Midas

Store: Midas, 8141 Ogontz Avenue Philadelphia PA, 10150It all started when I came in for some air in my tires, a few days into February 2022. I had noticed my Cooper tires had ripples on the side of the tire and to me it looked like it was out of order. I brought it to Mgn. Anthony Veneri attention and in so many words he said that they were made like that. There were some Cooper Tires on display inside the showroom and there were no ripples on the new tires, and I came back to him and requested that I replace them with tires that have no defects. After calling Cooper Headquarters and talking to Bob (this occurred on the 8th of Feb. 2022) (and to make a long story short) he (Bob) authorized a 70% discount on a New Pair of Coopers or another New Pair of my choice. It went back and forth with Mgn Anthony Veneri. And he told me that they had to order the New Cooper Tires and it would possibly take up to about May of 2022. I did not want to wait that long, so I suggested he put a New Set of Tires on my Car That Fits My Car! I went across the street to grab a bite to eat and came back and my car was finished. But they put the replacement tires on the back instead of the front. So, I told him that 'those tires are supposed to be on the front not the back. So, they switched them. I looked at the tires briefly, did my paperwork and went home, which is no more than a mile or two from Midas. As I was driving, I noticed a spongy ride and a wobble in the feeling of the steering wheel. When I parked my car in front of my home, I inspected the tires and noticed that they did not have residue from a sticker being pulled off or a sticker. And I said to myself (me being in the Auto Dealership Industry, on and off for about 30 years) these are not New Tires, they're Used. I called TBC the next day on the 9th about the situation etc. and then called the Mgn. Anthony the next day or the following. He then got belligerent with me, and said that someone would call me etc. I proceeded to tell him that the tires were used and not new and they didn't even have the stickers on the tires. He got loud and said, "THEY DID HAVE THE STICKERS ON THE TIRE" and I said, "so you're calling me a liar" and he said, "You're calling me a liar" and other words and said you're not allowed in here no more! And hung the phone up on me. I proceeded to call everyone I could think of to resolve this ridiculous action from Anthony. Knowing he had put Used Tires on my car when they were supposed to be New. I have proof in the attachment from a reputable Dealer that stated they were Used, and Anthony's (tech) put the wrong Rated Tire on my vehicle, and they were for a Nissan not a Cadillac. And also, in his paperwork he was deceptive by putting the wrong miles on the paperwork from one page to another on the same day! THAT IS GENERAL FRAUD AND A NUISANCE VALUE CASE TOWARDS ANTHONY! And the only thing I wanted was a set of New Tire that Fit and Properly Rated and Made for my Car. That's all I want. I'm driving my car and it could be hazardous to me and the people around me and I don't want that to happen. Because God Forbid, that's another Matter that would be addressed... Thank you for your concern. and again. I don't need to be LIED TO and I don't want to pay for something NEW and Get Something Used and The Wrong Type of Tires. Good Grief! And I have proofed the tires were used and the wrong everything. He should not work for a reputable company like Midas, he's making their name bad. And furthermore, if he did this to me, how many other clients, customers he bamboozled for his so-called bottom line?!