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CB Restaurants and Dining TGI Fridays 432 Greece Ridge Center Drive, Rochester, NY, 14626, US
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TGI Fridays
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TGI Fridays company logo

TGI Fridays

432 Greece Ridge Center Drive, Rochester, NY, 14626, US
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2 complaints
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Working hours
Mon
11:00 am - 12:00 am
Tue
11:00 am - 12:00 am
Wed
11:00 am - 12:00 am
Thu
11:00 am - 12:00 am
Fri
11:00 am - 12:00 am
Sat
11:00 am - 12:00 am
Sun
11:00 am - 11:00 pm
ComplaintsBoard
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11:36 am EST

TGI Fridays - poor food and service 1/29/20 8:20 pm

Upon going to your Greece New York location we sat down and ordered food the food took anywhere from 20 to 25 minutes to come out and I restaurant only had maybe for couples in it my daughter ordered a vegan burger that came with cheese on it and my burger also came with cheese on it which I specifically told the waitress just ketchup and mustard and my daughter told them the same upon bringing the food out a bulkhead cheese on it I scraped mine off and the lady waitress said to my daughter does she want them to take it back and scrape the cheese off of it the manager came out and was rude never taken anything off the check and given us appetizer coupons and giving us an excuse saying when you put it in Dell computer it automatically adds cheese my daughter asked her while is a computer cooking the food I think this was very very bad we usually come here at least once a week and this was very terrible and we will probably never go there again me or my kids. Along with dirty utensils. Thomas Bell [protected]@gmail.com

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11:08 am EDT
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TGI Fridays - health code violation and wrongful calling police on us

We were served the wrong entree. We touched the food because we checked that it was ours or not. She then said sorry and served it to the right customer. She should have thrown it out after we touched it. We asked for the manager and explained what had happened and that we dont want to eat here. We already had eaten a appetizer and a drink. He said that there is no charge and to asked us to leave. We said thank you and our belongings and we leaving. At the door we asked the host for the corporate telephone number. He said let get the manager. While we waited we complimented a couple on their baby. The manager came to us and told us in a rough loud voice to leave now because we are talking to his customers and making a scene. We tried to tell him we did not complain to other customers and we were just waiting to speak to you for the corporate telephone number. He would not listen to us and continued to argue with us and to leave or he was going to call the police. When the host tried to tell him what we were trying to tell him he would not listen to him too and told him to call the police. The police came and we had spoken to them and the manager told him false information about us complaining and talking to his customers. The name of the manager is name cory. We got that from the mall security which is where the restaurant is located.

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Update by susanandsteve
Sep 09, 2014 3:35 pm EDT

Paige V. Sloan Thank you for contacting me. I would really appreciate if you would call me. My telephone number is [protected](my cell phone). I am usually available after 11 am. My name is Susan Staccone.

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binder
binder
US
Sep 11, 2014 9:48 pm EDT

Why don't >>YOU

P
P
Paige Sloan
Carrollton, US
Sep 09, 2014 3:11 pm EDT

We would like to have the opportunity to speak with you personally about your experience. Will you please respond with your name and telephone number, so that a member of our management team can contact you? If you have any additional questions or concerns, you may contact Guest Relations at 1-800-FRIDAYS [protected]).

Paige V. Sloan
TGI Fridays
Guest Relations Manager

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