LaceWigsBuy.com
Reviews and Complaints

The first wig I opened was supposed to be a human hair deep wave 16" long wig. The hair was dry and frizzy. It kept getting tangeled up. Not at all as the picture shown. The part was not shiftable as stated in the ad and looked very fake. The other wig was a shorter curly wig. The hair felt like doll hair and the wig was not a lace cap. The part was also not a shiftable part and looked fake. I do not believe that these wigs are made with 100% human hair! I would like a full refund!

Never received $200 wig paid $20 for express shipping on 9/17, should have received no later than 21st

ORDER no.

W20220917358854442

Kelly Fox,

Thank you for your order from LaceWigsBuy.com.

If you have questions about your order, you can email us at [protected]@LaceWigsBuy.com.

Your Invoice #N0000014251 for Order #W20220917358854442

Human Hair Wigs [CLRSS4585]

SKU: CLRSS4585-14inch-28

Density

130%

Cap Construction

Capless / Machine Made Wigs +7Days

Cap Size

One Size Fit All

Custom Time

7 Business Days

Length

14 Inch

Color

#28

1 $205.99

Subtotal $205.99

Shipping & Handling $20.00

Estimated Total $225.99

About Us

Contact Us

[protected]@LaceWigsBuy.com

Commande d une perruque chez lacewigsbuy.com retournée en chine par happy post pour non conformité contre remboursement a100% promis par mail. Commande le 23 avril. Retour 3 juin. De nombreux échanges de mails avec leur service client. Ils me proposent plus qu un remboursement à 50% selon leur politique commerciale que j accepte puisque il n y pas d autre solution. Ils me confirment le remboursement à 50% parmail que j attends toujours. Vaste arnaque. Biensur ils ne répondent plus ni aux mails ni au [protected]@lacewigsbuy.com, ni au téléphone [protected]

I was sent the wrong wig from this company. It was the wrong style, color, and texture. It was not what I ordered. They wanted me to mail the wig back to them for a cost of 56.90 dollars. Customer service was lousy and I was out 168.99. The company is located overseas. I will never purchase a wig from this company again.

I ordered several wigs totaling over $1, 000 dollars. I've been trying to contact them to no avail. I have tried their live chat no response. I have called their customer service number no response not even able to leave a message. I have emailed them no response. I want to cancel the order and get my money back. This company feels like a scam how else would you explain the complete lack of customer service! For that amount of money I should be able to reach someone... they should be sure to get in touch with me. Worst experience I've ever had. I used PayPal and felt pretty good about it now I don't even trust PayPal since they do business with this joke of a company

BUYER BEWARE, , , , purchased a wig from this company online that was suppose to be made from real hair and of a certain color I choose. However, when it arrived the color was not what I ordered and to add insult to injury the wig was made of synthetic cheap plastic hair. We contacted the website to complain about the color and that it was a cheap Chinese knock off wig, but there was no response.

In the end I paid top dollar for what I thought would be a premium Remi real hair wig, but ended up with a synthetic clown wig you can buy at the dollar store.

DO NOT PURCHASE anything from this website...

I am not one to usually write a review but... Do not order from this place... The wigs are expensive, they are very poorly put together, they are not lace. They look super fake. They want to only give you 70% of your money back for the poor workmanship of their product. They have called me to tell me to respond to their emails that were never sent... When I was waiting for the wig... I got multiple emails. When I returned it, I got no emails or responses to my emails. When they received the wig back I got borderline harassing emails asking me if I wanted to exchange or 70% of my money back. Worst company to deal with. Thats why majority of the reviews are bad. I spent 80 dollars on a better looking wig on amazon! I am certain the good reviews have been put on here from themselves!

I am at lost for words and money, this doesn't make any damn sense. They should be shut down for their scams. I ordered 3 different wigs $478.77. I got some trash I wouldn't put on a bums head. 2 of the same disgusting fake wigs were delivered and now their website is down. I am too through with the whole situation especially after reading other complaints about this company. I wished I did more research before I made such a huge purchase or one at all. Do not, I repeat do not use this company, they are scammers

Buyers be where you will not receive what you think your buying. What I received was a bad cut wig compared to the picture they showed on their website that I bought. I submitted a request for refund and it's been a back and forth why I should keep the wig. I had enough of emailing especially after I send them picture of there web picture and a picture of the wig. So i'm filling a disput with my payment provider.

Wig ordered for a friend that is going through chimiothérapie, there website looked real and since the prices were quite affordable we decided to buy a wig...

We ordered online a wig the 16/03/18, received a mail saying that our transaction couldn't be completed, so we left it there...!

1 week later while checking my bank account I can see that 200euros were debited at "izivoguelim" (which is their bank account), I looked up on the internet and found the worst comments on this company that sells dresses!?
I contacted them by the tchat which figures on the mail I had.
They did debit my card 200!

No receipt, no news for 1 week!

They asked me if I need the wig? I mean I paid 200euros and you ask me if I need it?
I asked for a refund they said it's not possible since the wig is shipped.

They sent it by fedex from hong - kong to france it took less that 24hours! And it was finally delivered to mr j. Meng!
Who is this guy?

Meanwhile I went to my bank and the police, they advised me to cancel my credit card.

I sent them a mail to ask who is this mr meng who received the wig...
They answered me that if I need the wig they can resent it, otherwise I will be refunded!... To my credit card!

It's okay, I have lost 200 euros with the chinese mafia... But

Please keep away from this site they are dangerous!

Was not what was pictured at all from color length or size. My mother who is elderly and heath issues order it thought was a simple mistake. Now believe they are purposely misguiding people. Want us to send picture of wig so they could send picture to factory to get told we was mistaken. But there is no mistake when it don't fit wrong color wrong length and the picture of one she order had bangs this one don't. And there response after calling in email is to say factory said it's right one the colors right the length just looks different.. But I believe any common sense can tell what bands are and this one has none. Do not order for them especially when customer service is of no help but to try and tell you don't know what you order or want

I have cancer and I was trying to find a wig that I could wear during chemotherapy, so I bought what was supposed to be a real hair wig from lacewigbuy.com that I thought was closest to my hair colour. What I received was a synthetic wig in a weird colour! When I returned it, I followed the return policy in the package. It cost $30 us to return it and they refused to refund me 70% of the value because they said they never received it back. Afterwards I also received a bill from fedex for customs duty. Basically I am out $200 for something that looked like a bad wig for a doll. Do not buy from this company. They are located in china and are looking for suckers like us. Bad on them for taking advantage of people with cancer.

I purchased a wig from lacewigsbuy.com on october 21 for $ 286.00 on sale for half price. Delivery was suppose to be 4 - 6 days. After a couple of weeks I contacted the company. An individual from edmonton, alberta canada phoned me to tell me the wig would need to be manufactured and would take 28 days. She promised me a $ 20.00 refund for late delivery. 45 days after purchase a horrible wig finally arrived. The wig was not the style or color as ordered. I immediately contacted the company and emailed a copy of the return information required for a refund. I sent photos of wig ordered and what was received. Numerous emails were sent back and forth. The company insisted that I be sent another wig in exchange. The wig chosen was the one I wanted not another style. The quality was so poor I would not wear it as a costume piece. I mailed the wig to the address on their website and now have had the wig returned to me. The reason I ordered from this company is that it was in my same city I live. I was surprised when us dollars were charged to me this company is impossible to deal with. Numerous emails have to sent to the company, each time a different individual contacting me back starting the process from scratch. I have not received my $ 20.00 refund, it has cost me additional expense to mail and now have been told to mail this product to china, but with an email saying that it might not arrive. This wig is costing me more money that it should for a substandard piece.

I have bought lace wig from www.Lacewingsbuy.com. I have placed the order in the beginning of December, but later the seller informed me that this type of lace wig was unavailable. He offered me to buy similar one and I agreed. I confirmed the purchase and got the details of the purchase. When I got the order, it didn’t look the same as on the website. As well as the size was wrong.

Received a wig that smelled like corn chips. This is a problem this company is well aware of. I was told there was nothing wrong with the wig. From my experience I know that it is virtually impossible to get rid of this problem. The only options the gave me was to return the wig 20.00 and take another chance or pay a 30% restocking fee for a refund. I was told by them that they don't care about bad reviews. Buyer's good luck!

STAY AWAY FROM THEM! Horrible customer service. Luckily I ordered an inexpensive real hair wig. It was poor quality, unusable, and looked nothing like pictured. After many attempts to return the product "Lewis" was dismissive and unwilling to process a return. I was hoping he would want to have a happy customer so I could get what I needed and utilize his business for future purchases, but nope, he didn't care. I highly warn you against using this service. BTW, he didn't even honor the measly return policy provided on the website.

Don’t believe to the company lace wigs. It was mentioned on the website that the wigs were canadian, but it turned out that they provided me crap form china. I sent multiple emails to the seller, but of course they simply avoided me and didn’t want to return money back. The worst company ever, so avoid these # and post comments about your experience with them.

These people are scam artists. Please do not buy from them. I recently ordered a lace wig from them and the wig I received was nothing like the one on the picture on their website. I contacted them via email to tell them that I wasn't happy with the wig as it was nothing like what I thought I had ordered and it was of very poor quality. They were extremely unhelpful. They took ages to respond to my emails and when I tried to call the uk number listed on their website, it was never picked up. When they did eventually respond to my email (someone called nate responded to my email) they asked for pictures of the wig that I had received, which I sent to them but even thought it was clear that I had received a wig that was nothing like what I had ordered and was of very poor quality and very badly cut, they told me that if I returned the wig they would not give me a full refund because they would have to charge me a 30% restocking fee. I tried to argue my case but that fell on deaf ears. They suggested that I sell the wig off to someone else and they would give me a 10% discount for my next order (as if i'd be stupid enough to order from them again). They were clearly trying to make sure I didn't return their wig as they wouldn't even give me an address to send the wig back to. As I was not getting anywhere with trying to get this resolved with these scam artists, I ended up opening a case with paypal under their buyer protection policy. It was only through paypal that I managed to get an address to send this wig back to. Paypal has now agreed to give me a full refund once the wig has been sent back and I have provided proof of postage and tracking number.

March 13, 2013 I placed an order on lacewigs.com website for 14" silky straight #4 medium brown, full lace wigs 100% indian remy human hair [sf120003] for $249.99 and given accompanied order #wig20130313548649. I received the product via fedex on march 19th and after opening the product what I received was not the description I ordered on the website. March 19th I contacted lacewigsbuy.com using their live online chat portal and had a session with katharin whom I told about my dissatisfaction with the product and I also would be returning it for a full refund and also requested return shipping cost. Initially in katharin’s live session with me she wanted me to take and send a picture but then concluded for me to just send the product back. I wanted to return the product using united parcel service (ups) for a tracking number but was advised to send back the product using united states postal service (usps). When I questioned why, katharin told me it would be cheaper or ten dollars and specifically wrote in the live session how to describe the product on the mailing package, I obliged. March 19th a customs declaration was provided to me by usps and a paid receipt that I followed-up with lacewigsbuy.com using their online portal. I contacted by telephone paypal (my payment portal) concerning the return merchandise. March 29th I contacted lacewigsbuy.com about the status of my refund and was told the return had not been received. For every live chat session I had with lacewigsbuy.com I would be told the return shipment had not been received. The following dates were my live chat interactions with lacewigsbuy.com: march 19, march 29, april 2, april 3, april 4, april 5 and april 8. April 5th during a live online chat session with lacewigsbuy.com representative and after commenting about my unsuccessful attempts to contact them by telephone a telephone call was placed to my residence by the representative. A discussion regarding my refund was the topic as well as not being given by lacewigsbuy.com proactive or definitive responses about my refund, and then my call was transferred from the representative laura to supervisor marty. When I questioned marty on why was I told to send merchandise to a return address that never seems to arrive, marty told me it is their factory in china. The address I returned their product back to: xu kui, 19-3 building a xinlongda., meizhuanxiao st. Shangqingsi, yuzhong district, chongqing, 400010, china. Furthermore, when I stated that the china address is not listed on their business website, marty became quiet and later said no, and the address is not listed on their website. I became really wary. Marty strung me along and told me about the chinese holiday april 5th and their factory is closed and he would check on my return, something he never did. For every live online chat interaction I had with lacewigsbuy.com I notified paypal telephoning them regarding my online live sessions with lacewigsbuy.com.

The live online chat portal is a fraud; the pictures used by lacewigsbuy.com when a customer signs on for a chat session is very deceptive and are not the pictured person the customer is speaking to. The pictures and names associated with lacewigsbuy.com online chat portal are caucasian with american names like katharin, rita, laura, zoe, etc while the person who’s behind the pictures and typing responses back to the customer are asian.

April 8, 2013 I had a final session with lacewigsbuy.com informing them that if my refund is not returned back to my paypal account within 24 hours I would contact service alberta, u.S. Consulate general calgary and the better business bureau/canada and their response to me via live chat and then an email was I would get my refund within 4-7 business days. Now the 7th day or april 17th generally would close out a paypal claim dispute with a seller but not under certain circumstances and this I believe lacewigsbuy.com was counting on. I telephoned paypal april 8th and paypal sent an email notification to seller (lacewigsbuy.com) to respond back to them in three day and according to paypal should lacewigsbuy.com demonstrate failure to notify paypal I would receive a refund back to my paypal account for $249.99. April 12th paypal reversed the cost and refunded back a refund. I have not heard anything further from lacewigsbuy.com and at this point don’t care to. This has been the most exhausting, stress-filled and aggravating experience and I hope no one else goes through it. I will contact those aforementioned agencies to bring awareness to lacewigsbuy.com about its business practices. I did not receive my shipping cost.

Per paypal the following occurred:
Disputed amount: $249.99 usd
Buyer reason(s): different category, different design or pattern, different model, shipping cost
Status: this claim has been decided in your favor and you'll receive a refund.
What happens next: please allow up to 7 days for the refund to appear in your account. Once the refund is complete, the case will be closed.
Case history:
Apr 12, 2013 - paypal: email sent to seller
Apr 12, 2013 - paypal: email sent to buyer
Apr 8, 2013 - paypal: email sent to buyer
Apr 8, 2013 - paypal: email sent to seller
Apr 4, 2013 - paypal: email sent to seller
Apr 4, 2013 - paypal: email sent to buyer
Mar 25, 2013 - paypal: email sent to seller
Mar 25, 2013 - paypal: email sent to buyer
Mar 24, 2013 - paypal: email sent to buyer
Mar 21, 2013 - paypal: email sent to buyer
Mar 21, 2013 - paypal: email sent to seller
Apr 6, 2013 - paypal: dispute filed
Apr 6, 2013 - paypal: dispute filed
Apr 6, 2013 - buyer: email sent to paypal
Mar 19, 2013 - paypal: email sent to seller
Mar 19, 2013 - paypal: email sent to buyer
Mar 19, 2013 - buyer: complaint case filed
Mar 19, 2013 - buyer: dispute filed
Mar 19, 2013 - paypal: phone call with buyer
Mar 19, 2013 - paypal: email sent to seller
Mar 19, 2013 - paypal: email sent to buyer
Mar 19, 2013 - buyer: dispute filed
Back to resolution center
Transaction #3bj80643ps085794m
-$249.99 usd
3/13/2013 09:56 edt

I agree lacewigsbuy.com is the worst site ever i regret ever shopping from them the wigs are a scam they do not look like the picture there shipping is free but you gotta hound them down for your order tracking number, there reviews are fake if you want to leave a honest bad review they block and will not let you if you go on there you will only see 5star reviews that they made up..i will never ever buy from them again and i promise to anyone donot buy from them you will be very disapointed you think spending your money on a wig item waiting to get it and the wig they sent is totally opposit of what you paied for..if your thinking about shopping from them run fast away no looking back!