Lowe's

Hello I am writing this because I tried to call but apparently a return call will take 4-6 hours! So much for customer service.

I ordered a laundry center for my condo that is a seasonal rental unit in its prime season at this time of year. I’ve had issue with my order from the beginning, when it was delivered, delivery men would not install, left no accessories, did not take old unit. I went to store that it was purchased, spent just over 3 1/2 hours trying to get this resolved. The manager finally gave us a discount for the messed up delivery. The resolution was made because we were going to make the 3 1/2 hour trip each way to go and install the unit ourselves. Sadly we get there and finally do install the unit, washer was making a weird noise, we thought maybe this was normal, then we turned dryer on and it wouldn't work. We press the close door button to see the problem and electrical sparks were coming out of back. In inspection we noted that there are quite a few dents, and the dryer door is crooked, it appears this unit was dropped or banged. Being as this is a rental unit, we had to inform guests that no laundry facilities were available, risking guest cancellation. Now we scheduled another replacement delivery which we had to block out the week of prime rental, losing quite a bit of funds and have to drive back again 7 hr round trip to accept new delivery, all the time crossing our fingers that this time it will go smoothly.