Jack In The Box

Hello my name is cheneice lawrence. And on august 13 2019 myself an my wife got on line an ordered jack in the box. About ten mins went by and I recieved a message from jack in the box telling me "thanks for my order and payment was successful you can now head to your ordering location to pick up your order".. I then ordered my lyft ride to pick us up so by now it's been at least 20mins that had passed. So we get to the location its after 3 in the morning so we already know to go thru the drive thru so finally a ladies voice comes across the speaker so my wife goes to give her name an tell them we did a online order for pickup so the lady precedes to tell us ignorantly that "aint no orders pop up on her screen an she not making it unless it pops up. Ok so my wife asks well how long is that gonna be the lady says yall are gonna just have to wait.. Ok now hold up my wife said wait for what that's the reason we order online because its suppose to take away your wait time. And my wife is disable on oxygen and a walker an we are paying for a lyft ride so just telling us we gonna have to wait isn't a reasonable response. So we pull to the window an the lady comes an says can I help you ignorantly. So my wife says waiting isn't a option the order should have been thru already because I recieved the message on my phone 20plus mins before we pulled in drive thru I have the message an order number an we tried to show her to see what else could be done at that point. So then I skinny tall black guy pushes her to the side an yells at us saykng"listen you crackheads yall gotta leave now he stuck his head thru the drive thru window an kept saying it by then the lyft driver turned an looked at him in disgust by that time he still being ignorant disrespectful an inconsiderate with poor customer service skills just all out disrespectful from one human being to another. By then my wife is trying to get out the back seat to him because the type of disrespect an the words and name calling he was doing was just out right not acceptable an by no means am I gonna tolerate that from any one I have ptsd an oxygen an the way we were getting spoken too when all we are doing is coming to pick up our food like the message said like we do all the time from any other place an because of that I ended up having to go to the hospital because I had a bad panick attack. That's the reason i'm on oxygen my anxiety an ptsd fight against each other an once I have a panick attack my oxygen levels drop tremendously an hard to get or back up so that's why i'm just getting around to sending this message because I been in the hospital since that night.. An I need my money back that was taking off my card because we didnt get anything no food no apology no nothing just a hospital bed an out of so much money because the 3 times the amount we usually pay for the lyft ride because we had to sit there trying figure out how an why are we getting treated this way because we come pick up food that we paid for an by sitting an waiting an then disrespected by a manager I need everything reimbursed even that next day my wife called to the store an asked for the manager an apparently she wasn't there so we left a message for her to call us an gave the number an we haven't heard nothing from any one yet even tried 3 days later and again left another message an still nothing. All three need to be fired suspended or something an I need every dime that was taken from me to be reimbursed i'm on disability a fixed income an i'm sickly an cant afford to jus be throwing money away an then end up in the hospital. And I need this matter to be handled in the most punishable actions that need to be taken because i'm not gonna allow this to be brushed to the side because by no means is me an my wife gonna be anybody's crackhead. No not gonna happen I will take this matter as far as I can to get the respect we deserve by no means is that gonna be tolerated my phone number is ([protected]). Or ([protected]) again my name is cheneice lawrence or email [protected]@gmail.com. Or [protected]@gmail.com thank you