Dollar General reviews and complaints 1
View all 3846 complaintsDollar General - The store
This store is the worst chaotic place I have tried to shop at. I have been there several times especially at Holidays, the aisles are full of boxes some you cannot go down. The products on the shelves are always close to empty and disarray. Most of the time the cashier is not available. The store itself is filthy. The Manager is either out front smoking or in the office. I have tried several times to go with my mother who is crazy about this store but cannot get through the aisles. There is a dollar tree within a quarter mile which is immaculate, the people are well trained and very customer related. This store is very mismanaged and I don't foresee a future of it sticking around. The cashiers are often rude and short with customers. It is not a one time visit I assure you. I have pictures from the holidays thru today March 13, 2020. There is another general dollar about 8 miles down on same road and is always stocked and cashiers do their job well. The sucess of any business starts with your customer and the relation ship with your store and employees. I will not be returning there. I was so insulted at the treatment of the store and myself. I by the way was a Manager of 30 people for many years have many awards and letters of my customer service and how well my employees were towards their customers. Most of my employees are 10 or more year veterans.
Gina C
Add on: That store has cases of paper towels and toilet paper sitting on racks with shelves empty and with the current covid 19 strain people are trying to find these products everywhere. The stores around are out of stock. This store has stock but unavailable because of that they are still in boxes.
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