Cost Cutters’s earns a 1.6-star rating from 98 reviews, showing that the majority of salon clients are dissatisfied with their haircare services.
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Lack of service
I showed up for my scheduled appointment but the attending employee (Sarah O'Brien) completely ignored me even though she knew I was there. I waited for over 15 minutes when there were no other customers. All I wanted was a hair cut. She just kept cleaning in areas that had no purpose for my needs. In the end, she was disrespectful and told me I had to be patient.
Read full review of Cost CuttersColoring
I waited 3 + hours in your waiting area to get highlights and lowlights to only be told that they couldnt get to me. That she thought she could get me in before she left but ran out of time. Im highly upset! Waste of my time. My time is valuable. Icustomers shouldnt be treated like this!
Desired outcome: I want compensated for my time
Haircut waiting time
On March 23, 2021 I visited Cost Cutters Salon at 533 South Broad Street, Meriden, CT 06450. I have been patronizing this particular Cost Cutters location for many, many, years. I requested a haircut and was told that the wait would be approximately 20 minutes. I waited in the store. When my turn arrived, I was told that another customer had to be served...
Read full review of Cost CuttersHaircut
I went in to get a trim. My hair was a little past my shoulders. It is now a sad attempt at a bob. I can not pull my hair up. I have chunks missing and only half of my hair is even layered. My hair is nowhere near what I had asked for. There is no way it can be fixed unless I cut it super short now. Which is not possible. When I called to inform the manager...
Hours on website and actual hours are incorrect
On Sunday 2/28/2021 I went to the cost cutters in walmart at 2200 Brookmeade Dr, Columbia TN 38401. The website states that they were open from 12pm till 5pm, so I arrived at 12:30 pm and oddly they were closed. I was upset because I have no car and I have to pay a taxi $18.00 to take me and bring me home, so it was a waste of money that I had to borrow...
Read full review of Cost CuttersChoppy haircut
I brought two of my daughters in for a haircut. First I was overcharged for one of their haircuts. $19.95 for adults and $15.95 for children 10 and under. They charged me for an adult haircut for my 10 year old. The stylist wanted me to come back and they would fix it later. Not convenient for me, so I waited while they did fix the mistake. One of my...
Stylist: decline to tell customer to put on mask
On 10/02/2020 cost cutter store at 13:45 a customer not wearing her mask, I sat in my stylist chair (Karen) Store #15697. I mention to the stylist: Hung Dang aka( Kristy) that her customer need to put her mask on. That Stylist wash the customer hair without the mask, dry her hair and style her hair. This company need to encouraged customers to wear face covering and to adhere to social distancing guidelines to prevent the spread of COVID-19. The salon, I went to has a policy requiring both stylist and their clients to wear face covering consistent with the local government ordinance. I didn't see this practice with Ms. Kristy (Hung Dang). Please advise your employee to following the CDC recommends. If this practice continue, I will take my business elsewhere.
Gail Willrich
October 04, 2020
Hair cut
Hello, I received extremely bad service at the Oak Ridge, TN Cost Cutters and my hair dresser was Diana. The haircut was so bad that it looked like a three year old cut off random chunks when I was asleep. I had to go to an expensive salon the next day and spend a lot of money to salvage as much of my hair as I could. I've attached the before and after...
Customer service
On 6/18/20, I called Cost Cutters in Erie and made an appointment with Maria Chambers for a haircut on 6/26. Like everyone else, my hair was out of control from the pandemic lock down and I was looking forward to getting a long overdue haircut. On 6/26 at 1:41 p.m. (my appointment was at 2:30) I received a phone call from Maria. She seemed angry and told me...
Read full review of Cost CuttersHaircut
I showed up at 4:28pm for 4:30pm appointment. They told me to wait outside and they would come out and get me in a minute... No customers anywhere. Ten minutes later he finally strolls out. Talked quite a bit about how he wanted a cigarette, so i'm pretty sure that's why I had been waiting 10 minutes... He had a smoke while I waited over my time for a...
Read full review of Cost CuttersBeing charged a fee for cleaning because of the coronavirus
I don't think the customer should have to pay for the salon to clean. That should be the salons responsibility. I've been going to the Cost Cutters in Enfield, CT for 10 years but I will no longer go there. It isn't the amount it
I was charged it's the principle of the thing.
It's not even posted you're charging for that service.
Elizabeth Pelletier
[protected]@aol.com
Getting highlights added
I paid 124.50 to have my hair serviced. I asked for blonde highlights and she decided to gain the look I showed in the picture to add a Peanut Butter (her words) color and highlight blonde. I turned yellow and orangish and the painting she did to "blend" made me look like pieces weren't done and created a very distinct line. MaKenna (Manager looked and...
The perm didn’t last a week
I have had several perms in my life and everytime they have lasted 7 or so months. This perm didn't even last a week! Cost me $150 to get it done and the lady screwed it up. She didn't even leave the rods in my hair for 10 minutes. I guarantee that's why it didn't last because she pulled them out way too soon! I will never again go there or recommend it to anyone! They don't even want to do anything about it!
Not happy with my haircut at all and didn't get a receipt
Wnet to get my hair cut and it was cut too short and not cut evenly no reciept was provided either. I'm pissed I dont know the girls name but she had a hair lip with pink hair cutt short I have never been unhappy until now I cant get my hair back. I literally want to cry... ... who is going to fix this I will never go to this one again I have my hair in a ponytail I'm so unhappy
highlights
My name is Janette Hicks,
I had an appoinment. on Jan 31st 2020 for highlights, I have medium brown hair color, looked blonde after I had hair colored. Went in for fix the next day which was the 1st of February. Still wasn't happy when I got home and was charged 30$ for the fix, on top of the 50$ previously for the appt. I'm not going back to that store again. To many problems in the past also. I don't want to go back, I've wasted enough time just getting the wrong outcome every time. The store was located in Mc Farland WI.
I would like the 30$ refund back to my card.
Thank you for your time in this matter.
haircut
On 12-14-19, my son and I were in the store for haircuts. I was in one chair and on the other side was my son. The lady asked how my son wanted his cut and I said we wanted a one guard on the side and three inches on top. My son asked me again because the lady seemed confused. I again stated we wanted a one guard with three inches left on top. Well the next...
mens haircut
My brother and I went in for haircuts and I got Melissa (she was amazing!) and my brother had Selina cutting his hair. He was very unhappy with the end result, the stylist was very curt with him, making communication difficult and uncomfortable. He tried explaining how he wanted his cut and how he styles his hair, however, she was quick to interrupt and...
Read full review of Cost Cuttersappointment
I would like to point out that Cost Cutters policy of making an appointment for hair cut is horrible. If a customer only needs a hair cut they have to walk in or call on the day the service that needs to be done, but they will gladly make an appointment for coloring and perming. Most of the time you have to wait even if you called on the day when you are supposed to be slotted for a certain time when you called. It seems like the only way to make an appointment get your slotted time is if you are going to have your hair colored or permed. Isn't it a discrimination against all other customers who can not get their hair cut? Importantly with their favorite stylist because that said stylist is the only one who have a good clientele. I have called and walk ins many times did not say a word but feel discriminated because I do not get a permed or coloring. If Cost Cutters only catered to those 2 services it needs to be pointed out. Unfortunately, I can not go somewhere else because it is hard to find a good stylist that
Know how to cut my hair.
When I was in another State I found my hair stylist at Cut Above, they too do not have an appointment policy but the huge difference is, it is for all services. First come first serve, unless you sign in online 15 minutes before arrival which much much better than being turned down because the appointments has been filled days prior. I feel that Cost Cutters are prejudice to other customers who do not need perm and coloring.
hair conditioning treatment
I stopped in at 6 pm Monday, 11/18/19, one male customer in the salon getting a hair cut. I requested a Redken Conditioning shot & was informed that she did not have time because she had appointments. I have had these treatments before & they are fairly simple & quick. She just kept saying I have color appointments coming in. I have also had color...
Read full review of Cost Cuttersstylist
I went for just a rim today, when I went in I was totally ignored by the stylist, there was a sign which said cash only, which was fine, I just wanted to ask how much so I would need to know if I need to get more cash, she was rude when I ask, I tried to make small talk with her, I simply said oh they have you here by yourself today, she said no there is another girl here but I don't know where she is, she proceeded to sweep the whole salon clean her workstation and her brushes while I waited, I guess she was hoping the other girl would come back and she wouldn't have to trim my hair. She finally called me to her chair I have very short hair and just needed it trimmed up over my ears and at the neckline about a half an inch off all over, she never said one word to me as she was cutting my hair. I was relieved to get out of her chair and leave. I knew my hair was going to be messed up because she was very angry, Sure enough once I got home I realized how much she had messed my hair up. Her name was Penny and I will never return to that salon again and will tell everyone I know not to go there either.
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Overview of Cost Cutters complaint handling
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Cost Cutters Contacts
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Cost Cutters phone numbers+1 (800) 345-7811+1 (800) 345-7811Click up if you have successfully reached Cost Cutters by calling +1 (800) 345-7811 phone number 0 0 users reported that they have successfully reached Cost Cutters by calling +1 (800) 345-7811 phone number Click down if you have unsuccessfully reached Cost Cutters by calling +1 (800) 345-7811 phone number 0 0 users reported that they have UNsuccessfully reached Cost Cutters by calling +1 (800) 345-7811 phone number
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Cost Cutters emailsdepartmentcs@regiscorp.com100%Confidence score: 100%Support
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Cost Cutters address7201 Metro Blvd, Minneapolis, Wisconsin, 55439, United States
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Cost Cutters social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 16, 2024 - View all Cost Cutters contacts
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