Dollar General

Store 15339: Worst experience EVER! I Went there today doing my normal couponing. Got to the register and it appeared that my card didnt take, so the cashier asked that I slide my card again, and I did and once again the machine malfunctioned. So I checked my account and sure enough I was charged twice. Once with the coupon total and once with a total before the coupons were added. So the cashier I could say was as nice as ever went to the back and got who I assume was the team lead, she comes out not really knowing whats going on or what to do, she calls the 'store manager' on the phone. This lady had an disgusting, and foul attitude from the start, like I was trying to mislead them. She asked the issue, the young lady tried but dont really know herself, so she gives me the phone. I say as calm as ever, hey ma'am, I was charged twice, no receipt came out nor did a decline slip, the store manager says ' oh well there's nothing we can do, I cant believe whats on your phone, it could be a pending transaction and we dont get paid', im like ok that's fair, but im looking at my phone where, its not pending the transaction has cleared. So I give the phone back to the young lady because there is no resolve talking to her. So I hear the young lady say, she said call the police. So I laugh, because im really in total disbelief that she wants to call the police on me and she is the one thats hostile. So then, the girl is like for what, and I ask to speak to the store manager on the phone again. By now the store manager is hollering and screaming on the phone. I asked her calmly why are you yelling and being nasty, she says cause she's off and we are calling her, so I ask, how is this my fault, and she screams st me, ill be there Monday at 8:30, bring a bank statement and we'll see what we can do. But I have to leave the stuff. Im like thats not going to work for me because ive paid twice and you are being rude, so she hung up on me. Smh. I then tell the young man, hit cash and see what happens. Sure enough, the receipt pops out and shows they do in fact owe me money... Moral of the story, that store managet needs to be FIRED for her attitude and disrespect. What happened to satisfying the customer and then threaten to call the police and she is the one beong nasty. Everybody is not meant to be in management and she is for sure one of those people! Do better DG