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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 5550 Ridge Ave, Cincinnati, OH, 45213, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

5550 Ridge Ave, Cincinnati, OH, 45213, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (513) 731-3131
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 5:30 pm
Tue
8:00 am - 5:30 pm
Wed
8:00 am - 5:30 pm
Thu
8:00 am - 5:30 pm
Fri
8:00 am - 5:30 pm
Sat
9:00 am - 1:00 pm
Sun
Closed

Enterprise Rent-A-Car reviews and complaints 1

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R
6:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - Rental car through insurance company

Had to get a car thorough enterprise car rental cause had a accident and car was in for repairs. First I was told that there is a $50 deposit that I'd get back once car is returned. I paid for the extra insurance on car with came to $127 up front. I received $0.05 credit to my account which is not $50. Then they charged an extra $200 to the account and I don't know why, and then an additional $150 the following day. A total of $350 out my account and was told I got a free upgrade cause that was the only vehicle available. Gas was full when returned vehicle which wasn't when I got car. Insurance company said they paid direct , and I was no where near allowed time of 30 days cause only had for 5 days

Desired outcome: I need all money returned to account of $350 that was taken. Need money refunded asap

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car representative's response
Nov 22, 2022 3:06 pm EST
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Hi Reco, we would like to look into this further but need some more information. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. – Chad
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