Vauxhall Motors
Reviews and Complaints

Our van MW17 BNF has had an ongoing issue for the past 3 years of constantly surging. We have taken it to 3 different garages (it's still in warrenty) only for the last garage to finally feel it, and then telling us they cant fix it as no lights on the dash! We have been emailing and phoning Vauxhall directly as the garage says it's down to them to send out a technical person to look at it. It's been 4 weeks now with no van, no courtesy vehicle, no updates! It's an absolute joke, everytime I ring them for an update I get fobbed off. I am now also in contact with the motor ombudsman! Even a phone call with an update would be nice!

Bought a brand new Vauxhall Insignia TDI 1.6 diesel 2018. brand new. Since then it has been recalled by the manufacturer 3 times to fix factory fault on the car.
last time the recall has been on 15.12.2019 and since then the car is still in service, the manufacturer not being able to provide still a date when the part will arrive and the car to be fixed.

I purchased a 2.2 Automatic Vauxhall Vectra in 2010 from a company that has since liquidated. I have no complaint against the company.

I purchased the vehicle in June 2010 and by September of that year the fuel pump went and whereupon the then mechanic took the vehicle to Vauxhall where a replacement was put into effect as there had evidently been a recall.

You may now be sitting at your desk thinking 'Well there will be wear and tear as it is consequently nearly 10 years since.' Well this is the thing. When I purchased the vehicle there was only 6, 000 miles on the clock. It was immaculate and had hardly been used since its production in 2007 as it was an ex-mobility and had been garaged most of the previous ownership.

I actually purchased the vehicle to ferry around my aged parents and disabled husband. I have hardly used the vehicle and it now stands at just over 29, 000 miles on the clock. I have had it serviced and MOT every year since purchase and now have a question as to why I have just had to have another fuel pump installed after having seized up on a major roundabout, calling out my breakdown and then the Police. It all now on record.

Looking on your Web and Google it seems the fuel pump should have lasted until the vehicle's termination, i.e and it states 100, 000 is the minimum it should last quoting far far longer. I am not a travelling salesman and the vehicle has been well looked after. My annual mileage is less than 3, 000. I have to say I thoroughly enjoy driving this vehicle. I like its style, comfort and all that it is but to have to fork out £1, 437.60 for a new fuel pump and regulator your views would be appreciated.

Yours
J Green
50 Darlinghurst Grove, Leigh on Sea, Essex SS9 3LG

On the 16/05/2019 my car a Vauxhall Astra Reg. NU15 XZM was booked in for its fourth service. This was a major service. All its services have been carried out at the same garage which is Call Drive Vauxhall on Concorde Way TS18 3SB. The car was driving perfectly with no faults. It has only done 15, 030 miles, an average of 3, 760 miles per annum. During its service the garage called to say the coil pack was corroded and needs replacing at a cost of over £300. I asked them to leave it.
I have found out that a cowl covers the coil pack and needs to be removed for inspection.
On the 1st 2nd and 3rd service it is not removed. It is only removed on its fourth service when it was out of warranty. This problem should have been picked up on its yearly health check and service. We feel that this problem has been overlooked during its warranty period and therefore should be replaced by yourselves.
Regards
David Moore
10 De Brus Park
Marton in Cleveland
Middlesbrough
Teesside
TS8 9RZ
mob [protected]

I am a disabled 63 year old, single woman, who needs a car to get about as I cannot walk far due to both hips and a knee been replaced.

I bought my 1 year old Vauxhall Viva 18 months ago and its broken down regularly, it is currently in Vauxhall service department today as the clutch switch has gone, its been one thing after another and the RAC are starting to know me well, every time I drive the car for a few minutes its gets warm and when I stop it, it wont start again, totally dead but th battery is full. It has had a new starter motor fitted, a new control module unit and a new relay fitted; but still it doesn't start after driving a short distance.

I am now too scared to drive my car in case it braeks down again.

My car clutch went in February as it had been recalled the Vauxhall garage in lenzie Glasgow garage took nearly a week to look at it. I went without car then they got me a car they said they had fixed the four things that it was recalled for but I think I had already paid another garage Jim Dickson tyres in cumbernuald village to fix 2 of them but he hadn't stamped the book so I had to get him to stamp the book & get the invoice's to & from his garage back to Vauxhall garage at my expense I must have went in to lenzie garage about 14 times with my sister my son from school & my partner picking me up and sropping me off & then for my engine restricted power on my dash to come up now this will be for the 4 the time I am having to take my car back into a Vauxhall garage but I think I will try a different garage than lenzie cause they have had attempts at trying to fix it they have given me a courtesy car 3 times out of 5 times I have taking the car into the lenzie garage as the turbo they said had went but the last time they said they want tell me what part they ordered for my car & they kept the car for a day or 2 longer to make sure that they had fixed my car & that I wouldn't be back in with it but its happened again over the weekend again so as I said I will try a different garage and hopefully a different Vauxhall garage can fixed the Vauxhall fault once & for all. Edward Emslie of 14 craigside court
I was staying at 231 Bridgeburn drive moodiesburn G69 0LP b4 but I am back in my driving licence address.

i drove my car in to tony le voi thurrock lakeside doh what a mistake. it came out with a nice sctrtch on my rear door only to be told its my responability as the signs state. what a joke this is no singing a waver. i was not evenin there how it that possible that im to blam! lovely customer service never again will i go vauxhall cheap car after my bmw. james 5/4/19 they tried T cutting it out bodgers. see pikki below.

Clutch went now turbo & again turbo again not even a week later DS66JYJ
Edward Emslie 231 Bridgeburn drive moodiesburn G69 0LP
No courtesy car last week with car in on Tuesday night not fixed till they said on Friday late on then I drive trying to get passed a car today but dangers cant pass it. On a Dual carriageway so I phoned up the Lenzie garage it's been in twice already last week & cause it's not been fixed those 2 times it needs to go back again but I never got a courtesy car last week as it was in garage for 3 days & now I need to put it back in again tomorrow for the same fault as last week. [protected]@gmail.com
[protected]
DS66JYJ astra techline 1.6
Not a happy customer again

Hi booked my 17plate Astra in at Wilson and co Scunthorpe for what I suspected as a constant velocity joint when in lock made a clicking noise also service indicator came up with 25%oil life last Thursday but couldn't get it in TIL today 19/11/18 at 8am, Gary from service rung at 11.30 to say a technician couldn't find anything, so retold him that you had to put the car in full lock and the noise is there(I wouldn't book a day of work to put a car in a supposedly main dealer for nothing)Gary dung back about an hour later and said we have found a cv joint gone but haven't got the part in and will have to order in what a surprise, then went down to dealer to pick up car mentioned did it need oil change to be told no it's a soft ware fault had I left lights on because battery was slightly and see how it goes.told them at service desk lights come on automatic and off and also get warning alarm so no and just got up the road and same service indicator came up, over all not happy with swiftness of diagnosing and finding fault on either job more interested in pushing a vehicle health check when I get this with onstar

This letter was sent to Mr S Norman and Justin Woodcraft. However it was returned in the post. We had previously been dealing with MR Woodcraft regarding this issue however as you can see the issue was not fully resolved.
REF [protected]

We have collected my Astra SV16YTZ from Bristol Street Motors (BSM) Sunderland, we had an ongoing complaint with a misfire on the engine and brake failure. After nearly 2 months Vauxhall eventually instructed BSM to have the engine repaired under warranty yet I still had to pay for the brake vacuum pump. As this is a non-serviceable part it should be covered by Vauxhall warranty.
As previously discussed Mr Todd from BSM said the car brakes failed due to oil contamination however the car had received a full service approximately 1000 miles previous and the only way it could get contaminated was by the misfire of the engine as agreed by Vauxhall by replacing the engine. This vacuum pump has failed and its down to the manufacture of the vacuum pump not the customer. If the vacuum pump is failing at 28000 miles how is going to work when the car has 128000 miles and no oil in the engine. (I have had many part ex cars come in with no oil in the engine.)
BSM has had my Astra for nearly 2 months, a car I was unable to sell. I feel that the customer care I received from BSM was very poor. Mr Todd at one point asked me when I was going to take my car away. Also on collection the car was dirty and had oil marks on the body work.
Therefore, I would like to be compensated for the stress and poor customer care as well as the part I had to pay for.

Vacuum pump £333

Compensation £1000 (This compensation should be charged to BSM for bad customer care)

Total £1333

Please have this paid into my account
HSBC
Sort Code - 40-43-24
Account- [protected]

Yours Sincerely

T Elves
Managing Director
City Leasing limited

I currently own a Vauxhall Meriva B on a 2012 plate. Two days ago whilst driving down a steep hill I had to stop suddenly. This caused the disabled driver blue badge, in its wallet to slide from the dashboard towards the screen, only to disappear in a gap between the screen and dashboard. I looked at the gap and there is at least a 0.25" gap running the width of the car.
My concern was now that is a 6" plastic wallet can disappear, where has it gone. Took it to my local dealer asking if it was safe to drive, steering brakes etc. Their reply was more than likely but not a positive reassurance. They gave me the customer care free phone number, which when I got home I duly called. The lady who spoke to me was very understanding and sympathetic saying that someone would get back within 24 hours. Which they did.
The second contact whilst being very polite said that all cars have this feature and therefore it is not a design fault. No need for a rubber seal, foam strip or fine grid for air flow, and that I take it back and pay for the possible removal of the dashboard. Potentially a couple of hundred pounds.
My grievance with this is that no one has told me it is safe to drive and whilst I asked for Vauxhall to foot the cost, they wouldn't even pay for a further inspection, possibly an hours worth of work.
Do all cars have this feature of a sizeable gap at the bottom of the screen?

Rather annoyed and concerned with the washing their hands, not our fault, you pay all charges attitude.

I gave my car for servicing on the morning of 15th October 2018 at the Vauxhall Eden Newbury dealership around 8:15 am and collected it back from the dealership around 6:40 pm with a peaceful mind that my car just got serviced and should be good as new.
I drove my car from the eden vauxhall dealership to my home which is roughly around a mile or little bit more .I reached my home and parked my car around 7 ish pm in my driveway/parking spot.To my surprise i heard my car alarm going off around 8:20 pm and when i rushed out to check i saw that my car was on fire and flames were rising upto the windscreen, the left hand side of bumper had melted down and the fire was catching up on tyres.It was scary sight with all people from neighbourhood gathered around just hoping that the fire should not reach the fuel tank .
Thankfully one of our neighbours called the fire brigade and they controlled the fire.

Bit of History -
SO we purchased the car in Jan 2017 from Eden Vauxhall Newbury and paid more for it thinking that car from a dealership is reliable and safe rather than buying from a local garage. The car got serviced last year in Dec from Eden Newbury and have never had a problem before.

We gave our car on 15th October 2018 morning for the yearly interim service and eden charged me £159 pounds for servicing only to find out that after few hours of getting the car back from dealership the car would set itself on fire.Surely there has been some problem in the way the servicing of the car was done.

When i confronted the service department about this they acted ignorant .
Never ever buy Vauxhall !

My car went into Vauxhall at cross hills on 3/5/2018 for its paint protection after I collected the car.
I did a walk round check of the car before dropping off the vehicle. When I received the back I did a walk round check of the vehicle to find a deep scratch down the drivers side. Which wasn't there when I left in their possession. I consulted with a team member to which they told me they were responsible and would have it sorted. I've been in constant contact about sorting the scratch to which I have now been told there's nothing they can do even though my car was damaged in their possession.

I was driving to work on Tuesday 7 August 2018 and the Electronic Stability Control And engine management lights come on. When I got to work I rang Vauxhall in Epsom (my local Vauxhall and the one I always use) to ask if I should be concerned about the light, I was told they wouldn't know until they looked at the car. When I asked when they could look at the car I was told not until September. I was advised to keep driving the car until the light eithe went red or the car broke down and I could be towed to the garage as they might be able to look at the car sooner than September . A bit concerned she repeated her advice. Feeling worried I rang my local garage, SWB Motors in Cheam who looked at the car the same day, told me not to drive it as it would cause further damage to the car. They diagnosed the problem as as faulty ignition coil and repaired it on Wednesday 8 August and it is fine now (£247.20).I am horrified at the lack of service from Vauxhall - the car is under warranty until September but I had no choice but to get it done elsewhere. I attach my receipt for the work and trust Vauxhall will reimburse me.

I complained to Vauxhall customer care about a flip key which had sheared off whilst closing the key down into position, lucky it did not cut me, and they said that they will have a photograph taken whilst it was having a service, which was due a month later, I have just received a courtesy call from my local retailer Perry if sittingbourne and they have informed me that they know nothing about it. This took me twenty emails and numourous phone calls to try and sort out but it seems I was just being fobbed off. After many years of being a loyal Vauxhall buyer and I am now on my forth new car I will be getting rid of it as soon as I possibly can and never buying a Vauxhall again. The cars are great but the customer care is non existent.

Hi
I booked my car in at Go Vauxhall Crawley for an express service on 15/3 at 10am I left at 12.16 noon. I had to ask 3 times how long it was going to take and 3 people kept telling me it was in the wash bay 11.30am.
I was away from my work in Reigate for over 3 hours.
I must mention they told me the MOT was due in April so I said if they could do it if they were not busy otherwise I would bring it back on the Saturday.
I asked for a quote for a service plan and was going to take it out until the bad service then I decided not to and didnt have the time for more paperwork.
I was told by the person on the phone if they took over an hour the Express service was free. I have had to pay £203. I am not impressed at all. Kindly get back to me asap

I have a astra 1.4 sri on p.c.p. which i have had for two years with the same on going fault with steering not working properly and sometimes won't start plus various warning lights showing on dashboard been on going now for a whole year and still no further forward I use the car for my business which I have now lost customers plus money due to all this problem I will say that it's been a total sham from vauxhall and very un professional and customer service is very poor I will never do business with them again and certainly won't recommend my clients to them.

My Corsa is a 2013, 31, 000 on the clock. Last week the car decided to break down, fortunately for me I was outside a garage. They pushed the vehicle onto the forcourt I left it there for them to investigate. Two weeks later and a bill of £1500 the results are in. Timing chain has was broken which resulted in the Pistons and valves being damaged all having to be replaced. I went to see the Vauxhall garage where it was purchased and couldn't explain to me why a car that is only 4 years old and has only done 30, 000 miles has a broken timing chain, the only explanation they gave me was it could happen if I used the wrong oil well I used the oil recommended. The mechanic also said the chain shouldn't have broken with the year and miles of the car

Very disappointed and very angry as now have tofork out £1500 as I need my car for work and school drop offs. Buses aren't an option as there aren't any in my area !
Thanks Vauxhall

Lynda Chambers

This complaint does directly relate to a new Vauxhall Viva and Vauxhall themselves, although we actually purchased it through a Vauxhall Dealer, Evans Halshaw of Chilwell, Nottingham on 23 October 2015. We purchased it as new from the dealership, although it had been with them since first registered as new, July 2015. Registration is FB15 BTO. It was in fact the one in the showroom and had only 18 miles on the clock.

We were pleased with the vehicle for the first couple of months and then after Christmas 2015 it developed a squeaking noise somewhere from the back of the vehicle, particularly when going over bumpy surfaces or speed humps. I contacted the garage and they asked me to bring it in. I asked if it was possible to have a courtesy car, but it wasn't so I had the day off work and took it in. They kept it most of the day and said it was fine now, so I went to collect it and took it home, The next morning, my wife drove the car and the squeak was still there, so I contacted the garage again and they asked me to bring it back again with no courtesy car available. They again kept it most of the day and they rang me to say it had been tested and no squeak. I went to collect the vehicle and took it home.

We drove it for the next few days and lo and behold the squeak was back and it had also developed what can only be described as a rumbling, grating sound from the back of the vehicle when reversing or starting off, particularly after having been parked for a while. I contacted the garage again and they said to bring it in and there had actually been a re-call issue on them which they would attend to. I did say that I would need a courtesy car this time, which they arranged, They kept it all day and rang me in the afternoon to say it was fine and the re-call issue had fixed both problems. My wife collected it and the next morning took it out and although the squeak seemed to have gone, the rumbling, grating noise was still there when starting off. We kept trying it out for the next few days and everytime the same thing, when reversing or pulling forward on starting off. I contacted the garage again and they suggested this time bringing it in and they would keep it for a week to thoroughly test it and we had another courtesy car, which my wife collected and straight away realised there was barely enough petrol in it to get her home! As you can imagine by now we were getting pretty fed up. The garage rang me a couple of days later and said they kept hearing the noise but could not find anything mechanically wrong with the vehicle and had contacted Vauxhall themselves to ask them how to proceed. Vauxhall suggested replacing the shock absorbers, which they ordered. They told me they were not available and they would get some as soon as they could, 4 weeks went by and we heard nothing. So we had not had our new car now for some time which we had paid for without using finance and we were to say the least not happy and did feel that we should by now either have a replacement vehicle or money back. After I complained to Vauxhall themselves, the garage decided to take shock absorbers from an existing Vauxhall Viiva they had in stock and put them on our vehicle. This was done, vehicle tested and they rang me to say it was okay and ready for collection. I collected it and took it home.

The next morning on taking the car out, amazingly there it was again, the dreaded noise. We were now so fed up we could have quite easily driven the car through the showroom window! It had also now developed a strange ticking sound when going slow, such as in traffic queues. After a few days just to make sure it was somehow, hopefully a one off, I contacted the garage yet again, they said to bring it back again and we had yet another courtesy car, which we told the garage to bring to us and they could take ours back. The guy who collected the vehicle straight away confirmed that he heard both noises when reversing the vehicle off our drive. The garage did keep me updated fairly regularly this time, but still did not really know what to do. They contacted Vauxhall again and in the end after about 1 and a half weeks they moved a bracket which seemed to be causing the problem and said this had occurred on others. Ironically the car by now was due for its first service, so I said to the garage whilst they had it they may as well do it's first service. They said fine and that the cost was £140 amazingly, to which I said that I thought after all the hassle I had had, it should be free. They couldn't or wouldn't do that, but agreed to reduce the cost to £115. I reluctantly agreed and collected the vehicle on Friday 22/7/2016. It was pretty filthy when I went to collect it, no cleaning, valleting or anything. The vehicle seemed okay for a couple of weeks, we then went on holiday for 2 weeks and on returning and using the car the strange ticking noise was there again. We contacted the garage and were told to bring it in, but no hire car available until 22 September 2016. We took it in and they kept it for about 7 weeks even consulting another dealer, Pentagon, neither dealer could establish what was wrong.

We actually in the end never had the car back, we decided we were so fed up with it all instead purchased another car, not another Viva but a Corsa, from them but having to pay an extra £2000 to do so. This was basically because it was of course a new car against what was by now a 14 month old car. Vauxhall themselves were approached by both the garage and ourselves with a view to replacing the vehicle with a new one, but refused after a 3 week decision period because of the age of our vehicle. I wrote to Vauxhall and said I was absolutely appalled and disgusted at this as citing the age of our vehicle as the reason was ridiculous as it had been an ongoing issue since early 2016 when the vehicle was relatively new. We felt that at least some of the £2000 we have now put into a new vehicle should be recompensed to us, but they refused point blank. The garage has reimbursed the cost of the service completely and the first service on the new vehicle is free. Vauxhall themselves however have not come forward with any compensation at all, which I find staggering.

Robert Hardy
10 Kingsley Crescent
Sawley
Nottingham
NG10 3DB

My car is just over three years old with 35, 000 mileage. Went in for its service in which they advised me that I had a seal gone on the front crankshaft, needed a cambelt replaced and an oil seal gone. How can a car that is just over three years old with average mileage need so much work doing to it so early on. Surely the cars now adays should be lasting for more than three years or are they just being made to ensure that they just about last for three years and bang all sorts go wrong for the owner to pay out for. Very disappointed indeed in Vauxhall and bearing in mind this is my fourth Vauxhall I have never been so upset in having a car that in my eyes is fairly new being so crap.