Lowe's

Today, Saturday 5/6/23: With regard to Lowe's in Chester NY at 3924 Summerville Way, due to an absolutely rude and nasty employee, I will no longer shop at Lowes and I must say I do a huge amount of shopping there, particularly in the garden and plant section. On a number of visits to your garden center in this store, my husband and I have encountered an unpleasant employee named Karen.

Today was by far the worst yet. When we walked in, she was literally yelling at the customers who had formed 2 very long lines for the 2 open registers one of which she was operating, saying there should be only one line and she would direct customers as they came up, "because the system has gone down numerous times today and if it goes down again, oh well, you will be out of luck on whatever line you are on that goes down". Folks just remained in two lines rather than to make one very very long line and when no one complied she had a little temper tantrum in front of everyone saying, "Well, now I hope it goes down".

We proceeded with our shopping and when we were done we got on line to check out. At this point the other employee was no longer at the other register so we were left to get on Karen's register line. A lovely older couple was in front of us on line and we had been chatting about our choice of flowers. As they approached the register that Karen was working at, Karen said very loudly to the couple, "is he with you" referring to my husband. The couple replied no. She then literally yelled at my husband, "BACK OFF AND BACK UP, YOU ARE TOO CLOSE!" My husband was at this point no less than 5 or 6 feet away. The gentleman behind us in line was closer to us than we were to them, he was holding his purchase in his hands. He heard this and said, WHOA! Then said "I guess I better back up or get yelled at too". He was shocked, as were we. I looked at Karen in disbelief and my husband being the kind man he is said nothing. The gentleman behind us then said, "You have been chastized for no good reason". I said, "Yes, it appears so". Karen then said to my husband and I, "Are you making fun of me?" We hadn't said anything other than my reply to the man behind us and we did not engage her as we were so embarrassed at this point, we just continued to put our items on the counter. She then said, "Make fun of me all you want, you have no idea of the day I've had so keep it coming and see where it gets you". We were literally not only shocked but completely humiliated at this point. We had been nothing but kind to everyone there, and it was just absolutely uncalled for behavior on her part and literally left me fighting back tears as we walked out.

I have enjoyed going to the Chester NY garden center, walking around looking at the flowers and plants probably 2x a week during the Spring and Summer seasons, and never that I can recall, have I left empty handed. Today cinched it though, I won't be returning. I will take my business to the Middletown Home Depot from here on out. I understand that dealing with customers all day can probably be trying at times, however, we were nothing but courteous and kind. Never ever have we been treated like this, not anywhere, by any employee in any store. The behavior of Karen was nothing less than absolutely and incredibly rude, shocking, humiliating, completely uncalled for and totally nasty. NEVER again for Lowes.

Sincerely, Donna Powers, Warwick, NY [protected]