Conn's Home Plus reviews and complaints 2
View all 483 complaintsConn's Home Plus - Won't fix or replace my tv
I brought a 50 inch rca high def tv from them like 2 years ago with in the first year I began to have problems with my tv. I called for them to come and check the tv to see what was wrong with it because it was powering it self off and on over and over again. They came out told me that my lamp needed to be replaced so they replaced it. Now like 2 or 3 months after that the problem starrted back again once again I called and told them the problem they came out and done the same thing over again. Ok the next 3 months the problem came back then they came out and the rep said that the engine needed to be replaced so they took the tv in for like 2 weeks and replaced the engine they returned my tv to me and it was worst than what it was to began with this time the tv would'nt even come on. I waited another 2 weeks for some one else to come out they replaced the lamp once again. The tv worked for maybe a month I then called them to ask them if it was possible to just replace t=my tv since they could not fix it for me now remind you my tv is covered for 3 years parts and labor every thig is covered. Now I called and called no supervisor wanted to talk to me would'nt return my calls or any thing and I am still havibg the same problem with this tv this is so sad never had to deal with nothing like this in my life. They are very unprofessional all iwant is for them to replace my tv. I have not been able to enjoy this tv since I brought it and I paid to much for my tv for it to just be sitting there. Supervisors are just as bad ans the so called customer service reps. Poor poor poor customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Conn's Home Plus - Television not working
I brought a 50 inch RCA television from Conn's back in Feb. 07. After having the TV for about 5months I began to have problems with it. The 1st problem was that the lamp to the TV went out, I called and had that replaced. Not even 4 months after having that replaced the TV began to power it self off and on. I called to report that problem, I had to wait 2 weeks befor an tech could come out to look at my TV. The tech came out and said oh we need to replace the lamp again. I then had to wait 2 weeks for the lamp to come in no one never called to tell me that the lamp was in, so when I called they set up a time for a tech to come out, the tech showed up and replaced the lamp now not even 2 hours after the tech left my home my TV beagn to have the same problem powering it self off every 5minutes staying off for 3 minutes then coming on and staying on only for 5minutes. I called the service department and reported that the TV was still not working and I asked them if the Tech could come back to look at the TV, of coarse I was told no that I would have to wait about 2 weeks foranother tech. The 2nd tech never showed up to my home, so I called to ask why the tech did'nt show up could not get an answer. I then had to wait another 2 weeks for another tech. The 3rd tech called and told me that he knew what the problem was and that he was going to order a part for the TV. So once again I had to wait another 2 weeks for another part, now once the part made it in I had to wait a week fot a tech to come out. The 4th tech came out and replaced the engine to my TV. NOW after 15 minutes that the tech was gone my TV went off and never cam back on. The same day I called and told the service department that the tech had made tih TV worse than what it was. They told me that they would have to order another part but what part they did'nt know. So by this time they said that they would have to come pick up the TV to repair it. I had to wait another week for them to pivk my TV up. Now they picked up the TV on an Wed. I called on an Saturday to check the status of my TV. Guess what? They did'nt have an answer for me and told me that no one has started working on it, so I waited til Tuesday to call back and check the status and once again no has yet to start fixing on my TV. To this day I'm still with out my TV. They been giving me the run around for over 2 months now. The tech's that they sent out never ran any kind of test on my TV to see what was wrong with it. I can never speak with a real supervisor. This is the worse service I have every got in my life!
My husband and I are having the same problem with our tv and he is on the phone with conns as I write this... They picked up the tv 3 weeks ago because our tv was doing the same thing yours was. the tech came out 2 times . each time the tv continued to act up. the last visit he said it was the motherboard and he couldn't get it out so our tv would have to be picked up for repair. no one came or called us for 2 weeks. when we called service they never knew what was going on. they finally picked up the tv on march 2nd. last friday we again called service to find out where our tv was, it has already been gone 2 weeks. we were told by service that they would redeliver the tv yesterday... no one came... now today we are told it is sitting in a warehouse and has not even gone to san antonio for repairs yet? WHAT KIND OF SERVICE DEPARTMENT IS THAT
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The deal I got at Conn's on my 60" HD tv, and living room furniture was actually a source of pride for me. The price was strong, and the quality of everything I bought there was out of sight. However the service experience with Conns has been a nightmare. The lamp went out on my television after 1.5 years, which I expected, but what I didn't expect was that service with Conn's service people is so horrendous. The customer service representative Monica is unapologetic about the amount of time it takes to get parts - she's very matter of fact, almost take it or leave. Kind of like if you don't like it you know where the door is mentallity. She does not try to understand the customers situation, and will not see if there are any possibilities to move you up or speed up the process. It took me 4 days to get a technician out to my home, 2 weeks for the part to arrive and 6 days from that to finally have the tech complete the job. Slow, unapologetic, and overpriced. When I was reading forums on my tv before I bought it, people were saying to expect $200 $250 to replace the lamp every 2 years. My bill was $489 with Conn's. That's a third of the price I bought it for... Unbelieveable - they disgust me.
I second that. I have the same issue with my dryer. I have had 17 technicians out to my house and my dryer still is sitting there. I have had this dryer for nearly a year and half and I have never been able to finish one load of clothes on this dryer. If you ever decide to shop at Conn's please please be aware of the hard work that you have to put in to get your product fixed.