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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 5750 Sky Pointe Dr, Las Vegas, NV, 89130, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

5750 Sky Pointe Dr, Las Vegas, NV, 89130, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (702) 645-2845
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 3:00 pm
Sun
9:00 am - 3:00 pm

Enterprise Rent-A-Car reviews and complaints 1

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D
10:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - Deposit refund

My deposit was initially $250 that I saw on the device the agent made me sign but was only refunded $240 by the end of the night of me returning the vehicle, but this morning my account reflects the amount refunded has been taken back? I didn't approve any transactions and the agent checked the car and approved my deposit would be returned to me.

Why would the deposit be refunded into my account and gone the next morning?

Desired outcome: Refund deposit

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car representative's response
Apr 22, 2021 4:13 pm EDT
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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View all Enterprise Rent-A-Car contacts
Dgonz90, your deposit hold is released on the same day you return the vehicle. How fast it is reflected as available is determined by your bank or credit card provider. Are you waiting for you deposit to be returned? We're happy to check on the process for you. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. – Carol H.
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