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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 2550A Freemansburg Ave, Easton, PA, 18045, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

2550A Freemansburg Ave, Easton, PA, 18045, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (610) 253-7599
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
9:00 am - 1:00 pm
Sun
9:00 am - 12:00 pm

Enterprise Rent-A-Car reviews and complaints 1

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7:38 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Enterprise Rent-A-Car - Enterprise stole over $700 from me

I rented a car from Enterprise on Freemansburg Ave, Easton, PA. The time period was originally for 1wk (7/12/2021 — 7/19/2021). As it turns out, I had no means to return it to the original rental office 82 mi away, so I retuned it locally in NJ on 7/16/2021. Enterprise charged me the full 7 days instead of the 5 days I actually had it, AND a $500 fee for not brining it back to the PA office, along with miscellaneous taxes based on a 7 day rental instead of the actual 5 days.
This needs to be rectified.

Desired outcome: Legitimate charge = $490.93, not $1,215.21. Difference of $724.28

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car representative's response
Jul 28, 2021 1:20 pm EDT
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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View all Enterprise Rent-A-Car contacts
nstfp, thank you for sharing this with us. I am sorry our service did not meet your expectations. We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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