PC Richard & Son

P C Richard and Son in Paramus NJ who seemed not helpful
Received a delivery of four appliances which appeared to be in good condition.It was 30 days before I was unable to install the Kitchenaid dishwasher when I noticed that the bottom of the unit was slightly bent, preventing proper installation.

I corresponded very nicely with the customer service rep from P C Richard and Son in Paramus NJ who seemed not helpful. The next day I received an email where they flatly refused to replace the product.

Never again.

Do yourself a favor and shop at your local Home Depot, Lowes or even Sears for that matter.They are much more concerned with your repeat business than this vendor

P C Richard and Son in Paramus should send a new fridge because the repair would be massive
So I bought a brand new fridge in July 2014, and by last week we discovered that the freezer had a Freon leak and needed repair. Not only did they not come right away, but the first guy that came out was useless...the second guy came out and told us exactly what was wrong and that they (P C Richard and Son in Paramus) should send a new fridge because the repair would be massive - so we call..They want us TO BUY A LOANER until they can get ours fixed instead of just replacing a fridge that's already under warranty - ARE YOU KIDDING ME? They suck

I am going back and forth with them and they keep giving excuse to replace it.
KITCHE AID appliances package four items for a total of $6, 000 and refrigerator door was damaged and dishwasher stainless steel panel had spots that would not go away even after i polished with steel cleaner. I am going back and forth with them and they keep giving excuse to replace it. First they said your door and panel is on order. Then they said company does not make that model any more. My sales rep was Nick S

In Paramus P C Richard and Son store. I think they are playing the game and hoping customer will forget about these issues. Please help

I purchased a Frigidaire refrigerator in Jan. '14. The salesman didn't take the hinges into consideration when we asked for size. We had to cut cabinets $400 cost. The machine was defective. After 4 service calls, they exchanged it. Another defective one. 4 service calls and they exchanged it. They told me my model was discontinued and told me I had to pay another $500.00 if I wanted another replacement..Then they told me I had to purchase a 2-year warranty if I want to get the replacement. I paid it as I had NO REFRIGERATOR. This store is by far the sleaziest MIT Manager Joseph Botros Jr. I ever patronized. Buyer beware P C Richard and Son in Paramus!

Had to wait 5 business days for someone to come and look at it
My new Samsung washer broke two weeks ago.Water pouring out of the bottom of machine.

Had to wait 5 business days for someone to come and look at it. He said not only was the motor bad, but the housing had cracked and that was a part that needed to be ordered. Several days later a technician came back with the motor, but not the housing. Said the first technician had ordered the correct part but that he had been given the wrong one.

I call again and was told the right part would be in the following week, but they couldn't schedule an installation call until it actually came. I called and found out the part was in, but the first available service appointment was more than two weeks away! Either they sell a lot of defective products or they don't have enough trained technicians. My machine was under warranty so maybe I wasn't given priority because I wasn't paying for the service.

Doubt I will ever buy from them again.They say they "service what they sell" but only if you willing to wait forever for them to show up.

Horrible service. Feel free to go there if you feel free to go there if you enjoy being lied to. Spoke with their P C Richard & Son in Paramus NJ MIT manager Joe Botros Jr. Yet to find a worse one than him. I spent more than $25, 000 in last 2 years at this store for TVs and appliances. Always bought extended warranty, as they told me if I ever have a problem with any of these products just to bring it to them and they will replace it no question asked. But now that I brought my TV back for the first time, this "CLOWN" hands me the warranty brochure and tells me to read it. Also says that what the sales rep tells me is not his concern, I signed the warranty and it's my problem, I gotta wait 8 to 10 days before they decide what's wrong with it. Never spending a penny at this place again

My mother and I visited P C Richard and Son in Paramus NJ this past Saturday we were looking for a washing machine in the dryer.A nice man helped us out he was very polite and nice.
We were about to buy the washing machine and dryer when my mom saw the price she made a comment how in best buy was cheaper and showed the man that's was helping us out named Nick S a paper showing how much it cost in best buy. Nick S went to show the manager Craig Ruppert the paper to see what he could do so we would not leave P.c Richards he did something and then he handed it over to Nick S who was helping us. Nick S did everything and called the manager Craig Ruppert for a password and then the manager Craig Ruppert checked everything marked had done and saw a few things that was wrong and he had a nasty attitude with Nick S and then when the manager Craig Ruppert fixed it he said that he was off by a dollar because he was comparing both prices and my mom didn't like it he had a nasty attitude and changed it with bad attitude the price so we would be at the same price. It was an unpleasant visit.
The man that helped us out was very nice.but the manager Craig Ruppert had a nasty attitude and it made my mother and my visit unpleasant.

I just had my samsung 5.0 cu ft washer delivered. I purchased the 5 yr extended warranty. In total I spent over $780. When the 2 guys delivered the washer to my garage... they asked me if i wanted them to take the old washer. I said no. They left the new one in the garage, and when i asked them if they were going to hook it up... they said that it's only 2 hoses and that I can do it myself. I then asked them if they were suppose to take my old washer and they said yes. I told them to at least disconnect the washer and move it so that I would be able to put the new washer in place. They did. I am very upset that they didn't set up the washer (which i paid for) and told me that there are only 2 hoses to hook up. Wasn't this part of my installation? I have purchased many things from PC Richards and admit that I am not too happy.

I could add my complaints to the list about the lack of caring of the sales personnel to the rudeness of the delivery department and lack of knowledge of the installers and the fact that I order an ice maker with the refrigerator and they "forgot it" but seeing the many bad reviews on this page I don't think anyone in this family own business reads the reviews and if they do they must not care, ...

I ordered in September 25, 2013 KITCHE AID appliances package four items for a total of $6, 000 and refrigerator door was damaged and dishwasher stainless steel panel had spots that would not go away even after i polished with steel cleaner. I am going back and forth with them and they keep giving excuse to replace it. First they said your door and panel is on order. Then they said company does...

After ordering and paying fully for a very expensive refrigerator, we were dispatched a surveyor to measure access to our apartment, the building's elevator, etc., to assure that the appliance would fit. When he arrived, he lacked the specs of the new appliance, with which we had to furnish him. On the delivery day, one-half hour before the appliance was due to arrive, we learned that we had to uninstall the old one. The refrigerators weigh 700#, but our building staff was able to accomplish this. When the exceptionally crude, rude delivery team arrived, they demanded that we remove a door, which the surveyor said was not necessary. Then, they refused to remove the old refrigerator, and to deliver the new one, deeming it too difficult.
After which time we learned that we had to coordinate with an installer, who would take 2 hours to get to our address. The delivery team left, with the new equipment. Meanwhile, our old refrigerator, which had been uninstalled, had to be reinstalled, again by our building. This entire charade of mismanagement, inexcusable rudeness and complete inefficiency, which hoovered up half of a day and considerable effort on our part, caused us to cancel the order and vow never, ever to do business with this company. Oh yes, this was a $10, 000 piece of equipment. Courtesy not included.

Smoke and a burning smell came from under the refrigerator on May 24. We call PC Richards store and they refer us to a Z Services where they made an appointment for May 26. I took off work and they cancel without our knowledge. I call, they reschedule for March 31. I call PC Richards again and they will send someone the earlier May28. Meanwhile my food is spoiling, nowhere to put insulin. This shouldn't be happening. Isn't a year yet we bought it and is the second time we call for repairs.I will never shop at P C Richard and Son in Paramus NJ

Absolutely HORRIBLE - Stay Away From PC Richard and Son in Paramus NJ. PC Richard and Son has to be the worst. Thier customer service is rude and it seems like they go out of thier way to be rude and un-helpful. I cant believe they are still in business. After my bad experience with them, I started reading reviews and found out everyone says the same thing. Just search the web for reviews of PC Richard and Son and you will see that my experience was not unique. They are simply rude and disshonest people. After I had to cancel a part order, they would not help and just kept saying NO returns, NO returns... I was willing to pay restocking fee, and any costs they incurred, but they just got more combative. I asked for the manager John J., and was shocked to learn that the person I was talking to was the manager.STAY AWAY. Any business run by a person like that should be avoided! - See more at: http://inetcomplaints.com/absolutely-horrible-stay-away-from-pc-richard and son in Paramus NJ.

I have never experienced such incompetent service. I made the horrible mistake buying a full kitchen worth of appliance from PC because they beat the prices of others.
The fridge was damaged and it has been over FIVE MONTHS of calls and useless services visits without any resolution.

NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVERNEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVERNEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, buy anything from P C Richard and Son in Paramus NJ.

Bought my daughter a laptop for xmas 2 years ago. She had it for a month and it started acting funny brought it back to the store, rude people there sent it out, but not without complaining. Got it back 3 weeks later! She had it for another 3 months and again started acting up, went blank, turned off and wouldn't come back on. Called and brought it in AGAIN! So another 3 weeks went by, got it back and then 2 months later same thing. They said each time they fixed the fan and the HD. I call BS! So finally got a refund credit to buy a comparable model, DID THAT in Oct 2013. Not even 1 month it was back in acting up doing the same c*** as last laptop! Not only that but the microwave we got from them 6 months before burnt out and had to be replaced!
Anyway got laptop back, SAME THINGS FIXED yet AGAIN! Now 4 months later and lots of bs attitudes from PC Richard people, it's back in and getting yet another credit to get another laptop. But the manager says "it's the user not the store or laptop." I am not stupid I know how to use a computer as well as my daughter who is 15 and knows more than the techs they have working on them. I will NEVER buy ANYTHING from them again. They refuse to just give me my money back so I can go somewhere that has good products. I believe all of their products to be refurbs because they are always breaking.

I could add my complaints to the list about the lack of caring of the sales personnel to the rudeness of the delivery department and lack of knowledge of the installers and the fact that I order an ice maker with the refrigerator and they "forgot it" but seeing the many bad reviews on this page I don't think anyone in this family own business reads the reviews and if they do they must not care, This company is just getting worse to deal with. Five years ago I would have recommend it but do not feel the same today

p c richard and son in Paramus NJ has not contacted me. i was instructed by the better business bureau to take my issue up with the district manager, the bbb has attempted to label my complaint resolved even though mr. quigley has yet to respond. i've taken my complaint to the department of consumer protection. they have agreed to arbitrate my complaint, but pc richard need not comply as the arbitration is voluntary and it will take 45 days at least before any possible decision is reached. i've also discovered that according to the hewlett packard web site p c richard and son in Paramus NJ is not certified to effect repairs on their computers. this means using their service department, the only solution they offered, would render my warranty invalid.

Several appointments 6 to be exact sitting at home waiting for service and still have problem with ice maker servicemen have no clue what they are doing? And the dis pater Jill such a nasty women can't even say or use the word lady is is lower than an animal
Well Greg Richards you lost a good customer and I will spread the word around the Paramus area and New Jersey that your service department stinks with that said
Let Jill make arrangement and doctor appointment for your family when sick she will have you waiting and suffering
So with this put on your list another family left P C Richard so change your tv ads we are family cause that is false

I purchased a Whirlpool Washing Machine on January 14 and had it delivered I purchased it from this store because I could have it the next day and my washing machine was broken and I needed one right away (I have 6 people in my house to do laundry for). After completing one load of laundry and trying to run another, the washing machine would not work (the water would not come out of the machine). My husband called to have someone come look at it and was told that it would take 1 week for someone to come here to look at it! Someone came the following Tuesday to check the machine and said that it needed a part, and when I asked how long it would take to get it, they said about a week! This was unacceptable to me as I had a brand new washing machine in my house for 8 days that did not work and I was going to have to wait another 7.
I called the 800 customer service number on Wednesday the 17th to complain about this and spoke to Barbara who said she would look into it and get back to me in about an hour. I waited about 3 hours and called her back and she was not at her desk but another person said they spoke to her and she would call me back in 2 - 3 minutes. I waited another hour and did not hear from her. I then called the store that I purchased it from and the phone number said it was not in service, so I had to drive there (finding out later that they have been having problems with their phones for a couple of days). I spoke to a very nice gentleman named John who said he understood my frustration and would try to get it resolved. I told him that I did not want a fixed brand new washer and wanted a new one by today or tomorrow. He said he needed to speak to the manager.
He came back and said that they would replace it, but it would be a couple more days before I would get it because they needed to do a return authorization. I then asked to speak to the manager because I was not waiting a couple of more days...He said he needed me to go home and get the serial number off of the washer before he could go ahead with the paperwork and that I was wasting time sitting there arguing with him about this. I had already given (customer service) the serial number off of the machine when I spoke with her that morning and my husband also gave it to the service person he spoke with when calling to report the problem (I live about 25 minutes away from the store and did not want to drive home to get it when it was given to 2 per already). The manager finally called customer service to speak to see if she had it and she did. After about 25 minutes in the store and refusing to wait a couple more days, the manager said I could have one delivered tomorrow. It was delivered about an hour ago and so far so good!
I can not believe that it would take 1 week to place a service call on a brand new product that you sold, one day after purchasing it! (I also purchased the 5-year protective plan from you and also financed it through you). Even if they were busy with other calls, you need to prioritize your service calls. This is 100% unacceptable to me and results in my total dissatisfaction with your company. If I had not gone into the store and argued with them, I would have had to wait another week to be able to use my brand new washer! I hope that this is not acceptable to you either.

WARNING! P C Richard & Son in Paramus NJ does not warn you of their return policy prior to your purchase. They will tell you it's posted everywhere, but it most certainly isn't. And because they won't tell you verbally before you make a large purchase I will!
"If opened and/or used, this merchandise is non-returnable and not sold on a trial basis. If any repairs are required, service will be done in accordance with the manufacturer's warranty."
This information appears only on the sales slip. It is not posted at all the registers, and the salespeople do not inform you of the policy either. They do hard sell you to get you to take out a store charge and buy service plans and technical support, but even when they know full well the merchandise has to be removed from its packaging and plugged in to determine whether it's compatible, they don't tell you the very act of seeing if the product works renders it non-returnable. In my case I was told to not only bring back the computer, but all the monitors (4) that wouldn't work with it for their service department to determine if there was indeed any problem. If they determined there was a problem, they would fix or replace the computer I had purchased. As they only carry computers from one manufacturer and I currently had a computer from the same manufacturer purchased directly from the manufacturer, with the same issues, the last thing I would want is a replacement of merchandise from that manufacturer.
Other stores have return policies that allow 15 days, and actual trial of the merchandise. GO THERE! It's not like you are getting particularly knowledgeable sales help at P C Richard & Son in Paramus NJ. You are getting nothing but salespeople who will sell you the store if they can, inadequate customer service, and merchandise that at best may not suit your needs, at worst doesn't function properly with no recourse. No one buys over $1000 in merchandise if they are informed that the very act of seeing if it works in a situation that has been thoroughly explain to the sales help will render their purchase non-refundable. Had I been informed I would have gone elsewhere, so would most people, and so should anyone considering a large or small purchase from P C Richard & Son in Paramus NJ .

My washing machine broke like 2 months ago. The technician said the wires were destroyed and that voided the warranty. That statement is not true. I have pictures of it to prove it. This thing has been going on too long and they just can't fix it. I called the P C Richard & Son in Paramus store manager and he can't help me. I called the service department. They did not call back.

Ordered a dishwasher on a Saturday nite.$1100 delivered and installed.

Nick S salesman told us that he can have it delivered and installed the following Thursday. I told him that he should make it Saturday, nobody will be home, wife working and I had some place to be that was extremely time sensitive. He still put it down for Thursday. On Wednesday morn, wife gets call that says they will be there on Thursday.

He texts me to tell me. I told her it had to be Saturday. I re arrange my day, lose a ton of money and time on a project that absolutely had to be done on that Thursday, burned all sorts if energy to do so. Wife still re arranges the day for Saturday.

So after all the time and aggravation on my end, I went and cancelled the order in person since I lost money and time, so can he. He lost a sale and commission that totalled far less than what I lost in that day.

I spoke with his manager about the incompetence on his part and if I wanted this, I would have stayed with another company that I am a 3rd generation customer and card holder of.The manager was pretty pissed too.

I purchased a GE Monogram ice machine. It required repairs on two occasions for the same issue. GE took the unit to their facility but did not correct the problem. The third time I made a request for repair, P C Richard & Son in Paramus NJ determined that the machine could not be repaired (defective product). They issued me a store credit for the purchase price of $1097.97. The same unit now costs $1, 500.00. If I take the credit, I will have to pay the additional money plus PC Richards will void the remaining 7 years of the extended warranty that I purchased for $314.99.

I purchased a Maytag refrigerator "floor model" on 6/30/08. I paid $800.00 and purchased a $300.00 10 year parts and labor warranty. On January 18th, 2014 the refrigerator began to leak out of the back. We called customer service. Approximately 1 week later, a service person came to look at the refrigerator and we were told 6 parts needed to be replaced on a 2 year old refrigerator.
We asked if we could get the refrigerator replaced and were told we could get store credit for $800.00 and we would lose the $300.00 warranty. We thought this was unfair so we waited approximately 2 more weeks for the parts to come in. The service person showed up at that point and replaced the parts. We were told not to put anything in it right away so we held off on stocking the refrigerator. Two more days went by before it was apparent that the refrigerator still was not working. We called and another few days went by before a service person came and told indeed it was still not working. It has been 1 month without a refrigerator.
The management at customer service wants us to just take store credit. We don't want anything further to do with P C Richard & Son in Paramus NJ. We were also told by customer service that because we purchased a floor model that they could not simply replace the refrigerator. We were never told this by our salesperson. So we are in a mess. One month without a refrigerator.

I went to P C.Richard & Son in Paramus NJ to look for appliances to be used for a kitchen remodel. I was in the clearance center when I came across a double convention wall oven (GE Profile). I was assisted by a salesman, Mo I asked him if there were any issues with this oven, and why was it in the clearance center. Was it purchased previously and returned because of an issue? He assured me that there was no issue with the oven. it was just a display model and not previously owned. I then purchased the oven and was told that I have to 2 weeks to pick it up or have it delivered.