Lowe's

We purchased the subject lawnmower on April 13, 2023, along with an extended warranty from Lowe's. The mower was delivered several days later on a pallet and still wrapped for shipping. It was left to us in that condition, to unwrap and remove from the pallet! With great difficulty we were able to free the mower - only because we happened to have a good source of tools. Someone with just standard equipment could not have done that. The lawnmower steered very stiff and to the left but we thought it was due to it being new. On July 13, 2023, the left hand lever got extremely stiff so my husband started looking at the mower. The left transmission house was split at the axle. This lawnmower had only been used approximately 6 times on two lots — maybe a total of four hours. As directed by Lowe's via phone we took the mower to a Husqvarna service dealer in Matthews, VA. The service dealer looked at the mower and said that the damage could have only come from being dropped a distance and probably by Lowe's and that he believed Husqvarna would take issue. He suggested we return the mower to Lowe's — easier said than done! We took the mower back to Lowe's and after much discussion and the information that we had a warranty, Lowe's let us leave it for repair — or determination if it could be repaired. That was on Thursday, July 13th. Lowe's said it should be picked up within the week and put this lawnmower in the back of the store (out in the weather and we had kept it in the garage). Although the assistant manager was nice and tried to help us, I think he could do nothing and gave up, and the manager would never meet or talk with us. Lowe's acted as if they were doing us a favor. Today is September 28, and after much ado, we still do not have a working mower. Nor do we have confidence that this mower can be fixed adequately. As I submit this I have waited 32 minutes on the line with Lowe's corporate customer service to review and resolve.

I'm just so over Lowe's.

My husband and I are building our own home. Which is 75% complete and has been paid for with cash. Majority of my purchases have been from Lowe's in Gloucester VA. Employee at the store insisted, "since we were always there and spending so much money" that we should apply for their card. We applied in store for a credit card (just to make it more convenient, for records and account management) We were denied. Something about the address didn't match their records. So a few months later I received an email offer to apply for Lowe's Credit again. I applied was told to wait for a response, received and email that was unable to open up my info, I called the 1-800 number got someone who couldn't speak a word of English. The rep had a hard time looking my info up?, ?, ? Finally he told me that I had been denied. I requested a copy of the denial and still haven't received it. Augggggh! Just for the hell of it I went to Home Depot's web site and applied for credit. Got approved immediately with a better interest rate and a $5000 credit limit! Got a call from a very friendly account rep (that spoke English) to verify my info and confirm that I requested the credit. It was a very nice way for Home Depot to congratulate me and welcome me to their family.

Way to go Lowe's! I wouldn't go in that store again if my life depended on it. If Home Depot doesn't have what I need I will order it somewhere else, wait for shipping and pay more if I have to. Home Depot vs. Lowe's Credit and Customer Service. Home Depot is the better place to do business with!

The nicest thing I can say about this store is at least they are located just down the street from our Home Depot! That is A+ for convenience.