Hertz reviews and complaints 1
View all 1180 complaintsHertz - lack of information for rental
I made a reservation over the phone to revt a car via hertz for on 3/28/09. the car rental was for 4/10-4/15/09 - which was considered a "week". I have aaa which gave me a discount. I reserved a budget/economy car to be picked up in albuquerque, nm. my reservation # was e3323091076. the rate I was given was $147.00 for the week. when I arrived at the hertz counter, I was told that my visa/check card was considered a debit card and a credit check would have to be done in order to use it. I was never told about this when I made the reservation over the phone on 3/28/09. if I new this was going to be a problem, I would have searched for a different company with a different policy and made a reservation with them. my credit is poor and I suspected that if the agent at the counter in new mexico ran a credit check, it would not be good. as I suspected, I was denied the rental of the car. this was a terribly disressing situation. then I had to use another company on the spot, pay premium price, and they did not have a budget/economy car available. I used national car rental because they allowed debit cards without the credit check. I paid $295.76 for a mid size car, for 5 days. I expect hertz to reimburse me for the difference of $148.76. again, when I made my reservation with hertz on 3/28/09, I was never told anything about the debit card and credit check. I even asked the agent over the phone if she wanted my credit card number. she said no, and that hertz would take the card number when I picked up the car in albuquerque. this whole situation was so stressfull. I was in tears and had to payalmost twice as much as the rate that hertz gave me. this was a terrible way to start a vacation, but I had no choice. I absolutely expect hertz to pay me the difference! I will also be sending hertz my complaint, receipts, etc. via us postal mail. please work on this complaint in the meantime.
The complaint has been investigated and resolved to the customer’s satisfaction.
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when you asked if they wanted your credit card number there is your problem, you do not have a credit card you have a debit card, there is a difference.if you had not said would you like my ***credit*** card number then they most likely would have informed you of the policy.
In every reservation I have made with Hertz it has been stated that use of a debit card is subject to credit verification. Also this policy has been posted on every rental counter at Hertz I have seen.
You honestly think Hertz owes you money because you have poor credit? It's not like you had problems with the rental after you got it; because of your poor credit you never actually rented the vehicle from Hertz. Therefore they don't owe you anything. Pay your bills = improve your credit and you'll have a better chance in the future. Please realize Hertz does not owe you a rental car; many things in life are based on credit and this is just one example. You're just lucky you were able to rent a car through National. You also had the option to not pay them the $295.76 the were asking, but because you wanted a rental car, Hertz should pay for it? Seriously...people like you are unbelievable. Oh yeah, learn how to type and spell also.