Dollar General reviews and complaints 1
View all 3845 complaintsDollar General - Store in Llano Texas on College Street
đĄđĄđĄđĄđĄWent to the Southside Dollar General. When I got to the checkout there was only a young man at the middle register and a woman with children. No one to check out at first register so I went to the 2nd. Then the two employees were talking behind the register.
I saw it said âCard Onlyâ & âno alcohol or tobacco at this register.â It did NOT say âSelf Checkoutâ. If it had I would have moved.
I asked the girl if she could help me. She was rude and said âYou have to do it yourselfâ. I said I had never done it and did not know how. She said hereâs is the scanner.
I was having a leg spasm and could only stand by holding the basket with one hand.
I told her it did not say that it only said Card Only. I had no idea.
She then kept saying âWell what do you want me to do?â In the same rude tone.
She did NOT say âyou can come down here and I will check you outâ OR âlet me help you.â
I managed to scan it all and had my card in the machine and she said âwhat should I have done for you?â
I was so angry and my legs were giving out by then I said ânot be such a bâ. And she came and took the groceries that I had scanned away and had my card in the reader.
What happened to CUSTOMER SERVICE?!
If I had ever treated a customer like that, especially an older woman alone, I would have been fired on the spot!
Desired outcome: She needs some training and a Sign that it is Self-Checkout.
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