Vayama
Reviews and Complaints

I book my flight to this company VAYAMA and my flt got cancelled by philippine airline supposed to leave on July 4, I've been trying to reach them my email and phone and until now there is no response about my refund, I am thinking to report them to IATA so they will respond to my email

I have been attempting to get this name changed for the past 3 weeks now with no avail and now our flight departs in 8 days.

Every time I send an "email" via the contact, it is not saved as a reference under messages and I do not get a copy sent to my email address. I am unable to call Vayama because the phone number doesn't work.

One of the tickets has been "in fulfillment process" for over a week. It instructs us to contact if it is "in fulfillment" for over 12 hours yet we can't actually contact them.

We need the name "Channel" to be changed to "Channen" on both departure and return tickets.

Also I am on the phone with Aero Mexico (to see if they can correct the misspelled name) and they have informed me that our last names are duplicated and this is going to be a problem for going through immigration. So we also now need to make sure our last name is not duplicated on all departure and return trips.

Name: Denise Palmer
Booking Number: VUS-[protected]
E-ticket number depart: [protected]
E-ticket number return: [protected]

The EVA Air tickets I bought through you were cancelled due to Corona. I want to change them.
But all the phone number on their website doesn't work.

My name is Yuko Fujiyama.
My Booking Number is KUSW-8607882.
My E-ticket number is [protected].
I talked with EVA Air. They said I have to change through Vayama and told me to which flights I can change.

# Leaving from JFK on Nov 3, 12:20 am, & arriving Taipei on Nov 4, 5:40 am
# Leaving from Taipei on Nov 4, 8:50 am and Arriving Tokyo on Nov.4, 12:55 pm.
# Leaving from Tokyo on Dec 23, 2:00 pm and arriving Taipei on Dec 23, 5:00 pm.
# Leaving from Taipei on Dec 23, 7:30 pm and arriving at JFK on Dec 23, 9:10 pm.

I had a flight scheduled for 8/23 and had to postpone my trip, due to COVID-19. I have called everyday to try and talk to someone, in order to change my flight and have not been able to reach anyone. There is no email option either. This has been the most horrendous experience I've ever had.

I used Vayama to book a flight to Malta. Due to cover-19 and the current travel restrictions to US citizens, I needed to cancel my fight. I cannot reach Vayama by phone( it has been disconnected) I have sent them an e-mail and had no response. I am very upset and don't know what to do. I wish to cancel and get a future credit for my flight. Any assistance would be greatly appreciated.

I purchased airline tickets from Vayama for over a cost of over $2100.00. The booking took place on December 25, 2019.
Your booking details

Airline reference: V6M5TI
British Airways
Tuesday, July 28, 2020
Atlanta
Berlin
Tegel

Sunday, August 09, 2020
Prague
Atlanta
The flights were cancelled and Vayama will not return my money. I contacted British Airlines and the representative told me the company policy is that when dealing with travel companies the actual company (Vayama) does not have to pay for the flight until after the first flight takes place. Thus Vayama did not pay out any money. I have tried calling the company at [protected] and [protected] and the recording says they are not accepting calls. I have emailed them at least 8 times asking for my back with the same reply - be patient due to Covid...

This is the email I recieved after booking the flights:
You will receive your e-ticket later today
Dear Teresa Ann Resch
Thank you for your booking. Here is your booking request acknowledgement. You will receive your e-ticket and payment overview in a separate email today.

Important: Please check this confirmation carefully. If any details are wrong, please phone us as soon as possible to try to limit change fees.

Tip: you will find all information about your booking in My Trip.
Booking number VUS-[protected]
My name is Teresa Resch.

I want my money returned.

My flight to bombay on lufthansa (august 1) with my family was cancelled by lufthansa on july 25th. Since then I have been contacting them weekly for my refund. I called lufthansa and they assured me that they have returned the money to vayama.
Since then I have sent an email to them on a weekly basis with no response whatsoever. There was one email initially refusing to pay.
When I explained why I should be paid (my call with lufthansa), there was no response.
Please help!

Regards,

Kaio

Vus-[protected]

My ticket has been made changes from the airline control due to the covid-19 at march (yes, march!), and I have been told that I was able to ask for a full refund. I emailed vayama about the situation, and I got the email that confirmed: "yes, you are able to get a full refund," and it asked me to confirm by replying "I confirmed, so I did it, I replied" I confirmed, " and then nothing has happened. I didn't get any emails since then to follow up on my case, and I didn't get my money back.

I have emailed yavama a lot, and all the emails didn't take serious of my questions. I start to feel like vayama is trying to steer clear of the crucial point, and it's frustrating.

I understand that it's a challenging situation because of the covid-19, but I have already sent amount of emails to yavama in months, since march. I have tried to be patient. I insist that my case has to be taken seriously and give my full money back.

The screenshots show how many emails I have tried to sent to vayama, and I have been told that I am able to cancel the ticket with a full refund.

Vayama has been refunded money from American Airlines, as of July 17, 2020. I finally convinced them that they have received it, and as of August 5th they said they were processing the refund to me. I have not yet received it, and can get no responses to requests for updates. This is for 6 tickets I bought for my family, starting with number [protected]. The six refunds are for $266.16 each.

I'm expecting a full refund to the account used for purchase.

Silver Airways Corp

The flight below was booked with insurance and changed by the airline due to Covid19 restrictions on the island. I had to cancel the trip and Vayama will not refund my money. I disputed with my bank as a fraudulent charge and their bank is disputing,

Saturday, August 15, 2020
San Juan
St. Croix

Saturday, August 29, 2020
St. Croix
San Juan

Total
759.60 $ (USD)

Company does not respond to phone calls at [protected]. No phone number is not published on their we site. Live customer service does not exist. Airline tickets purchased in February 2020 cannot be cancelled now in July. While all airlines recognize this special situation and allow cancellations, Vayama does not refund or change the tickets. Not fair. Will never do business with them again.
Time to file a class action lawsuit!

My flight which was bought from Vayama. American Airlines cancelled the flight and has already refunded the ticket price to travel agent. I have email from Airlines. Vayama has not refunded the amount even after 3 weeks of refund from Airlines. Unable to contact any representative on phone. They are sending email saying waiting for airlines to get refund which is not true. Airlines has refunded the amount on June 17th. VUS [protected]

I made a reservation that said all the time to include 2 pieces of 23kg and now says only 1 piece. could you solve this? since I paid for 2 pieces.

I tried to contact them by phone but this one doesn't even answer. there is no one. tried by email and no one replies ! it's an absurd! such a website and don't have effective customer service ! it's an absurd

In February I purchased round trip tickets to Switzerland for myself and my husband to meet up with a tour in July. Due to the coronavirus pandemic our tour was canceled. I first went online to United Airlines (the carrier for all flights in the booking) to cancel but was told that because the tickets were purchased through a third party (Vayama) I would have to cancel my booking with them.

I went online at Vayama. According to their website you can cancel your flights through the My Trips link. However, there is nothing on the My Trips link to allow me to cancel or change my flights. I tried calling Vayama and received a recording that, due to coronavirus the office was closed, and I should use their website to resolve my issues. So I tried emailing Customer Service, explaining that I tried to cancel online but cancellation wasn't an option, so would they please cancel my booking and refund my money, minus the cancellation fee. I received a stock email telling me to cancel my booking using the My Trips link on their website.

So right now I am $2200+ in the hole with no way to cancel and no way to resolve my problem. Any thoughts on how I can get my money back?

Thx.
Madeleine Hoshizaki

Dear Sir/Madam

Re: Airline reference: OQX4B4, Booking number BIE-3088719

Vayama site refused give me refund due to Turkish Air flight cancellation. 2 companies started plays games with me :
Turkish Air texted me : "For the refund of tickets purchased with travel agencies, I am afraid you have to contact them directly."

VAYAMA texted me : "After you bought your ticket with us, the ticket amount was transferred to the airline. That is why, in case a refund is applicable, the airline is the one that needs to initiate the refund."

IS IT SOME KIND OF JOKE?

Hi, my name is Michael Tran. I wanted to receive a refund for my purchased flight tickets. I purchased 2 round trip flight tickets for myself and Chirapha Phukhanen from Bangkok, Thailand on April 16 to Tokyo, Japan, returning April 22.