Walmart

On July 16, 2020, my wife and I purchased at a register checkout, where a cashier is present, but not attentive. We had to insist the cashier wipe the belt as regularly instructed by cashiers to wait until performed. Nor was the next customer arriving behind our order politely asked to wait (as the belt would need to be re-wiped) or asked to please maintain a safe 6ft or social distance requirements. Moreover, this is not a voice for store enforcement of customers or seek-out individuals not following safety guidelines, and state or local ordinances & regulations.

Specifically, after placing all items from our cart on the belt, an arriving customer to the checkout lane began to place items on the belt with my groceries and store items. He quickly grew impatient and became aggressive at my request to wait as the cashier will need to wipe the belt again for both our safety, instead led a verbal assault and physically contacted me. However, if this was handled correctly or resolved by the representative (cashier) of Horseheads Walmart, simply asserting or remind customers to please observer safety policies, and social distancing in the checkout lane could have removed a physical threat. On July 24, 2020, my wife and I decided to speak and discuss this matter with Store Mgr. Micah Caler of Walmart's 1400 County Rd, Horseheads NY, regarding our store experience of customer safety at register checkouts (and not those of self-check-out), where a cashier is present. We met Mr. Caler in the service area. To our amazement, attempting to discuss an avoidable problem at checkout and other store customers, he exclaimed, and which he stated several times, "They are not my customers!" Perplexed, I looked at my wife, then looked back at Mr. Caler and asked if these are not your customers, whom do they belong? Unfortunately, he was lacking any desirable interpersonal skill with public communication, as this was the most unprofessional on this matter.

In contrast, a previous purchase day(s) before at register 13, the cashier demonstrated this in both a polite and courteous manner. At an earlier checkout (again before July 16, 20) at checkout register 13, the cashier handled the common routine situation seamlessly as we have observed numerous times before and witnessed multiple cashiers communicate without any problem. Here, a cashier who possesses common sense and tactfully corrects a problem before it becomes a more significant issue. Please note that this is an example of the real heroes of Walmart. Lastly, I believe it is easier today to listen to customer concerns, fix the simple issues and politely communicate, or perhaps ignore the customer's concern to inspire posting to social media outlets.