Vanilla Gift Cards
Reviews and Complaints

Received 2 Vanilla gift cards from work each with $50. The cards were activated per the vanilla website when I check the balance on the cards. However, there was $0 balance and it was due to monthly fees from the card company. I do however have a 3rd vanilla gift card that was activated the same year and it still has a $50 balance. I don't understand why the other 2 cards charged a monthly fee and I never used the cards. I called customer service but no help.

They put my card on hold for some reason. I have been waiting for a month and a half for them to resolve the issue (30 business day rule). It has now been 30 business days and the issue is not resolved. Customer service is horrible, as I have dealt with them 3 times now.

I'm not sure if I will ever get access to my $500 gift card, and there is no escalation process. Everything goes to the call center in India.

I was given a Vanilla Gift Card for Father's Day on June 18, 2023. They did not tell me how much the card was good for, so I attempted to check the balance online but would get a message "System Error" or "Invalid Number". Eventually I finally got through once and found out the card had been used up with six charges to "Google google". I called Vanilla Gift Card Customer Service but to no avail. Each time I call, I am placed on hold for up to two hours. When I do get through, I get the run around that they have received my dispute, but it will take 45 to 90 days to resolve. that means they get to use my money for up to 90 days interest free. Hopefully this will get resolved by September 26. What a rip off.

I've been calling since January 14, 2023 for a replacement card. Which I didn't need my card worked just fine. 1st time called sucked 2nd or 3rd time was good the guy just turned my card back on and then got turned off again. I've been with our car insurance since Feb. Bc of this I still had 83 or 84 dollars left on card to pay my insurance case numbers [protected] and [protected]. All bc someone called and said it was there card it's my card I've had it I opened it up out of the thing they come in I got it from a convient store on casswhite rd. Cartersville ga 30121. Can yall please send me my replacement card to 21 dogwood dr nw cartersville ga 30121. I will NEVER USE YALL AGAIN AFTER THIS IM SORRY BUT THIS IS ridiculous. Card number is [protected]

just bought a visa card for 35 plus the 5 bucks activation fee...i have purchased many of these in the past without any problems but now this card does not work anywhere no where online will accept it ...i called the customer service to speak to people who dont even speak english..very frustrating and even worse typing all those little credit card number in just to say declined...this has been lesson learned i might have a lost my 40 bucks...but this place will never get my buisnes again...total rip off do not buy a vanilla gif card there not the same as they use to be

Hello,

I received a $500.00 Vanilla Gift Card on April 27 and went to use it on May5 it declined. I called the number behind the card and she said it was used.

I told her I had just opened the package so how could someone use it . I forwarded copies of the card , front and back and the purchase receipt.

I called a week later and they confirmed they had received the copies. She said now it was up to the fraud dept to resolve it and forward a replacement card . I was told on July 1st the card

was mailed but as of today Sept. 11, 2023 nothing has been received.

Sincerely,

[protected]@hotmail.com

Purchased several gift cards for graduation season. My nephew was unable to use his $250 card. When I inquired with CVS I was told to call Visa directly. In doing so I have gotten nowhere. In July they requested a copy of the card which we sent immediately. I was told a new card would be issued in 30 days. My nephew destroyed the original card assuming a new one was on the way. It is 9/11 & we still didn't get a replacement. Now I am told they've authorized the original card. That does us no good since it was destroyed. I e called ever day with zero results. I am given an apology, told they will escalate the case but after that nothing happens. I've attempted to speak to a supervisor during every call, I've been on hold for hours at a time & a supervisor never comes to the line. I feel I've been scammed with no recourse.

My gift card has been declined several times. I have never used the card. I called the number on the back of the card (they are useless) and put in the card number on the front, they told me the number was invalid and hung up after several tries.

No I didn't find this card on the ground somewhere. It was given to me as a gift unopen still in its packaging.

I put 75 dollars on a gift card and I used all of it to preorder a game but then decided to refund it. After a day or to i check to see if i can use it but it never works when i go to check balance or use the card just completely doesn't work. I bought the card like 3months ago and it stopped working when I checked yesterday. Wherever I try to use the card it always says gift card invalid or something like that this company isn't the greatest with gift cards.

Bought a $500 gift card. It says you can use it with Google wallet. I went back in forth in circles with customer service. I was told that I had to use the card in person as a debit transaction and it would solve the issue. Went to the store spent $20. Entered the debit pin. Transaction approved. Tried to add to Google wallet, will not add. Called back and was told this card is unable to be added to Google wallet.

Complete [censored] show these people are running. $500 tied up with no way to get it back.

Hi have been working on a claim since June 26th, 2023 with Vanilla Prepaid,

It is now September and the amount of time and energy on waiting and hold has been terrible. The card was gifted for $200.00. I have a claim number, submitted the copies of the receipts, and card as requested, called numerous times and get no answers only someone will call me withing 24-48 business hours. -

I purchased a visa vanilla go gift card put $500 on it at the CVS at 101 Reecesville Rd. Coatesville, PA at 19320 at 1:30 pm and it doesn’t work been unable to use it at all. I would really like some help with this issue. We have been on the phone for two days. And it seems that know one can help us. ID# 6242 8343 can someone please help us with this.

Mr. Wayne Belton

I purchased a $60 Vanilla Gift Card (Visa) from my local Safeway store on 8/26/23. I went on the Vanilla Gift Card website on 9/01/23 to activate the card. I tried to activate the card several times and the statement system error please try later. Unfortunately for me, it looks like I just wasted $60, as I now to all of the complaints about these cards. My question is why is this company allow to sell cards that don't work and businesses don't accept. Is there a way I can get a refund?

I was scammed May 25th, this year. I purchased six $500 cards, took pictures of front and back of cards, also the receipt. After sending these images, my suspicions grew and I reported the theft. The case number I was given is [protected]. I call every month to get somewhere. Today I called, I was told the case was closed, as I had not returned the form, that was never sent to me. I am afraid the people who scammed me are taking my calls and doing nothing.

I received a Vanilla Gift Card from a friend a year ago. It was purchased on 8.30.22 at a local Harps store. I have not been able to activate it, and I found out yesterday that someone else had used it. I am getting ready to go on vacation and wanted to use the card on vacation. I called the number on the back of the card and COULD NOT get a person to talk to. All I got was a recording on how to check my balance or file a claim for a stolen card.

I looked up on line and found another number, which I was able to receive a dispute claim number of [protected] and was told by the CSR Tanisha that I would receive 2 emails that I needed to respond to.

I called that number again today and was told by the CSR that I couldn't file a claim after she accused me of lying to her about what type of card I had.

I really just want to talk to someone about this card and get this resolved.

[protected] $500and 4118 [protected] 6758 $411 both skimmed, stolen. Bought same day at 2 different locations.

Cards begining with 4079, 4118 are blatantly taken SKIMMED. . Hold from veterinary service in Florida placed instantly. The 4118 card taken by a different fraudster AUGUST 24, 2023

i have receipt pictures1

What other information do you need. You have three seats you get the pictures of the cards that I bought that day? [protected]