CVS

I am forced to use CVS pharmacy as part of my spouse retirement program, otherwise I would have my RX's filled elsewhere.

Since his retirement I have had to jump through hoops for the simplest thing. Like not being reimbursed 200.00 on rx charges only because I was awaiting the CVS card for coverage. Guess what I had it filled at Walgreens and was told by your customer service that if it had been any other pharmacy I would have been reimbursed. This was wrong for your company to deny reimbursement.

The store below I have had nothing but issues in getting refills. My Physician told me to change pharmacies that this one is awful, when he sends RX's in, it takes 3 to 4 days to fill. Online states in progress and never filled. I call the store and cannot speak to the pharmacy. I go to the store and told hey you still got to wait, and they are busy. WELL having RX's held for 3 to 4 days is not enough time to fill. This is an on going problem and wish to GOD I do not have deal with your crappy store and crappy service.
Store Information
2100 East Dublin-granville Road
Columbus, OH 43229
614-891-1410
Store #5436

Today, a repeat of the same thing. My Dr. sent the RX in 12/30, online status states it will be ready after 2:30 pm or so on 12/30. I go pick it up today 12/31, waited in line for over a half hour, when I finally get to the register told again, you will have to wait, we are busy. What am I chopped liver! I am a paying customer as with the others that walk in and get less service if I had a paper rx and wait. So what is the benefit of having my Dr. send it in and IT NEVER GETS FILLED UNTIL I MAKE IT AN ISSUE. No consideration at all, I was just another Person of Color that does not have to be respected by the Pharmacy associates at this location. The lady in the pharmacy put a Hold on my RX and she refused to fill it. Is that legal? Hold an RX that is already an issue, threatened to call the cops on me?!?!?!? Now that is service right? WRONG. CVS has the worst customer service. I had to call corporate customer service to have the rx transferred and I will never ever go to that location again. And as stated if it were not for the insurance I would not be a CVS customer at all.

I am sure I am not the only one experiencing these issues at this location and I would like for you to look into the issue. There is something seriously wrong when there is ALWAYS a line a the pharmacy inside and out and it appears to me servicing the customer timely is not something you insist your employees do. Screw over them yes, not fill the RX in a reasonable amount of time…yes.

Good company NO. And I will never refer someone to a CVS store, I don't want use your store with no service why would I refer someone. So as far as surveys go, please do not send me.