Enterprise Rent-A-Car

Hi, this is Mrs. Vaughn-back in October 2023 my son had someone to hit his car and the person at fault insurance company - (Nationwide pre-approved the rental) paid for a rental while my son’s car was being fixed. I used my credit card as they asked us to put A refundable $50.00 security deposit down on the rental. I also agreed to insurance coverage while he used the rental. The rental began on 11/14/23 and was returned on 11/29/23. The young lady reviewed the car and said everything was fine but couldn’t give us the refund until the insurance closed out the account. Seemed strange but when I tried to call back and leave messages the manager wouldn’t return my calls. I even called nationwide to see what the hold up was about and the adjuster said they had taken care of it and asked that I have the manager to call because I shouldn’t have to deal with this but I could never reach said manager at enterprise. We never received an itemized bill as to what we were charged for. I even called corporate office and still nothing was done. This is not the level of service I expected from enterprise. We only should be charged for insurance coverage instead of almost 400 dollars. RA#2KX3JW.