Lowe's

On 5/16/23, my company purchased a Whirlpool refrigerator from the STATESVILLE Lowe's location. They made contact with the TROUTMAN Lowe's to deliver the unit since it was in stock at their location. At no time during the phone call or delivery did a representative state that "repairs need to be scheduled/ made within 48 hours of purchase" - nor is it printed on your receipt. During the delivery/ installation, there apparently was an issue with the tubing from the original refrigerator that they couldn't reconnect the water line from our coffeemaker/ water filtration system, as it wasn't reported to the Front Office personnel (myself) or anyone else for that matter, and they dropped off the delivery/ loading ticket and left the building. One of the Nurses noticed that the coffeemaker was not connected and let myself and made the Program Manager and myself aware. We have since contacted STATESVILLE, who stated we needed to contact TROUTMAN as they made the delivery but when we contacted TROUTMAN they stated it was outside the 48 hours and there was "nothing they could do about it". I then contact ed your INSTALLATION department/ line and spoke with a very helpful gentleman that not only scheduled the service call but made sure it was within our hours of operation, as we are a Methadone dosing clinic (MCLEOD CENTERS OF WELLBEING - STATESVILLE) and are open from 5am - 12:30pm. He did let us know of the *possible* $95 fee that ADVANCE APPLIANCE (?) would possibly charge but stated there was *possibility* that we would not be charged the fee. Either way, per the receipt, the install SHOULD HAVE BEEN completed at the time of delivery by the TROUTMAN store or an arrangement should have been made by them to come at a later date to complete - that's just CUSTOMER SERVICE! I have attached copies of the delivery/ loading ticket as well as the CC receipt of our purchase. Any assistance with this is appreciated. Thank you and have a great day! LaKisha Grimes - McLeod Centers of Wellbeing - Statesville 704.871.2992