Veritas Global Protection Services review: Resolution of my claim took too long 1

My experience with Veritas. I have their warranty on my 2014 BMW 650i Gran Coupe. Had a fuel pump fail. Diagnosed immediately by the mechanic. Veritas kept going back and fort about what codes they needed to see. Once they decided to cover the replacement they wanted to use a cheap after market replacement. Of course I am not willing to do that so I have to pay the difference. That is in the warranty so that is not my complaint. My complaint is it has taken two weeks to get to this point. The mechanic says Veritas was making ridiculous requests. For instance questioning why the code is not in while the car is not running? Etc.

I paid a lot of money for this warranty $4400) and had never used it in the two years I have owned the car. Probably won't in the next two years cause I rarely drive it. But, if I had to do it all over again, this repair, I would have just paid for out of pocket. That is how bad this experience has been for me. Luckily I had another vehicle to drive as they limit what they will pay for a rental. The repair is going to be $1300 which Veritas is covering $700 or so. I have to cover the rest. So being without my car and paying $4500 for a warrant has saved me $700 in the two years I have had it.

I am writing this review because no one at Veritas cared about my experience. I am not complaining about the cost of the warranty or them wanting to use cheap parts. I am complaining about how long it took to reach a resolution, Too long. I would not recommend getting their warranty.

I plan to share my experience on every platform I can.