Cost Cutters
Reviews and Complaints

My recent visit to Cost Cutters left me feeling disappointed and frustrated. Despite arriving on time for my appointment, I was made to wait outside for an extended period while employees seemed more focused on personal matters than attending to customers. To make matters worse, I was charged an additional fee without prior notice, and the quality of the haircut I received was subpar, with my hairline appearing crooked. This experience has left me questioning the level of professionalism and service at the Kimberly location. Unfortunately, I cannot recommend Cost Cutters based on my experience.

They was very rude I went in and set up appointment and answer the phone rude I went in face-to-face instead of appointment smell like marijuana smell like drugs Austin sits in his car smokes and drugs they are rude they don't worry about nothing they don't worry about the customers all they worry about is drugs the stores ran down and they just don't care

August 20th 2023 at 12pm. My 16 year old daughter was to have here roots done which was bleached then red highlights, bright red which had been done by costcutteers before. This woman today did not bleach here roots. Put red in her hair along with the black. Washed all together. When the hair styles was done you could not see the red at all. She tried to re do the hair bit still did not use bleach, was the same outcome. The hair cut was bad as well and she did not do my daughters bangs as asked. I was charged over 100 dollars. I was so upset and heart broken that I don't remember the charge. My daughter was upset. I had to dye her hair black and cut it myself as she has first day of school the next day. I have pictures of what it was supposed to be and the outcome today

Came in to get my hair cut. Rachel had cut it twice before and although she wasn't really personable, I wasn't unhappy with the cut. Of course my wife was with me those times and she would have said something had she been with me yesterday. As Rachel's mood was rude and she acted like she'd never done my hair before. Instead of cutting it the way she did before and as I was asking her to do, she kept making uneven adjustments, including cutting it so it would part on the side. I had to remind her, I don't wear it that way. She surprisingly ask me how do I wear it, when it was her who pointed out the last time, the style is like George Clooney's, so it would be easy enough to do. Having to say, I don't wear it to the side, with one swipe and attitude, she combed the bangs, strait down and said sarcastically, "Like that!" I said yes, but the hair cut was only getting started and I must emphasize...this is only the second worse hair cut I've gotten in Tucson. Behind the person I went to, prior to going to try her and see it that mess could be fixed. But unfortunately only so much could be done I guess at the time, so I went back with my wife again, after it had grown some, and I was satisfied with the result. But yesterday...she butchered my hair and because it's now to short at the crown, longer on one side and I have what amounts to bangs, when all I wanted was it to all be the same length...I'll never go back. My wife is nearly as upset as I am by how bad it is, once she saw how it looked after I got out of the shower. Hair was still falling out prior, because she didn't even bother to blow off the excess, as it has been customary in finishing the job...if you care. I should have asked for a mirror there or better still, she should have offered one, to see the damage in back. Man, I hope my work got in some new hats; it's really that noticeably bad. There's just no justifying how it came out.

So I went to get my hair colored / hair cut on Sunday July 1st 2023, & the lady was great service was great but I have never the amount I paid for what she has done! I keep wondering if it is inflation or if they overcharged me but I ended up paying 190$ the haircut was 50$ & 1 all over hair color was 130$ the 190$ is not including tip or a product I bought. I thought it was cost effective but I guess not! I usually pay the most is 120$ for hair dye & haircut and that was one time but when I usually go it’s 100$. I asked her how much will it be for balayage. Will it be around 200? She said yes so I have to pay 400$ ugh really frustrated deciding if I want to go back for the balayage!

I have been in your facility twice now and both times I was in there my rights as a disabled person with a service dog have been violated my service dog was distracted and as i corrected your staff they thought that it was funny to distract her and then proceeded to very hateful and rude about my services after that both times causing a medical episode this time causeing several medical episodes then thought it was funny that this was going on i am protected under the federal law Americans with disabilites act of 1990 as a business dealing with the public i would have thought they would be trained better than this I will also be filling an incident repot with the federal Ada as well i would greatly appreciate if u have any questions to please email me and I would also like to know that this was handled properly my email is [protected]@gmail.com thank u

On Saturday, November 29th I went to Cost Cutters for a shampoo, cut, blow dry & eye brow wax. My hairdresser was excellent, and the total charge was $52.00 (+ tip). 8 days later I returned for a Shampoo & Blow Dry & the total charge was $45! Naturally, I disputed this. The Manager was called and explained all sorts of things that were nowhere in writing on the price board. (Shampoos and Eye Brow waxes weren't listed at all) She said that a Blow Dry came under the head of "Styling" which was $22+... I explained that I had the same, exact style that I came in with - the one I had paid for 8 days ago. Then she said it was due to the thickness of my hair - also, the same as it was 8 days ago. Finally, she said that I had received a bargain the week before because I was undercharged! The prices are apparently very arbitrary (this has happened to me before at Cost Cutters). I have been a loyal customer, only ever having my hair done elsewhere during Covid, when my Cost Cutters was closed. I will be returning to that Salon as their prices remain consistent. Honestly! $45 for a shampoo and blow dry? I was there for 20 minutes!

I took my daughter to Waverly, Iowa location asked about if they had time to do an eyebrow wax. There were 2 ladies working one on a haircut and the other at the desk with no one waiting. I asked if she had time to do an eyebrow wax and she proceeds to go um probably not with an attitude and just stared at me. I said ok then guess we are leaving! Very rude and disrespectful!

Hello,

I brought my daughter to Cost Cutter's in Lake Geneva, WI on Sunday 10/16/22 for a hair cut while we were out of town. I am noticing that the length is very uneven. I paid cash since my discover card was not accepted, I am trying to locate my receipt. I paid $21 (kids hair cut plus tip)

This is the email confirmation I received:

Cost Cutters Child's Services Confirmation

Name

Molly Duble

Date

Oct 16,2022

Time

02:20 PM

Please note there may be a short wait when you arrive at the salon.

Service

Kids Haircut

Stylist

Next Available

Cost Cutters

Geneva Square

164 E Geneva Sq

Lake Geneva WI 53147

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Please check your email for any changes or cancellations due to unforeseen circumstances at the salon.

This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. If you have more questions or would like to contact us, please email [protected]@regiscorp.com

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Opensalon

have tried repeatedly over the past several months to redeem earned reward points to no avail. an told by the local store this is also happening to other customers. the app only will allow "booking" an appt (the wait time is never accurate) with no access to the points earned. cost cutters is stopping the reward program on short notice effective 10/20/22. no luck contacting corporate as no one is available to help per the recording received. I am out over $10 of earned rewards (I could really use that money) but apparently cusomer service is a thing of the past. money rules not customer satisfaction.

My daughter and I have been going to cost cutters for many years. I feel that the last 2 visits I have been ripped off. There is no reason that my Cost Cutters bill for a toning and bang cost should be over $75 dollars. I called around to high end salons in this area and they wouldn’t have charged this amount! The stylist and manager (Ginger) whom we have trusted is now adding little additional fees here and there. For example, she never asks if we want blow dried yet does it half way (my daughter’s hair was still damp and wet underneath) and charges us for a $30 style. Also, the toning only took to her bangs. Something is off and needs looked into… I have lost all trust in the Marketplace/ Aurora, Ohio location. The stylists there do not have the skills to be charging what they charge and robbing people like that will cause that place to go out of business. Writing this before I write a review in hopes of a resolution because this is very wrong!