be delivered by 3:00PM. Around noon, my order was delivered. Upon inspecting the delivery, I found 10 items were missing. When I called Lowe's about the missing items, they stated this portion of my order was canceled by Lowe's because they did not have them in stock. This cancellation was neither approved by me nor communicated to me until I called and asked why there were missing. At this point I asked where I could file a complaint and the representative flat out refused to answer. Compensation of any kind was refused, including waiving the shipping/delivery fees.
In the end, I paid Lowe's thousands of dollars for an important order which was delivered 12 days after the promised date with the remaining items being canceled without telling me. I lost a day of work, spent about 2 hours on the phone over multiple days straightening it out, and still ended up driving +20 miles to get the remaining items. I still paid the shipping/delivery fees in full, and no compensation of any kind was offered. I don't usually write negative reviews, but this was too awful of an experience not to warn others about. This was hands down the worst experience I've ever had with any company.

Returned Boxed artificial Christmas decoration Item within 90 days as stated on return policy on back of receipt.
Before I even get through the door, the "assistant manager" started yelling at me that he would not take this item back. No policy stated. Said "If I took that back I would have to throw it in the trash and we can't have that". I asked him 3 times to scan the receipt, scan item to return, and show me the denial for return on the screen. He responded "no". He got louder and was holding his arms in the air like I was trying to hold the place up. The other 4 employees standing around had their mouths hanging open and laughing. No mention of return policy or attempt to show me the policy, just brutal assanine behavior on his part. I told him the receipt said 90 days except for the 30 day items, which did not list seasonal. He said "the receipt doesn't say a lot of things."
I said "fine, I will go home and call Lowe's online". He said fine and when they call him, he would call me, so there!"

Rude, unprofessional, acted like his meds had worn off...Well Lowe and behold the customer service rep on phone defended him and their unwritten return policy on seasonal items. I asked her to e-mail complete copy of return policies as she sputtered and made it up as she talked. Never received.

This store is a joke, highly recommend never purchasing from them. Customer service in store should be high on list when the store is a ghost town. STAY AWAY FROM LOWE'S. Home Depot and Menards never treat customers like that!