Dollar General reviews and complaints 1
View all 3846 complaintsDollar General - the total disarray of the store is not conducive to shopping in this store.
I have been a long time shopper at this particular Dollar General and in the past had always enjoyed my shopping experience. I the last 3-4 months there has been a very noticeable change to the upkeep of the store. Every time I have visited this location it is impossible to walk down the aisles or find products on the shelves due to aisles being cluttered with "stock waiting to be placed or put away". Large containers are blocking everything.
My last visit there I was looking for a particular item (wreathe hanger) and after trying to find the item without success I asked a worker who responded that when they first got Christmas items in she knows they had them and then directed me to the Christmas Aisle. She never made an attempt to bring me to the area. Another customer who overheard my request directed me to the exact location which was not in the Christmas Aisle.
It has been just very disappointing. I keep telling myself that this is my last visit but then I try again only to be again disappointed. I also realize that I have not seen the usual manager that I had always seen there when the store was top notch with excellent customer service!
I am sorry I have to share these negative comments with you but hoping things can improve. I am sure I can't be the only customers he feels this way. When you have to leave your cart somewhere in the store because you cannot go down aisles with it due to clutter and you have to move carts to see what's on the shelf does not make for a happy shopper.
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