Ford

I took my 2008 Ford F-250 Crew Cab, Super Duty 6.4L diesel, 53, 000.00 truck into this dealership for repairs. The radiator developed a leak at 25, 000 miles and needed to be replaced. When I picked up the truck from the dealer, I noticed that there was a couple of dents in the rear bumper. Once before they had punctured a hole in the leather seat. But the biggest concern after the radiator replacement has been the fact that they left the transmission 3.5 quarts low on fluid. They didnt check the fluid level after the radiator replacement. Even though they show they did a service check on everything before I picked it up, they somehow forgot to replace the fluid lost during the replacement of the radiator. Ive read that running a transmission even a pint or two can damage it, but to run one 3.5 quarts low is serious. I tow frequently with this truck, so the transmission works harder than a regular one does. After bringing this to their attention, they have refused to drop the pan and check to see if the transmission is damaged. They admitted that they checked for any leaks and found none, and that the loss of fluid WAS their fault, but say that they cannot even offer me an extended warranty on a major component of this truck that they possibly damaged. If Im correct, Ford makes billions a year selling cars, yet they cant offer me a little insurance that they didnt damage my transmission, when they can sell you this coverage for about 2000.00 dollars?! I called Ford's Customer Relations Department and was told that THEY couldnt help me because they only stand behind the parts if they leave the factory damaged. They license this dealership to sell, service, and maintain their vehicles to their standards yet wont stand behind them if they screw up? I have been a Ford person all my life, and to be honest if you look at trucks pulling trailers on the road, Fords outsell Dodge and Chevy combined in the heavy duty truck department, yet this dealership cant even replace a radiator without damaging a transmission, and why Ford has a Customer Relation number when they refuse to even get involved is ridiculous. I dont have the deep pockets to fight the lawyers Im sure this dealership has on staff, as the Alexander family owns 2 Ford dealerships, one Chevrolet dealership, and one Toyota dealership in Murfreesboro alone. So I am stuck with the possibility of having to replace my transmission in the future due to the negligence of Alexander Ford. Ill never buy anything else from them, nor will my truck EVER go back there, as they are obviously incompetent to fix Fords vehicles nor willing to do the right thing and fix something they negligently damaged.