Cost Cutters

Holly did my hair on 1/20/24 - she charged me $90 for a color and highlight. The color has now fallen out completely and I called today to make an appointment to come for a color but to leave out the hair that was highlighted so my hair would still have highlights. I was told the price for that would be $182! When I asked why, I was told by Ginger that Holly charged me incorrectly and she didn't use a filler or toner (or something like that) and that's why my color fell out. I told her I would have no issue paying the difference between what I already paid and what the correct price is, but since they made a mistake and that's why my hair isn't holding the color, that I didn't see how it was fair that I had to pay the full price when my original price was 1/2 that. Ginger got an attitude with me and said "NO, YOU WOULD BE PAYING ME TO DO IT! NOT HER!" - and further explained if I would have come in last week, she could have done it for free... so last week you can do it for free, but this week you can't do it for the adjusted correct price when you guys messed up? I want my money back for my original process so I can take it to someone who can handle my hair appropriately.