Enterprise Rent-A-Car

Our insurance company Texas Farm Bureau authorized a car rental for a previous accident while our car was being repaired. It was for $35/day scheduled for pick up at 1 pm on 9/28/20. When we got to the facility they were backed up & we had to wait over an 1 1/2 hrs. Had to constantly keep checking & they said the car was being cleaned. This place is very small compared to other facilities of theirs. Finally the car came a Kia which was not what we wanted but took it anyway. The charge we were told was $32/day instead of the $35/day. We had to put a deposit down of $50 (which we were not told ahead of time by our insurance company or Enterprise). Had the car for 12days returning it on 10/9. At that time were told our $50 deposit was applied to the car rental and we had to go back to our insurance company for reimbursement. Our ins. company paid for the full rental bill so no one knows how to reimburse us. We also got charged $2.30. On their bill they put the daily rate as $35 instead of $32. We have no paperwork from Enterprise. We just want our deposit & explain what the extra $2.30 is. When we went back to Enterprise they were very rude and refused to help us further.