Enterprise Rent-A-Car reviews and complaints 1
View all 933 complaintsEnterprise Rent-A-Car - Damage recovery
Enterprise is trying to come after me for damage I did not do. I rented a car through my company I am a traveling RN. I drove the car a total of 87 miles in 7 days. I returned the car with 44, 347. and the report they sent me with damage said the car had 44, 641 miles. I was devastated and I retained an attorney because I feel strongly in my conviction that I did not do the damage. My attorney asked me to request documents including proof of the cars inspection before I rented it and any renter after me since it took 14 days to even get the damage report. I sent this email requesting this so my attorney could start working on a motion and they did not respond. I sent the email on 11/09/2021 and I got a response 12/13/2021. When asked why? Gabrielle Gele told me that she was busy and that she did not have to provide me with any of requested documents when asked about the mile discrepancy from my receipt and the sent "estimate" page she told me that she didn't have to explain the mile discrepancy and that wasn't what I was being charged for. I get that I'm not being charged for miles, but who put an additional 300 miles on the car before it got to the damage center? I don't know and apparently I am not entitled to that information.
However, I intent to see this through like stated above I have retained an attorney I will be going after enterprise for false claims, attorneys fees, and time missed from work.
Desired outcome: drop false claims/ provide proof
The complaint has been investigated and resolved to the customer's satisfaction.
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