Dollar Tree

my daughter and I were in your store #8716 on 11/25/22. When we got in line to check out approximately 4: 04 (per my receipt time) ‘Karena’ was at register 1 and the line was backing up. She paged a ‘Rita’ or a ‘Sabrina’ (I can’t remember her name specifically) but she was a rather larger woman with dark skin with short hair and glasses. The woman never responded to her pages and the women’s line grew larger and larger, (mind you the manager CHRIS) was over by register 1 not only was he hearing her page for help but was able to see the line grow with customers. So, this lady paged for assistance again, with again no response. By the 3rd time of her paging and the line now being down an isle of the store, this other woman came up YELLING at her telling her she needed to stop paging her and continued to put her down in front of a store full of customers. The woman on register 1 never responded to the cashier in lane 2. In fact this woman seemed scared of her. At this time the woman in lane 2 yelled at the customers she would help the next person on lane 2. As the customers divided up between the lanes…the cashier on lane 2 started once again humiliating and yelling at Karena on lane 1, telling her she wasn’t going to deal with her the remainder of her shift, and when she was done checking my daughter and i out she needed to shut her register down and just go to the back.

As a customer I was in complete shock at the way she was not only disrespecting this lady (who was SO NICE!) but she was humiliating her and degrading her in front of a store full of customers. At this time I’m staring at this woman yelling at this poor lady for AGAIN.. at which time this cashier locks eyes with me and says to me ‘ you got a problem’ (at first im like is she really asking me this question...you have just made a 5 -10 min musical theater scene about coming up front to do your job and now your QUESTIONING why im looking at you in SHOCK!) and I said ‘yes you are being so mean to her, and all she asked was for some help up here’ and this woman proceeded to start to yell at me and tell me ‘so what’ and ‘you need to mind your own business’ I told this woman that this lady on register 1 was doing a great job and she needed help and her behavior is VERY rude and unnecessary. At which time she stated to me ‘so what’. (mind you several customers were walking by me and thanking me for speaking up!)

My daughter (20 years old) chimed in and told this woman that she was being very unprofessional and very disrespectful to the other cashier and her mom and the cashier on lane 1 and the cashier on lane 2 replied with ‘and so what, you think I care’

I then asked the cashier on lane 1 if there was a manager I could speak with she timidly stated yes he was over there and pointed behind the Christmas section ( he was in Clear view and hearing of this whole situation that went on ) I then went over there to speak with him. He had absolutely no interest in anything I had to say. He showed no emotions about any of this!

My daughter and I walked away. As we left I was so sad for the employee in lane 1 that she was working with a manager that allows other employees to be so threatening and degrading that I stopped and told her what a great job she was doing and told her that I hope she found a job where she was respected. When I did this the lady in lane 2 immediately started yelling and cussing me telling me to “get the [censored] out of her store”

I have filed a police report with he columbus police department. I am happy to provide police report number upon request. I do plan to pursue this as i will not be threated by anyone especially by someone where i am spending my hard earned money!

I have called your head quarters 3x and have not been able to speak to anyone on this issue.

Thank you

Rachel S