Walmart reviews and complaints 1
View all 2756 complaintsWalmart - false arrest
On or about January 3, I went into this Walmart, like I had twice a week for almost 4 years, accompannied by a young woman with whom I was barely acquainted. I was asked by a mutual friend to fix her computer the night before, and that afternoon, when I was dropping it off, she overheard me on the phone with my husband, letting him know how long I would be in geting home and what I had to do before I could set out for home. She asked me if she could ride to the store with me and if I could drop her off at the corner by where she lived. I didn't really think much about it as it was directly on my way home. As we entered the store together, we parted ways and I did my thing while she did hers. About 20 minutes later, she found me looking in the undergarment aisle picking out a new set that i though my husband might enjoy. I put them in my cart as began to go to the grocery section. She asked me it I was going to get a lot of items and i replied that I was just picking a few things up for dinner tonight. She suggested that we use one cart and since hers had a few different items in it, I did not have a problem with that. I was tired and cold and just wanted to be done and at home. She took the undergarments and laid them atop of her jacket and we set out. I was walking ahead of her the entire time and hurried through the store. I spoke to my husband again twice during this time and was almost running to get home. (good news earlier in the day, phone sex twice in walmart, good lord, what was waiting for me when i got home?) I was running for the checkout. I proceeded to pay for my groceries and was ffeling generous so I paid for the few items the young woman had as well. She began pushing the cart out of the store as I was putting my CC away. By the time we got to the door, store security was all over us. I had the deer in the headlights look while she scrammbled and bolted. I just stood there. As the security girl stood there and yelled at me about giving her her stuff back, I asked her what the hell she was talking about. by this time i was emarressed and angry. She then escorted me into the little brick room off to the side of the exit doors where she proceeded to tell me that I knew what she was doing and that I was going to be charged with it . I asked her how I could be charged with anything. I did not take anything. She said that I knew what she was doing and taht was enough to have me charged for it. She asked me about the undergarments, and I told her that I had completely forgotten about them as they were no longer needed. She did not get it and I did not elaborate. She continually asked me for her name and all I could do was give her a first name because that was all I knew. I was then told to open her purse so as sto retrieve the merchandise, I told her that I would not. It was not mine, I did not bring it into the store, it is not leaving the store with me and she could do what she wanted with it. As we were waiting for the NLV Police to arrive, she retrieved the merchandise. There were jeans, stickers, magazines, bras and of course the set that I had wanted 30 minutes prior. Cleaning suppplies and some other stuff. She again told me that since I was lying to her that when the police arrived, I would just be charged. I asked her if she had seen all this on tape and she agreed that she did. I asked her if I was anywhere near the jeans today and the cleaning stuff or the kids toys, or anything else. She said no I was not, I then asked how could I have possibly known what she was doing if Iwere in a different part of the store. She did not reply as the police were on their way into the room. The policeman took her statement, did not obtain one from me and never asked me a question. Proceeded to write me the summons and told me to sign it. If I did not sign it< I was going to go down to the jail for the night. I signed it was was released with my groceries. Now mind you this was 45 minutes later. I will not go into all the rudeness and yelling on her part, but you can imagine it was there. In a moment you will understand why there was no yelling on my part. I was informed that on my way out, that Walmart has the option of sueing me in a civil matter reqardless of the outcome of the criminal matter. I said that it was rediculous and that I would see her in court and have no problems wiwth a counter claim. And yes, 3 days after the incident I received the letter pertaining to the civil suit.I have contacted the NLVPD, the City Attorney's office and a private attorney that is going to handle both criminal and civil charges. We are still waiting to see the tape as it appears that the prosecuters do not even have it in their possession as of yet. What a company! Hire a fresh out of school girl to head your security staff. Imagine what would happen if all business were operated like this. I have since boycotted Walmart and have organized several peaceful protests through my church and others in my neighborhood. As I am, Dr. Rev. Melissa Clay, with affiliations throughout the community. I have no record of anykind in all my 37 years, and speciallize in family counseling. I have not now nor have I ever been so humiliated over something beyond my control and I will see to it that this young lady does not get the chance to do it to anyone else.
The complaint has been investigated and resolved to the customer’s satisfaction.
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As I read this, I could see what was coming. I do feel for you, but the fact is that you walked in with this woman, walked with her for a period of time, paid for the items that were hers in the cart, and started to walk out with her. Keep in mind that Walmart security has no idea the relationship you have with this woman. All they know is that she was trying to steal merchandise and you were with her. That is more than enough for them to detain you and call the police.
I do wish you the best of luck in beating the criminal and civil cases, but you really can't blame Walmart for their actions. Yes, you may not be on camera in the same sections that she was in, but they will have you on camera walking in, walking with, and attempting to walk out with her. Had I been in the security woman's shoes and heard you tell the story you just told, I would have trouble believing you as well. Why in the world would even let this woman into your car? You're lucky if this is all that happened. She could have robbed you, taken your car, even killed you. Again, as you stated, you didn't know this woman.
Let this be a lesson in trust. You didn't know this woman, yet she has put you in this position. I hope you do find her and bring her to justice.