Enterprise Rent-A-Car reviews and complaints 1
View all 933 complaintsEnterprise Rent-A-Car - rental agreement
The government rented me a compact vehicle from the above location (239 robert smalls pkway). The car was rented in august and was to be returned oct 25th on government orders. It was to travel from sc to fl for training. I was called a few days later from my departure, that the clerk did not do my contract correctly and that the government credit card nor my information was taken properly. That was corrected when I had the first opportunity. Then I received calls to rewrite my contract when the 30 days came near. The contract expired sept 23 but I was able to make it by sept 27th (to the beaufort location). I received multiple calls after my visit on the 27th that I still needed to get this done. When I went in person I simply thought the clerk finally took care of it. Then I got multiple calls but I stated to the assistant manger of beaufort that I had taken care of it and it was nearly impossible for me to leave training, I insisted there had to be some miscommunication because the clerk took my information again. On oct 10 they said it was time to renew it for the second time but I stated I would try my best over the weekend or first thing on monday. Today is monday and I went to 920 n navy blvd enterprise to see if I can address the situation. The assistant manager then stated he would not allow me to rent from this location because of the assistant manager of sc and her discouraging notes. He said he could see that I went on aug27th but did not want to deal with my situation if beaufort already had a problem with me. I pleaded that I was in a training environment and it was difficult to reach any locations due to school/training. I had all military belonging in the car and asked if I could atleast rent another vehicle but he then said to contact sc to see why she wrote all those notes. I then called the assisted manager of sc and she simply stated "i'm not going to continue to deal with you if your not taking our calls". I calmly stated my situation and she replied that she could tell my command her self that I would no longer get a vehicle from there. Professionally I pleaded for an understanding. It is automatic payments from the government and I was not delinquent. Taunting me, she stated maybe I could be nice to the fl branch and possibly get a car there. After two hrs at the fl branch he stated no but in conclusion I asked to get a ride back to base and he replied he could no longer help me. Both sc and fl branches seemed to discriminate against military personnel. I was distraught and appalled by this situation
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