Value Plus
Reviews and Complaints

the same thing has been happening to me for awhile. PLEASE HELP

I agree with Herman call your bank about this issue I'm doing the same thing as they billed me twice vacation passport and value plus $16.95. I called they said I became a member with something I purchased online around 4/10/09 after going back to that date I did however make a purchase, but wasn't made aware these additional purchases the consumer rep said I wont be billed anymore even gave me confirmation numbers, still to be on the safe side I'm calling the bank to make them aware of my situation. If the bank cannot help then i'll have to change my account to avoid any additional charges.

ValuePlus, You stole $19.99 from my acct. without authorization and I want my money back in my acct.on 11/17/2008, I have already filed a fraud complaint with my bank for them to contact the US ATtorney and file fraud charges against You, I don't know how you got my number but I will find out and anyone connected withyou in this scam will be charged too.

I also concur with the above indivuals, Value Plus-V has charged my card 6 times for $16.95 and I have been calling the [protected] MIN number over and over and they have told me each time that they would stop billing my account. I have continued to pay to avoid a counter suit against me. But I have paid off a huge credit card debt and I want to close the card account but I need this resolved first. Thank you with all sincerity for someone who will help me.
Bill Weathers

I agree with the person above, they took money from my account and told me that i was to recieve something in the mail from them, and i have yet to do that. So what should i do? How can i get my money back? Are they on a list of scams and fraud?

i work for provell and i can assure you whether you were aware of the membership or not it's legal. i don't place the orders so don't yell at me, by the way. I'm one of the people who cancel those memberships and credit refunds back so if anything i'm working against those marketing practices. basically, if you order something over the internet, or the phone (with a telemarketer) or through direct mail, there's always the fine print, which states that you will be signed up for these memberships on a trial based period (14-30 days) and when it expires you will be charged monthly. DO NOT BUY FROM A TELEMARKETER OR OVER THE INTERNET UNLESS THROUGH PAYPAL OR EBAY. the disclosures and fine print are what you need to review before accepting ANYTHING. also, it is NOT only provell who uses this, even something as simple as downloading ringtones to your phone will do something similar. I went to do that myself a few nights ago, but stopped myself and made sure i read the fine print first before doing so, and sure enough the fine print said a one year subscription monthly membership would be given to me at a fee. POINT: MAKE SURE YOU KNOW WHAT YOU'RE READING WHEN MAKING A PURCHASE UNLESS VIA A STORE IN PERSON. it's not provell who sells this to you, it's the vendor for the item you purchased who signs you up in conjunction.

Billing Amex card through esellrate for several months. They claim electronic signature .
never received any thing from them. A major scam and shame on Amex for not delisting them after all the complaints.
BBB gives them A+ (meaningless)

Charged to our credit card since May and we didn't solicit the service. Even after "cancelling" the service we didn't order, they still charged our credit card.

Made unauthorized charges to my checking account.

VERY UPSET!

I DID NOT AUTHORIZE ANY CHARGES WITH SEM*VALUE PLUS! I SEE ON MY VISA DEBIT ACCOUNT THERE IS A PENDING OF $24.95! PLEASE DELETE THESE CHARGES AT ONCE!

THANKS,
PEGGY L TAYLOR

Follow up to my post:
"My bank has reversed the VP charges fraudulently billed to my card, (for what I have no idea), and is working with the relevant authorities to stop the creeps. .."

VP has replied to my bank that they keep record of all Web applications for their service/product(s) and that they have mine! (I still have no idea what they purport to buy/rent or in any other way, provide.)

As a result my bank has reversed the charge reversal 'til they hear back from me. Not only, but my bank photocopied me dozens of pages which VP sent them... none of which say/show anything other than their blank Web application and their claim to "keep records" and to be a reputable business. WOW. What nerve. The paperwork forwarding cost my bank over $2 in postage,

Next step: I have to call my bank - again. It's in Australia where I lived years ago and never closed because every few years I visit there. Money lost, time lost, what a pain. Is it better to be the scammer nowadays than the scammed? Can't help wondering.

I have the same problem - exactly. Digital River deny any knowledge of the transaction, the same as our friends at "value plus monthly". At least AMEX has credited my account for the past ~60 days. Check out the web for Digital River and their many "subsiduaries". May they all rot.

Posted: 2011-01-08 by tokenboy
Unauthorized Charge
American Express card by Value Plus Monthly Software and one by the same vendor in December of 2010 for $24. 95. Amex put a block against this vendor preventing future charges to my account and they have opened a fraud investigation...

You say: "... that provide a portion of their profits to vendors like Acai Ber..." Guess you're trying to say that they work on commission.

As for the "analysts" at AmEx etc., that you mention - what on earth would an "analyst" have to do with this scenario?! Are you talking about telephone sales reps? It almost sounds as if you are one of them, or perhaps work for Value Plus?

And finally, are you serious?!? "Check the Terms and... " . Scammers like these guys do NOT announce their intention to defraud in any discernible way AT ALL and especially not under Terms and Conditions. You would do better to suggest that everyone check their bank's attitude to scammers like this before opening an account. Too many banking outfits are indifferent to this kind of scam and will leave their customers out to dry.

My bank has reversed the VP charges fraudulently billed to my card, (for what I have no idea), and is working with the relevant authorities to stop the creeps. Slimy as they are that won't be easy and it's unlikely VP will even be slowed down. I'm sure they have a ton of company names to hang out instead of "Value Plus" should anyone ever get close to them and without missing a beat it'll be "Business as Usual", rip-off business, that is.

Everyone on here is completely lost and confused. This is why you all need to read the terms and conditions before you hit "accept" or "submit" when making a purchase online. This company and others like budget savers, are under the umbrella of companies that provide a portion of their profits to vendors like Acai Berry, Colon cleansers and many many many others. By checking the terms and conditions without reading the fine print, you are subjecting yourself and your card to future fees for a membership. Please be aware of what the very fine and legible print says. Also, one last thing, the poor analysts from AMEX or Budget Savers are only doing their job so stop blaming them and take responsibility for your actions. Honestly, if your car runs out of gas, I wonder who is to blame for that.

I, too, have been had by these 'scamsters'. A charge began showing up last month on my Chase card under the following:
ES *VALUE PLUS MONTHLY [protected] MN 24.95
I didn't think anything of it at that time since I thought it may have been an online charge that I forgot to record. But when it showed up again this month I knew better. I have filed a complaint with Chase; waiting now to see what they have to say. Surely they know about this crap what with all of the other complaints! Does anyone know what this company is? These people need to be driven out of business ASAP!

Sorry that number was [protected] not 1972

Hey i called this number here [protected] and they stated they would refund the money for both the budget savers and homeplay...all you gotta do is call and cancel and they shouldnt have a problem reufnding the money at all..in which case they do then get with your bank and file fraud charges against them...ALL in all this whole thing is a ###ing scam..you may not remember but someone called and asked you to enter your birthday 3 times in your phone this gave them the authorization they say to charge your card even tho they never told you they would charge your card..bottom line is check your bank statements and check them often when you see ### you dont know about then figure it out...But ya call that number and give whoever answeres a ###in earful.

I am pissed! I just looked at my account and ther are two charges on there from this place. One is for $19.95 and the other is $16.95, both unauthorized! Has anyone been able to get their money back? Please advise...

I just checked my bank account where I have a debit card and found $40 in unauthorized charges on my account. It's 10:00PM and when I called one company "Homeplay" they told me that my membership was cancelled and they would refund my money. The problem I'm having is that I never spoke to anyone at this company and never gave them my debit card number or anything! They STOLE this money out of my account...period. If I was to go to the bank and help myself to their till, do we all think I might go to jail? So who do we contact to put these people in jail. It's apparent they've been doing this for awhile and the law isn't doing anything about it. Imagine how much money these ### have made off the working American. I swear...if I knew who these people were and where they were, I'd be showing up at their front doors. Now I have to cancel my card in the morning and file a dispute with the bank, I'm sure they're going to love me when I show up all pissed off because of these people. But seriously...does anyone out there know who we can contact to do something about this? This is illegal and has to be stopped. NOW. Please someone who actually has knowledge in this field, email me. I have a lot of time on my hands right now to cause problems and I can't think of anything better to cause a problem for.

I got charched $1.99 a small amount but without my authorization from this company Wc*Homeplay-v and the telephone number is the same as BudgetSavers [protected], I cancelled a membership with them, but they negated that charge from Homeplay-v. How to get rid off this unauthorized charge?

I have just noticed two charges from this company. There was an 800 number that was listed for the company on my bank account, and that number was [protected]. I called the number and all it said was "thank you for calling member services". Member services for what? I am about to go to my bank and see if we can get this sorted out. I just thought I would provide the number for everybody else, hopefully it will be of use to you guys.

Even going to my bank and putting a stop on these people, they are still able to get withdrawals. They don't answer the phone number the have provided [protected]. How do I get this company's information to place a lawsuit? Who do I go to file? I am very angry and frustrated and want this company to answer for what they have done along wth paying all person(s) back their money with interest.

I just got charged $19.95 yesterday I never made any purchase by this company.

does anyone have a phone number to call these people or what can i do ...john

WC Value Plus have charged me twice in one week onmy debit account. How did they get the account #. to be taking money from my checking. I have put in a cancellation with them. I WANT MY MONEY BACK!

On my bank statement, show a amount of 16.95.I donot know what is for.I would like to a deposet back to my account.Please do evey thing you can to put these people away for ever Kinner c.

I submitted a complaint 20 minutes ago, where is it ? Richard Papile stole my banking info and ordered WC Value Plus-v, they are sex pervert videos.Richie9685@rr.com also picked up the 6 yr. old living upstairs from him.I found a receipt 4 panties in his car and asked what they were 4.Richie said he picked her up from swimming and she had no panties ! How would he know? Where was the "MOTHER"? I reported this ACW! These sickos should b put away 4EVER Kathy M.

Reference --WCValue Plus--!-[protected]--the person to speak with is Oliver Walton out of Omaha--he transfered me to Lori Kienow ext 2349 --her # is [protected]--the main name of the company is Central States Group--the girl Lori is out of Iowa--I was also charged 16.95 on 6 jul 08--they have no knowledge of any of this-- they say--but Lori is the accountant for the company and she says her records show no charges made--so we are changing everything--it is a shame and disgrace that these people can get by with this--we are fighting a war here at home as well as abroad--by the complaints being made these people have been doing this for a while--I am calling the police department in Omaha, NE and I am calling the governor of Iowa something has to be done to stop these people---hopefully we can stop them

I have the same problem. How can I get them to stop? I am elderly and dont hace this kind of money.I have lean living the tea AndWC values taking out 19.95 and 14.95 each month please tell me what to do I have already cancled them both twice. Please I need help

Got this started; never use it and get billed $19+ every month. Got to figure out how to cancel.

This is a rip off company.I did not order from them dont know how they got my card #.I need to have my funde refunded to me.

The same thing happen to me. This is terrible and How do we find out who these people are. You can't access the site at all, this need to be reported to the attorney General.

I have had the same problem as everyone else, it seems to me the scam is to get as many dollars from people as they can for nothing at all! Think, it adds up to a large amount after so many people have been scammed! Besides their counting on people not getting upset about a few dollars, but i'm mad about the whole thing!

I know this is an old post, but here it is 2018 and they are still doing it. Mine showed up as wc*grocery coupons MN. I wish the first person could elaborate on the "I specifically told the salesman "no." . Were you actually buying something you wanted and the rep was trying to push other product and services on you? I suspect that happened to my wife while ordering a hair product. She remembers the rep pushing other offers all of which my wife declined. The wc* charges began March 2017 same time as when she first ordered the hair product. I requested a copy of March 2017 credit card statement and hoping that the hair product was the only phone order placed at that time and that would really narrow it down to who helped this scam company to her credit card info. If that is the case, I plan on going after that well known hair product company. I did call the hair product company and they confirmed that March 2017 was when she first placed her order, but they denied that their phone reps try to sell other offers and they would forward my inquiry to the correct dept...never heard back from them.

I completely agree with the well thought out and clear advisement provided. I had to cancel my credit card for the SECOND time to get these people off my charge account. I purchase everything online and I am not sure which website is selling my credit card information. I wish I could file a law suit against that website owner. I did file a complaint with the FTC today and I called Value Plus 800.475.1942. They are sending me a form to complete to get my money refunded.

I also contacted this law firm for advisement on how to file suit for their fraudulent activity and all the time and aggravation it has caused me since this law firm has successfully taken them to court previously. This Provell company has a long history of this type of practice against the consumer.

Mansfield, Tanick & Cohen, P.A.
Attorneys at Law
1700 U.S. Bank Plaza South
220 South Sixth Street
Minneapolis, MN 55402
www.mansfieldtanick.com
612.339.4295

The excerpt below is taken/quoted from their website:

"Violation of Club Contracts Act, Home Solicitation Sales Act and Deceptive Trade Practices claims against telemarketer: Machalek, et al. v. Damark International, Inc., MC 00-11950 (Hennepin County District Court, State of Minnesota) This lawsuit alleged that Damark, now known as Provell, violated various consumer protection statutes in its telemarketing practices and sale of membership clubs. This matter was resolved on favorable terms to class members."

This company is very difficult to cancel with! They will tell you your "accounts" have been cancelled but they keep charging your bank account the fees (sometimes under more than one company name-Explore USA is another to look for)

Wc value plus-v charged my credit card under someone else name. Then when i tried to call to get it back they keep hanging up on me.

If you have ever ordered anything from an advertisement from the TV then they probably ask you a series of questions and one of them probably pertained to a one month free trial. For the one month free trial you get a $25.00 gift card just for trying it, but you have to remember to cancel it before 30 days are up. If you don't then they charge your account. That is how I got stuck with it. They ask you too many questions to can't and try to trick you into saying yes when you should say no, and no when you should say yes. Great marketing scam!

Oh my God! I know exactly how you feel! Two days ago, I had just re-loaded my empty Mastercard/Debit account with $100.00 to pay some bills easier online. I swear, not 2 minutes later, there were two charges:
WC *VALUE PLUS-V
[protected] ,MN
Terminal: [protected] -$24.95

WC *FUNSOURCE MNTHLY-V
[protected] ,MN
Terminal: [protected] -$ 24.95

I wanted to CRY! How is it so easy for credit card accounts to just be charged on with unrecognized names and without any authorization by the cardholder? My Mastercard company did reluctantly (because it's a Debit card) take both of the charges off my account yesterday after calling them. GUESS WHAT HAPPENED LAST NIGHT? Yes, the charges were again added back to my card by the same company, as if to say HA HA. I wish we could do something more about this fraudulent activity. But, I think there is more of a hassle trying to get the charges taken off, then it was for them to be charged in the first place!

Oh my God! I know exactly how you feel! Two days ago, I had just re-loaded my empty Mastercard/Debit account with $100.00 to pay some bills easier online. I swear, not 2 minutes later, there were two charges:
WC *VALUE PLUS-V
[protected] ,MN
Terminal: [protected] -$24.95

WC *FUNSOURCE MNTHLY-V
[protected] ,MN
Terminal: [protected] -$ 24.95

I wanted to CRY! How is it so easy for credit card accounts to just be charged on with unrecognized names and without any authorization by the cardholder? My Mastercard company did reluctantly (because it's a Debit card) take both of the charges off my account yesterday after calling them. GUESS WHAT HAPPENED LAST NIGHT? Yes, the charges were again added back to my card by the same company, as if to say HA HA. I wish we could do something more about this fraudulent activity. But, I think there is more of a hassle trying to get the charges taken off, then it was for them to be charged in the first place!

We have all got to stick together to put this company rip-off out of business.

I had the same thing happen when I tired to get the gas rebates no such website. I also was charged a $1.00 for a 30 trial to look over there info and didn't recieve anything. They finally sent one piece of paper with a few websites to look at then charged my credit card $19.95 10 days later no were near a 30 day free trial. I tried calling the number to cancel they were closed but had a message with a website if you want to cancel the membership. It was not a suprise that the website has errors you can input your info but it goes nowhere it shows error everytime you try it! also my husband has never been verified to use my card and they called his cell phone and had my credit card info and was able to charge it to my acct that way!

Please be careful Value plus is a scam!

Becky,
Sevierville, Tn.

They said I joined when I ordered flowers from Pro-Flowers on Mother's Day. It must have been a pop up or something because I didn't sign up for it. I have been charged $14.95 since. I have tried to e-mail and could never get a phone number. Thanks for the number.

I bought flowers from pro-flowers and i checked my bank account i got charged 14.95 for easy saver that i didn't sign up for i am not going to use pro- flowers ever again.

I too had purchased bender ball & got charged for something i didn't even order. I had called customer service but i keep getting the same thing over & over "My Supervisor will call you within 24/48 hrs" will its been 2 weeks already since i first called & not a single phone call

I have never heard of this company before, but on August 11, 2007 I checked my online bank account and there were several charges made to this company. It has made my account overdrawn and my bank has charged my $50 to continue using my account.

Beware!

I had the same thing on my account. I called to complain and credits did show up on my account within a week or so.

I noticed a charge to my account today 11/21/2007 from WC Homeplay [protected] is the number, that I actually had to guess the last digit and do some research online so that I could call them and get this resolved: I called today: 11/21/2007, and spoke with a Norma, she said that the money will be credited back to my account withing one to two billing cycles. I would have for me to get some legal action against this company and report them to the BBC if this issue is not resolved!

I too have not received anything and am going to contact the better business bureau about not receiving the gas cards or anything else promised. What a scam! Any information you have would be greatly appreciated. I have phone numbers which you can never reach anyone on but need addresses.

Today, I was charged $19.95... for what? I never subscribed to this site much less gave them credit card information. HOW CAN WE STOP THESE THIEVES?!

Question: is Value Plus WC and Value Plus Online the same company/people? And, two days ago I was charged $14.95 from 24ProtectPlus. Again, I ordered nothing. Is this company also theirs? Any help in stopping additional charged and hopefully recouping what they have also charged. HELP?

I never made any authorization for this company and never heard of them

order patch perfect on july 21/2008 it arrived at post office july 29/2008 i sent it back on august 13/2008 i have been calling trying to get my money back still have not got my money back thank you alfonso futch

Complaint same as above.. Had no problem on phone... answered as "Membership Services" Stated that membership was in Hotels, gas Staions, restaurants etc. Promptly said would remove charge
this is nothing but a scam.. plain and simple. The lady gave me an address (PO Box) in Mn. but I didn't write it down... We shall see if taken off.

I al so received this charge on my credit card, and I tried to call the number and it is apparently not open today, they told me to go to a website, but I tried the website and it doesn't exist...

If you call this number [protected] you can cancel your membership and get the charges stopped.

I want for this company to stop the monthly charges automatically made to my ATM bank card.