PC Richard & Son

We were scheduled for an installation by P C Richard & Son in Paramus, NJ. They made us wait all day and then the repairman said he would not install it because it was in the garage. It was P.C Richards that delivered it there in the first place. Now they say they cannot install it because we did not read the spec sheet for the fridge, which I know for a fact that they did not mention to me when we bought it. Craig Ruppert** was responsible and would not allow me to speak to anyone higher up because he said he was the boss.It waste our time stay home for installation.

My refrigerator that I purchased in late 2013 has not been working about two weeks ago. Technicians were sent out on four occasions but was unable to rectify the problem. On the four occasions, I was given an appointment in the early mornings but they showed up later in the evenings causing me to lose time at work. For the past few week, the foods in the refrigerator was spoiled and had to be thrown out. I need P C Richard & Son in Paramus to replace my refrigerator as soon as possible.

My washing machine broke like 2 months ago. The technician said the wires were destroyed and that voided the warranty. That statement is not true. I have pictures of it to prove it. This thing has been going on too long and they just can't fix it. I called the store manager James Langford and he can't help me. I called the service department. They did not call back.

Never ever buy a GE product! Especially at P C RICHARD & SON in Paramus NJ.The worst experience you could ever imagine! First, GE Products have a history of at least past 3 years of extremely poor quality control. Over a 96% premature failure rate!

Suggest buying all other brand appliances at Sears they have a small awesome appliance department staffed by about 3 very courteous, extremely knowledgeable, wonderful people who live in the local community. They would never recommend or sell you anything that would be troublesome. They also take the time to research both the product feedback, and price matching for us and everyone we have recommended to them for the past several years without having to ask.

Sears is an authorized distributor/dealer of just about every name brand appliance available! We have been so happy with this local Sears store and the unbelievable knowledgeable customer experiences we have received! We have purchased over $20k with them, and that should speak for itself!

I was in the Paramus, NJ store to purchase a new TV. I visited the store Saturday after Thanksgiving and there were very few customers in the store--that is the main reason why I went there. I was pleased to see that the prices are good but most of the items are "new old stock" last year models. The sales force, though, is not so good. They have a very pushy way about making the sale. I have had this same feedback from many of my co-workers. I suspect that the pushy sales force is the reason why the store was empty. This is New England folks, we don't do business like Long Islanders.

This is my third GE refrigerator in 10 years from P C Richard & Son in Paramus. The second was bought in 2013, and the compressor went out one month after warranty. Then, I purchased KitchenAid that came to my house damaged. All my food was out now, waiting for a fridge. So, the only thing available now was another GE which costs another $500, but the salesperson says, "It's the top of the line." I buy a 10 year warranty.

Four years later, and the thing is broken. The technicians have been there twice. The latest is that the cooling system needs to be replaced. As above, they ordered parts. Another week and no one will replace my refrigerator until it is deemed unfixable no matter how long that takes. So far, this has cost me $1, 300; $200 to buy an emergency refrigerator as cardiac medication had to be refrigerated, $300 for warranty which was an absolute waste, $600 in spoiled food, and $100 each time as I need to pay someone to wait for the repairman.

This refrigerator is in a vacation home. I have been a loyal customer of P C Richard & Son in Paramus for years and spend several thousand dollars per year. I can tell you now, this company is uncooperative. At this point, if this is not fixed, I will just go and buy another refrigerator somewhere else despite the warranty and sue them in small claims court. I have read similar horror stories from other consumers to my great dismay, and I cannot be without a refrigerator for months or deal with endless visits from incompetent technicians. This is the third lemon refrigerator form them. Absolutely amazing.

The refrigerator died. I had my refrigerator for two years and it just stopped working. I have an extended warranty and I called the service number on a Friday and they did not respond until Tuesday. In the interim, I had to throw away hundreds of dollars of good food. I sent your company a letter and it has been a month and the company has yet to respond. I am a senior citizen on a fixed income and I cannot afford to replace all of the food that I had to throw in the garbage because your company refuses to take responsibility for the refrigerator. I would appreciate a response including reimbursement for my loss. Being on a fixed income, I have to make choices between my medication and my food on a monthly basis. Your attention to this matter is of utmost importance to me. Thank you for your urgent attention to this matter.

I purchased a floor model Maytag Washing Machine in January 2014. They picked up my old machine and delivered the "new" machine; it was making grinding noise from day one. I called and was told that they would have a serviceman there in two weeks, that they were very backed up. I didn't get the serviceman and the store never contacted me regarding the issue. The machine continued making the noise but it was working.

I called again regarding the issue; the serviceman came to fix it and now I can't use the machine at all. First of all, when he came to the house and looked at the machine, he said there was a part missing; it was never installed. There is a manufacturer defect. So he ordered the part and when he came to fix the machine, after two hours he was unsuccessful. He said the machine is now unusable. The serviceman asked that I do not use the machine until I get the new one because it might leak. I also purchased the extended warranty with this machine. I was told when I purchased the warranty that if the machine breaks and they can't fix it, they have to replace it; if they don't have the model, they have to give you the value of the machine.

I own a KitchenAid gas range that is currently under warranty with P C Richard & Son in Paramus NJ. During mid September, I was getting an error message when I tried to use the self clean option. The stove top and oven were working perfectly. P.C. Richard sent a technician to fix this problem. When the technician was done examining the appliance, he stated that the oven was no longer working. Since this time, I have had five visits to my home from various repair technicians--each one ordering more parts and telling me it's a different problem. I have called various times and am told that the only thing they can do is expedite the parts. My last visit was November 16th.2013. It's very unfortunate that I may not have a range to cook Thanksgiving dinner. I have now been unable to cook for my family since September 28th 2013..

There is only one store to purchase appliances, TV, telephones, etc and that has been P C Richard & Son in Paramus for years.Something strange happened when on Oct. 2013, I purchased a TV set in the Paramus NJ store from salesman Nick S. I gave him my American express card at which time he offered me the P C Richards credit card which I refused and under his breath he muttered "give me a break" which I paid no attention to.

Next he asked for my drivers license which I questioned and he said it was a new form of security. After what seemed to be taking a very long time for the American Express to clear, he said the computer was very slow. What he was doing was opening the PC Richards credit account without my permission. Soon after I received a credit card and bill from PCR. You could say because I signed the receipt the responsibility was mine, however, since I said no to the PC card and handed over my AX card I assumed he was billing AX, not doing something dishonest! The actions of one person will cause me to think twice about P C Richard & Son in Paramus for future purchases. Who knows how many others are doing the same.

Broke the exhaust pipe while installing a new dryer - We had a very unfortunate, incompetent mistake happen with our dryer installation on Thursday, , that could have caused the death of our whole family. The installers crushed the exhaust pipe and broke the gas line valve and did not even mention it to me! This caused the gas to escape into the house. I arrived home after work on Friday, to the gas smell and was smart enough to call PSEG. The whole house would have blown up. I want to discuss compensation with the president of P C Richard & Son in Paramus or the legal team! I have pictures of everything that was broken and damaged!

I had purchased a Maytag Washer and Dryer at an excellent price from the P C Richard & Son in Paramus NJ. Within 8 months, the washer had a major breakdown. While this work was covered under the warranty, the repair company had indicated that this type of problem would return and I should be given a new washing machine. From the time I put in the initial claim, 4 weeks had elapsed. PC Richard salesperson George ** said that maybe it was my fault! Maybe we put too much of a load on this washer? First, that wasn't any of his business, next this a high capacity front loader, and we are family of 3. Well, he told me the unit wasn't made and was a closeout and he would get me a machine similar to what I paid. I said no. As per the request, a machine that had the same specifications from the earlier order. Well, he sends me a smaller, poor quality machine.

Thanks goodness. Working with a manager at the store did we come to agreement. Its seems there is a replacment unit, exact in ever way, except the drum size is like one hundred of a cubic inch larger. I did have to pay an additional fee which while unhappy that P C Richard & Son in Paramus wouldnt accomadate me on that portion. It's no wonder that these big chains are going chapter 11

I bought a display model Bosch gas dryer from P C Richard & Son in Paramus NJ, with an additional 4 years warranty. The dryer broke after being in use for two months. I had a technician from Bosch, and from PC Richard come and examine the dryer. They said it is not reparable. I contacted P C Richard & Son in Paramus NJ, and asked for either a full refund, or exchange. The store offered me a partial refund, only for $350 (I paid a total of $801). P C Richard would allow me only to re-select a dryer at their store. I have been on the phone with P C Richard central office [protected]), for six business days (from 1 /2013. They have the worst customer service ever. If I accepted their partial refund, I would lose $451. They do not want to exchange the gas dryer either. Never buy anything at P C Richard & Son in Paramus NJ. Their extended warranty is worth nothing.

I bought my Fisher Paykel washing machine from them a few years ago. I bought the extended repair agreement from them thinking I would get good service. Wrong! Numerous times, this machine has needed repair and not once have they ever come and been able to fix it. They always come and tell me they have to order a part and then when it comes in, call me to schedule another service call. On the average, I am two weeks without a washing machine! And every time the service man blames me and tells me I am overloading the machine. **! Things wear out. P C Richard & Son in Paramus NJ service sucks.

We were scheduled for an installation by P C Richard & Son in Paramus of NJ.They made us wait all day and then the repairman said he would not install it because it was in the garage. It was P C Richard that delivered it there in the first place. Now they say they cannot install it because we did not read the spec sheet for the fridge, which I know for a fact that they did not mention to me when we bought it. Craig Ruppert ** was responsible and would not allow me to speak to anyone higher up because he said he was the boss

We spent the extra money on an extended warranty on our top of the line Electrolux refrigerator. What a joke. What they don't tell you is that they can keep you hanging almost forever ordering part one at a time, until they decide it's not cost effective to try and fix your fridge. I've had 6 service calls and still the ice maker isn't working. Every time they come out, they find one more thing to replace. The person in the service department told me there was no limit on how many times they could make you wait at home for service calls. This could go on for months it they want it to; you have no recourse. The more expensive your appliance, the less likely they are to replace it; they'll hope you finally give up I guess by replacing only one part at a time.

I had a similar experience as other posters. I called P C Richard & Son in Paramus NJ to fix a Maytag washer. It took them 5 days to get out here. The guy came and tried to tell me that the problem was that we used too much soap. Nice try. When I added clothes and ran it while he stood there, the machine started spewing water out the back. Then he told me it's just the hot water that's affected and I could use the cold. But I didn't want him ordering the wrong part. So I made him stay and watch the cold cycle - same thing - water out the back. He finally said it needed a new valve and that it was in stock and he would call me. No dice.

A week later (I was away), I called them. The woman on the phone practically congratulated me that the part was in stock. That seemed like a ploy since he already told him it was in stock. But she couldn't schedule an appointment until she talked to the scheduler. Another ruse. When she called me back, she told me that it would be another week because they needed to send two men since the machines are stacked. "If you want to take the machines apart, we will send one man out earlier. We take the machines apart as a courtesy." As a courtesy! I guess we are now required to be mechanics because they run a lousy business. Everyone thinks they are doing you a favor when you already paid them for a service. It happens every time someone gets paid in advance.

I still think that the extended warranty was worth it despite the fact that they run a really poor repair company and it's taken 3 weeks to get this resolved. (They are due in two days and I've had to do laundry twice in the Laundromat.) If you had someone come out to fix it with parts and labor, it can add up to many times the cost of the warranty for one call. These new machines break too easily, too much computerization, China & Taiwan parts, etc. Why don't people just do the right thing? Humans have turned into losers.

Maytag Refrigerator - About six months ago, the ice machine and freezer started acting up and a call was placed. After six months and about 10 appointments later, the ice maker and freezer are still not working. Same response again and again - I need to order parts. So many days taken off to wait for some unprofessional and unknowledgeable tech to say the same thing over and over again. What a disgrace! I will never buy another thing from P C Richard & Son and their warranties. Just a joke!

I purchased a washing machine from P C Richard & Son in Paramus NJ. I called in for repair on my washing machine. It was working but it was making a sound. They took my washing machine apart and they refused to come back and repair it because they stated that it had water damage. I asked him to come back to put the machine together. I was told that it will come back, but I had to sign a waiver. I was told it was a two-man job, but they would be back on Saturday. They never came back. I called them again they told me to suck it up. They're not coming back. I need to call FEMA or the insurance. The company sucks. Bad customer service. I used to get my appliances from P C Richard & Son. I have maybe 15 things in my house from P C Richard & Son. Guess what? They just lost a customer. I'm never buying from them again. ** customer service.

I purchased the refrigerator along with other appliances. Upon delivery they never told me the refrigerator was not being delivered because it was severely damaged. So I had to wait a couple of weeks for that to come. Also the ice maker came separately after the refrigerator arrived. Then I had to set up an appt for the ice maker to be installed. Finally the ice maker got installed. Initially the ice maker was making too much ice...now it hardly makes any ice! I called for service (3 times I was put on hold and forgotten). Finally, the 4th time someone gave me the service number to call; on hold again! Now I get a person who gave me a service appt for them to come and just inspect the ice maker. If they cannot fix it, they will order one (waiting again) to be delivered to my home. Then I have to call and set up another apt for them to install the ice maker! I asked if the service staff can be somewhat proactive and just bring another ice maker with them...I was told they cannot do that! I guess that would be too easy! I will never go back to P C Richard & Son in Paramus...its back to Karl's Appliances for me!

After a LG washer caused me problems, they gave me a GE washer instead - that was great. This washer has broken 2 times, going on the third time. The agitator keeps breaking. I have called P C Richard & Son in Paramus and finally got a manager named Craig Ruppert. He ordered me a new part right away. I called recently because the agitator is breaking again. Craig Ruppert. told me to call GE, which I did. GE didn't return my call. I called Craig Ruppert back to see if he could help me with GE. He never called back either. So I have a washer which warranty expires next month and still I have no resolution. I am very frustrated and will not be buying anything from them again.

My new Samsung washer broke two weeks ago. Water pouring out of the bottom of machine. Had to wait 5 business days for someone to come and look at it. He said not only was the motor bad, but the housing had cracked and that was a part that needed to be ordered. Several days later, a technician came back with the motor, but not the housing. Said the first technician had ordered the correct part but that he had been given the wrong one. I call again and am told the right part would be in the following week, but they couldn't schedule an installation call until it actually came. I called and found out the part was on, but the first available service appointment was more than two weeks away! Either they sell a lot of defective products or they don't have enough trained technicians. My machine was under warranty so maybe I wasn't given priority because I wasn't paying for the service. Doubt I will ever buy from them again. They say they "service what they sell" but only if you're willing to wait forever for them to show up.

The dryer I purchase not to long ago g e brand isvthebworst dryer all my delicates clothes do not dry Sunday I was drying delicate clothes for over an hour I had to put it on per press ruined my delicates clothes the manager James Langford can change the washer that brand was g e now they giving me hard time to change dryer techician came 3 t already still aging problems I like ti get whirl pool I will appreciated if someone calls e thanking you in advance
Angela I call several several times

I paid for a service contract for Frigidaire fridge.Handle broke and called them for part and service.Called them fr service and was told that it was ordered and would be received in 2-3 weeks.

It has now been 3 months. Called several times to complain and was told there was nothing they can do and cannot contact Frigidaire except by fax. Finally ordered the part myself and paid for it. They dont care about anything but sales.

Don't invest in service contract. THEY SUCK!

They do not care about the customer after the sale is made.OLLIE TOLD ME 3 TIMES THAT HE WOULD SPEAK TO HIS MANAGER AND CALL ME BACK..NEVER CALLED

I bought several appliances from them in May, which I had delivered several weeks later at my new place.I also decided to buy a tv, which I was told that I had to bring home myself that day in order to get the advertised to deal because it was an older model and they only had a few left in the store.

I kept the tv in the box because I was moving shortly. When I opened it up after I had moved, I couldn't get the tv to turn on. I called the store manager James Langford and he said that he couldn't help me because it had been 30 days since I had purchased it. He told me I must have dropped it, which I did not.

I had him send a technician out to see the tv and he said it was physical damage which isn't covered by the warranty.

Meanwhile, there is not a scratch on the tv and I have yet to receive an explanation as to how they can determine it is physical damage.They won't give me my money back or let me exchange it for another tv