Best Buy

Below is an email I sent to Best Buy concerning what happened to my wife and I at the Arroyo Crossing Best Best in Las Vegas NV on Aug 27, 2020.

After speaking to corporate complaint department I was instructed to email the store and area managers. I have sent several emails to the store manager Eric Placencia and area supervisor Joshua Smith and the corporate complaints department. I have called and spoken to several corporate representatives. The last corporate representative guaranteed me that someone would contact me. In over two months of trying to get someone to contact me no one has.
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My name is **********. I had the unfortunate experience to come in contact with one of your employees named Dennis.

My wife and I came into your store yesterday to have my Mac Book Air looked at.

After standing in the geek squad line for about 5 minutes Dennis approached us to inform my wife ***** that she needed to wear a mask. We informed him that she could nnot wear a mask do to health reasons. He told us that unless she put on a mask that nobody in this store would accommodate us. Renee pointed out the sign in front of your store that states that those with health problems may enter without a mask. He told us that that sign didn't matter that she had to wait in a designated area. She said that she would browse around elsewhere while I talk to the Geek Squad since she wasn't needed for my inquiry and that I was in full compliance with wearing a mask. He again insisted that she could not be in the store and I would not be served since I came into the store with someone not wearing a mask. My wife again pointed out the sign and told him that we should call our lawyer to speak to him seeing as how we were being discriminated against. He then said "If you're going to bring litigation against us you are not welcome to do business with Best Buy" and walked away.

My wife also walked away and immediately left the store being totally disgusted with the lack of customer service and the rude and demeaning way in which we were treated by Dennis.

I continued standing in line as the only person in line for approximately 10 more minutes before a young lady stepped up to me to finally, but politely, informed me that if I needed any assistance (never inquiring what assistance I needed) I would have to set an appointment for at least 3 weeks out and that I couldn't make any inquiries at that time (my wife informed me later that as she was walking out of the store she saw and heard Dennis talking to the geek squad on his phone or com instructing them not to service me). I told the young lady that I did not believe that and that I knew that Dennis had instructed her to tell me that. She politely told me there was nothing she could do so I turned to walk away.

As I was walking towards the exit Dennis had purposely inserted himself along my route to smugly and laughingly tell me to have a nice day. I again pointed out the sign out front that says that people with health problems may shop without a mask. He lied and told me that it is just a generic sign and had no bearing on the issue.

I asked him to see the manager and he said he was the manager. I asked to see his supervisor but he said he was the supervisor. I asked to see the supervisor of the​ over the entire store he claimed to be the supervisor over the whole store. I told him I knew he he was lying that he could in no way be the store supervisor due to his lack of customer service and he shrugged his shoulders as I saw a smug smile of pleasure come to his eyes and face even through his mask. I then called him a liberal communist. He asked me what his political beliefs had to do with anything to which I told him that he using them to control me and continue to spread more panic and I walked out.

My wife and I have been customers with Best Buy for many many years and have purchased from Best Buy's throughout the country. A few weeks ago we purchased an $1100+ Surface Pro X.

I have many times brought my electronics to the Geek Squad counter and never been turned away and in all cases been given at least 5 to 10 minutes to look at my electronic device to evaluate whether or not the geek squad could repair it or if it would be better to replace it.

Yesterday was a Stark turn about. Dennis was purposefully rude and obnoxious and as I said earlier very smug.

I called Best Buy corporate and they were very accommodating. They inform me that the sign was definitely not a generic sign. They gave me your email along with the district supervisor email. He assured me you would reach out to me and take care of the situation.

Thank you,

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All I wanted was a response from them.

Hello, I was trying to buy a tv and I just simply asked if they would take something off cause the box was damaged, most places will even Walmart! gives a little discount for damaged goods. The manager named Chase came over and he said that he wouldn't do anything for me because I was gona have it shipped and I said fine what if I take it right now, then he started getting mad and really aggressive I don't know if he has anger problems but the totally flipped out on me told me to [censored] off! and said he doesn't care if I buy it or not he can have all those TVs sold before I even get the chance to buy it infront of my wife and made my child cry. 2 other employees the one even left and said I'm sorry as he was going off and the other employe just looked down and away i would like to talk to someone to see if there's anything we can do atleast on the tv or something he should be fired I am willing to go public this it is not right to be treated this way you can contact me at([protected] or Robby.[protected]@aol.com
Thank you
Sincerely Robby