PC Richard & Son

So I bought a brand new fridge in October, and by last week we discovered that the freezer had a Freon leak and needed repair. Not only did they not come right away, but the first guy that came out was useless...the second guy came out and told us exactly what was wrong and that they (P C Richard & Son in Paramus) should send a new fridge because the repair would be massive - so we call..They want us TO BUY A LOANER until they can get ours fixed instead of just replacing a fridge that's already under warranty - ARE YOU KIDDING ME? They suck

They do not care! Buyer beware! A word of caution, do not buy from P C Richard & Son in Paramus! They are horrible to deal with. I purchased a Whirlpool Washer (still under warranty) that takes 90 minutes plus to do a medium load. They tell me this is normal. Their manager James Langford at their Paramus store told me it should take 35-40 minutes and that his boss (regional manager), ** would follow up with me. It's been 10 days and despite repeated calls (leaving voice mail), I have yet to hear from him. They do not care!

I just bought a brand new Sharp LCD 60" TV in 2013. It has stopped working since then and it's only February. I called PC Richard and Son in Paramus since that is where I have the warranty through. It took them over a week to get here. When he did, he looked at the TV for 5 minutes and called a Sharp tech person who then in turn told the P C technician that he had to order two parts that would take 3-5 days to get to him. Then he would schedule another appointment to come and install the part. I have been without my brand new TV for over two weeks and counting. I've had a bad experience with this Sharp product and PC Richards also

This is my third GE refrigerator in 10 years from P C Richard & Son in Paramus.. The second was bought in 2013, and the compressor went out one month after warranty. Then, I purchased KitchenAid that came to my house damaged. All my food was out now, waiting for a fridge. So, the only thing available now was another GE which costs another $500, but the salesperson says, "It's the top of the line." I buy a 10 year warranty.

Four years later, and the thing is broken. The technicians have been there twice. The latest is that the cooling system needs to be replaced. As above, they ordered parts. Another week and no one will replace my refrigerator until it is deemed unfixable no matter how long that takes. So far, this has cost me $1, 300; $200 to buy an emergency refrigerator as cardiac medication had to be refrigerated, $300 for warranty which was an absolute waste, $600 in spoiled food, and $100 each time as I need to pay someone to wait for the repairman.

This refrigerator is in a vacation home. I have been a loyal customer of P C Richard & So n in Paramus for years and spend several thousand dollars per year. I can tell you now, this company is uncooperative. At this point, if this is not fixed, I will just go and buy another refrigerator somewhere else despite the warranty and sue them in small claims court. I have read similar horror stories from other consumers to my great dismay, and I cannot be without a refrigerator for months or deal with endless visits from incompetent technicians. This is the third lemon refrigerator form them. Absolutely amazing.

After spending $4000 on a washer and dryer with an extended 10 year warranty, my washing machine broke down. I called for service under the warranty and was told by the independent (contracted by P C Richard & Son) service tech that the machine was not economical to repair and was a fire hazard.

P C Richard & Son in Paramus assured me that I would have a new washer within 3 days. I called to check status the next day and was told that they were ordering parts to repair the washing machine instead of giving me a new one. Why would I want to use a washing machine that was deemed a fire hazzard.

Continued calls to the service department to no avail. I will never do business with this awful store again.

There is only one store to purchase appliances, TV, telephones, etc and that has been P C Richard & Son in Paramus for years.Something strange happened. I purchased a TV set in the Paramus store from salesman Joe Botros Jr 8246. I gave him my American express card at which time he offered me the P C Richard credit card which I refused and under his breath he muttered "give me a break" which I paid no attention to.

Next he asked for my drivers license which I questioned and he said it was a new form of security. After what seemed to be taking a very long time for the American Express to clear, he said the computer was very slow. What he was doing was opening the P C Richard credit account without my permission. Soon after I received a credit card and bill from PCR. You could say because I signed the receipt the responsibility was mine, however, since I said no to the P C card and handed over my AX card I assumed he was billing AX, not doing something dishonest! The actions of one person will cause me to think twice about PCR for future purchases. Who knows how many others are doing the same.

After spending $8000 on a washer and dryer with an extended 10 year warranty, my washing machine broke down. I called for service under the warranty and was told by the independent (contracted by P C Richard & Son in Paramus) service tech that the machine was not economical to repair and was a fire hazard.

P C Richard & Son in Paramus assured me that I would have a new washer within 3 days. I called to check status the next day and was told that they were ordering parts to repair the washing machine instead of giving me a new one. Why would I want to use a washing machine that was deemed a fire hazzard.

Continued calls to the service department to no avail. I will never do business with this awful store again.

As I walked into the Paramus store to purchase a dishwasher iI was bombarded with salespeople Joe Botros Jr. 8246 who wanted to help me.I went with one who took me to the dishwasher dept and he proceded to show me the displays. I chose one and he gave me the price plus delivery charge plus extended warranty charge. I told him I did not need to have it delivered nor do I want the extended warranty. he said he would be right back and never returned.I waited and waited so I finally got another salesperson Joe Botros Jr. 8246 who did the same thing. he never returned when I did not want to buy the extended warranty ffinally I got a third salesperson whose name was Luis. WE WENT THROIUGH THE SAME THING.

I ASKED what kind of warranty comes with the dishwasher and he said 12 months, I said I would take it. he said he would be right back and this time he did, but with a manager James who proceeded to bombard me with all the WONDERFUL DETAILS of the extended warranty. I told him under no circumstances did I want it . he did not let up. he continued to harrass me until I told him either you stop talking or I walk. I would be typing all night if I told you the entire story. I felt embarrassed belittled, and preyed upon. By the way, the warranty that comes with the didhwasher is 1 year . Joe Botros Jr 8246 outright lied to me to get me to buy the extended warranty.WHAT KIND OID TRAINING DOES PC RICHARDS give their employees?

My refrigerator that I purchased in late 2013 has not been working about two weeks ago. Technicians were sent out on four occasions but was unable to rectify the problem. On the four occasions, I was given an appointment in the early mornings but they showed up later in the evenings causing me to lose time at work. For the past few week, the foods in the refrigerator was spoiled and had to be thrown out. I need P C Richard & Son in Paramus to replace my refrigerator as soon as possible

have had a horrific time with P C Richard & Son in Paramus NJ. 1 year ago I purchased a refrigerator after the first one I purchased went bad. It should have been a simple exchange since I had a warranty but no such luck. They were extremely rude in the Paramus store and not very knowledgeable. I finally got things squared away. Now I am trying to make sure I can redeem my $220.00 credit by checking over the phone. This process has taken over an hour. I am on hold while I write this for the 2nd time today for over 20 minutes. The other 2 times in 2 different locations they just put me on hold and came back to the phone and hung it up.

I purchased a French door fridge for $5, 000. When it was delivered, they said that the water will work in a while and make ice, then, they left. The fridge never made ice and the water never came out. Then, the food started to freeze along with the milk and other dairy products. The main computer was dead. They sent a repairman over and they fixed the ice maker and water. But the computer continued to not work and our food kept on freezing in the fridge.

We complained to the company and they sent us another fridge. When it arrived, it was damaged on the outside. I didn't pay $5, 000 for a damaged fridge! A few days later, they sent us a third fridge and in three months, it started to break down. I have video proof of what is going on with the fridge. When I called the store to have service done to it, a guy came in and said "You have too much food in your fridge that is why it is dripping and condensation is forming." Are you kidding me? How dumb do they think I am?

Then, I rescheduled another service by the manager from the Paramus store. They never showed up. I went to the store again and they scheduled another appointment between 7-9 AM but they never showed up. I called up the main store and complained so they sent someone over around 11:20 AM. He said that there is a piece of ice cube in the compartment causing the noise. He took it out and left. In a matter of five minutes (not even), the fridge is still making the same sound. I am sick and tired of this. Either I get my money back or I am going to court and make it seen on national TV. I am warning the people out there not to do business with P C Richard & Son in Paramus..

I had a similar experience as other posters. I called P C Richard & Son in Paramus to fix a Maytag washer. It took them 5 days to get out here. The guy came and tried to tell me that the problem was that we used too much soap. Nice try. When I added clothes and ran it while he stood there, the machine started spewing water out the back. Then he told me it's just the hot water that's affected and I could use the cold. But I didn't want him ordering the wrong part. So I made him stay and watch the cold cycle - same thing - water out the back. He finally said it needed a new valve and that it was in stock and he would call me. No dice.

A week later (I was away), I called them. The woman on the phone practically congratulated me that the part was in stock. That seemed like a ploy since he already told him it was in stock. But he couldn't schedule an appointment until she talked to the scheduler. Another ruse. When she called me back, she told me that it would be another week because they needed to send two men since the machines are stacked. "If you want to take the machines apart, we will send one man out earlier. We take the machines apart as a courtesy." As a courtesy! I guess we are now required to be mechanics because they run a lousy business. Everyone thinks they are doing you a favor when you already paid them for a service. It happens every time someone gets paid in advance.

I still think that the extended warranty was worth it despite the fact that they run a really poor repair company and it's taken 3 weeks to get this resolved. (They are due in two days and I've had to do laundry twice in the Laundromat.) If you had someone come out to fix it with parts and labor, it can add up to many times the cost of the warranty for one call. These new machines break too easily, too much computerization, China parts, etc. Why don't people just do the right thing? Humans have turned into losers.

I called the store on Tuesday night and inquired if they would sell me a Sony TV for the same price offered by Sears. After 20 minutes on the phone (the associate had to discuss it with his managerJames), I was told they would match the Sear's price. The next morning, I went to the store to pick up my TV and was told I couldn't buy it for the price we agreed on over the phone. The manager James claimed he was working the night before but knew nothing about my phone call. Another associate overheard us talking and chimed in that he was working the night before also and knew all about my phone call and the agreed price and they still wouldn't honor it. So, I left and will never shop there again. In time, they will go the same route as Circuit City, out of business!

I just bought a brand new Sharp LCD 60" TV in October of 2013. It has stopped working since then and it's only February. I called P C Richard and Son in Paramus since that is where I have the warranty through. It took them over a week to get here. When he did, he looked at the TV for 5 minutes and called a Sharp tech person who then in turn told the P C technician that he had to order two parts that would take 3-5 days to get to him. Then he would schedule another appointment to come and install the part. I have been without my brand new TV for over two weeks and counting. I've had a bad experience with this Sharp product and P C Richard & Son in Paramus.

I had my TV for 11 months. Then all of a sudden, one day I turned it on and there was a red and blue line running down the screen. I called P C Richard & Son Customer Service being that it was still under the factory warranty. Furthermore, a tech came out to my house within a few days and deemed my panel defective, which he then processed to order a replacement part. He told me that he was going to schedule another appointment so he or another tech can come to replace my defective screen.

As I waited and waited and never received a call, I took it upon myself and called to schedule my own appointment! The same Tech "Jim" came out and replaced the television panel. That only worked for exactly a week! As I turned my TV on the following Saturday, my whole screen was white with a variety of colored lines running down the screen; there is no sound, image - nothing. They replaced my television with a refurbished part!

As I expressed my frustration to Customer Service that Monday, they scheduled another tech to come out to evaluate the issue. They took no time to look at the TV. The only thing they said was “We need to take the TV.” My number one concern was how long will I be without a TV. They responded 1-3 weeks. As I refused, I called back Customer Service. I had to yell at the lady and demanded to speak to a Manager "Allen" out of Carteret, NJ who placed another order for a part that he said would take 3-5 business days to receive.

As I received a phone call Monday (3/4/13), a CSR stated on my voice mail that my ETA for my panel was 3/5/13 and someone will give me a call once my part is received to schedule an appointment for service. Needless to say, no one ever called me back. So I took it upon myself to call before they closed at 7:00p.m. Another CSR told me that they have no record of my part coming in and they were not able to give me an ETA until he sent an email out to the Carteret office and he would contact me once they replied.

Okay, so now I’m pissed! It has been a month going back and forth with PC Richards! I paid $1, 200 for a television plus an additional $100 for an extended warranty to get a refurbished replacement panel, then to be waiting over a week when it was supposed to only take 3-5 business days for a replacement! I demanded a credit to get another television and they said they could not grant that. Well, WTF can they grant because it sure isn’t experienced technical and customer service!

I purchased a washing machine from P C Richard & Son in Paramus. I called in for repair on my washing machine. It was working but it was making a sound. They took my washing machine apart and they refused to come back and repair it because they stated that it had water damage. I asked him to come back to put the machine together. I was told that it will come back, but I had to sign a waiver. I was told it was a two-man job, but they would be back on Saturday. They never came back. I called them again they told me to suck it up. They're not coming back. I need to call PSE&G or the insurance. The company sucks. Bad customer service. I used to get my appliances from P C Richard & Son in Paramus. I have maybe 15 things in my house from PC Richard & Son in Paramus. Guess what? They just lost a customer. I'm never buying from them again. ** customer service.

We have a less than a 2year old refrigerator which we paid extra for a 10 year warranty on, apparently has a faulty ice maker that suddenly started leaking today & caused major flooding damage in our kitchen all the way down to our basement.We called a P C Richard & Son I Paramus customer service supervisor who first delayed calling us back until servicemen were off duty, then started the conversation with a confrontational attitude & told us someone would be here sometime tomorrow completely ignoring the urgency of the problem.

He was extremely rude & obnoxious & never offered any advice of how to solve problem

We purchased a washer and dryer almost 3 years ago and paid a significant amount for a 10 year extended warranty on each (almost 40% of the purchase price).The machines were installed (by P C Richard & Son) in my 2nd floor laundry room.

This weekend, water started coming through my kitchen ceiling. When we called the service department first thing this morning, we were told the first service appointment is 2 weeks from now (and who knows how long they will delay for parts or a replacement).

Water has continued to drip out of the back of the washer (yes, my husband turned the water supply off).It is a small amount but I am worried about the water damage to my floor/ceiling and cannot believe a 2 week wait is the kind of service that the salesman promised- "you'll be totally protected for 10 years.

I bought a washing machine and dryer from them in NJ, Paramus store.I had a old washer tray for my washing machines to collect water".

They refused to deleiver my washing machine and dryer because of this water collection tray which sends through the drian pipe'. They also charged me for extra items like wall outlets and pipes saying that they can not hook up for old wall outlets|. When I call them to come and fix it they never calling me back/. They are bad bad service".

103 Years what the heck for? Nerver buy from them, .My washing machine and dryer sitting in the garage for nothing|.

The tray is 36 and well fits the washer 27 inches|.These idiots have pigeon brains

I purchased a fridge from P C Richard & Son in Paramus and upon delivery today the driver told me it was damaged and it would have to be returned.I called the store in Paramus and they cant get another until tomorrow.

I took off from work today for this and now I have to *** tomorrow as well. The manager James Langford would not give me a delivery time. I am really annoyed because I think they should have checked the products before placing them on the truck. I would not advise anyone to purchase a large appliance from this company.

I cant wait to get a survey asking about their service.

I am completely pissed.mary

After spending $8000 on a washer and dryer with an extended 10 year warranty, my washing machine broke down. I called for service under the warranty and was told by the independent (contracted by P C Richard & Son in Paramus ) service tech that the machine was not economical to repair and was a fire hazard.

P C Richard & Son in Paramus assured me that I would have a new washer within 3 days. I called to check status the next day and was told that they were ordering parts to repair the washing machine instead of giving me a new one. Why would I want to use a washing machine that was deemed a fire hazzard.

Continued calls to the service department to no avail. I will never do business with this awful store P C Richard & Son in Paramus again

We have been customers of P C Richard & Son in Paramus for decades.As property owners we have frequent need to purchase appliances in two different locations.

We recently purchased a refrigerator for a rental house. They delivered a damaged refrigerator and the tenant noticed it and refused it. On the next delivery they scratched the saddle in installing the refrigerator. The tenant noticed it.

P C Richard & Son in Paramus was notified and sent someone out to see the damage. They denied they had caused it. We are surprised by such blatant disregard for long-time customers.

We will never purchase another thing there. Boo P C Richard & Son in Paramus.

I purchased a washer & dryer from the Paramus NJ P C Richard & sSon.Great price.

When they delivered it, they broke the dryer vent cap on the OUTSIDE of my house but neglected to tell me; insread, they completely taped it closed Still don't know why they even had to go out there. Only realzed what happened when it took 3+ hours to dry small load. Immediately complained & Jenny in cust serv essentially called me a liar. Arranged for service to repair it before noon on a saturday.

No show so i called &advised my appt was 11:45-3:45 so i still couldn't leave my house or even go in backyard cause I'd never hear the bell. Got another call at 4:45 advising men would arrive shortly. Took almost TWO hours for men to drive from next town (i could have walked the distance in less time!). Men showed me work order which said work must be done before noon but they were then told NOT to come to me because they overbooked so my job was cancelled!

Couldn't do repair cause they didn't have the part; promised to return next day and even called me to advise of his arrival And still never showed up! I spent a total of 20 hours over 2 days waiting for repair;. Jenny actually had the nerve to call me after repair finally done to confirm|. No apologies or explanation for implying I lied or cancelling my appointment;.

A few years earlier, I had purchased a fridge with icemaker from the same store for my new house?. Waited all day for delivery - similar situation in that they kepy telling me it would be delivered, . Finally learned that they actually sold my fridge to someone else! The
entire incident has completely turned me off from this company!.

They are not to be trusted'.Go to Lowes.

P C Richard & Son in Paramus sold me a service contract for my kitchen appliances. Getting them to show up, takes nothing short of a miracles. I placed 5 calls to 5 different managers and, I still have a broken refrigerator.

If you contact them by phone you will be kept waiting up to 20 minutes.
While on hold you will be told over and over, how important your call is to them.

You will not be compensated in any way for the time you have spent waiting.Also, do not expect an apology if and when a repairman shows up.
Avoid service contracts.

I bought a Samsung flat screen tv from P C Richard & Son in Paramus, NJ.The sales person Joe Botros was very pushy trying to get us to buy the floor model tv (which by the way was not turned on) and said it looked exactly like one of the models they had hanging on their wall.

Well needless to say, when I got it home, the tv has a horrible picture quality as well as a drag in the picture. Seeing that it is a floor model, I was told I am not able to return it. I was at least smart enough to buy the warranty and I will be calling them to repair this tv.

Needless to say, I will never buy another product from them again.Apparently since they work off commissions, they don't care what type of product they sell, as long as they sell it!