Conn's Home Plus

Buyers beware! Conn's cons people! We did the "rent to own" portable a/c unit and was told we could bring it back anytime without penalty or restock fee. 9 days later, we tried to return it and they won't accept it and claim it's their policy, but yet 2 of their employees in the store lied to our face and told us there wouldn't be an issue. Hard to believe that this business promotes their employees misrepresenting in order to make a sale. Contacted their corporate office, reported to the better business bureau, and now I'm blasting it on social media so hopefully people will see this and avoid being scammed by this sketchy company!

12/16/2021 Acct #[protected]
I recently made a purchase through Conn's and was approved for a loan. I spoke to my sales representative Mr. Tilley who stated that he would need to add the insurance for the appliances but that if I was able to take my homeowners insurance in to the store he would take that off of my owed balance. A few days ago my husband dropped off both a copy of my sales documents along with my home owners policy. After having called corporate first to get contact information to the insurance department so that I may fax or email documents I called the store. A young woman answered and I immediately asked to speak with my sales rep. She stated he wasn't there yet. I asked if she was able to help and briefed her on my situation. She never asked me for any account information and instead asked me to hold. She kept me on hold for 45 minutes before I hung up. It's really disappointing to see the customer service and training that this specific store has. When we initially went into the store my husband was not greeted or approached about any needed. All the sales reps were bunched up at the counter and he had to walk up to them to get assistance. The only reason were decided to continue with making the purchase was out of need. I was interested in other items but even our one sale seemed very rushed and the sales reps kept walking away to get assistance with using the Ipad to continue forward the sales applications. I don't know how much to stress retraining here for employees. Especially managers and leadership personnel.