Lowe's reviews and complaints 1
View all 2209 complaintsLowe's - Refrigerator and delivery issue
I purchased a refrigerator from the Lowes Store on Shelia Lane, Richmond, VA because mine died. It was to be delivered this past Saturday. Saturday morning at 8 am they arrived but stayed 2 minutes because I did not have an ice maker valve on the inside of the house. I was not told I needed that or I would have made earlier arrangements. I paid my plumber $450 to come out and put that in for me and called the store by noon was told after 6 times of no one answering the phone that I would be put on Sunday's scheduled. Sunday at 7:30 am, the guy arrived with no fridge. He thought it was left here, so he left. I hightailed it up to the store where no manager was in yet (noon). The customer service gentlemen walked me back to appliances and I was set up for Monday delivery which finally happened today. They came in took the old one out, then brought the new one in, hooked up the icemaker and plugged it in and left. They did not take out all the Styrofoam nor tape nor turned it on. After a while I checked it and it was not cooling so I opened the directions and turned it on myself. Right now it is cooling but no ice yet. This service is so totally unacceptable I doubt I will ever buy any appliance from Lowes again. This all happened Nov 19-21. It should never be this hard to spend over 1200.00 and get this kind of service. I am recently widowed and lost enough in this world to have to deal with this type of customer service.
Desired outcome: Your delivery people need to not be in such a rush all the time. When I bought the appliance someone should go over all the features and tell me I needed the inside water valve. I would like my credit card credited with some sort of refund.
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Was in the north Warwick lowes this morning there were lines everywhere to check out only 2 check out positions open went to customer service but they said they COULD NOT handle me. Left my basket and walked out.my beef is management should have gotten off their [censored] and opened a couple of more cash registers..