Verizon
Reviews and Complaints

Others have had this happen to them but are not saying anything, but I'm here to call Verizon out. They allow customers to post date checks on their accounts only to disconnect their service anyway and then charge the customer a $20 reconnect fee per line! Not only that, they accept the post dated check as payment, it's provided to the customer as a payment option! Seems fishy to provide post dated check option, disconnect service before date on check, reconnect service before check cashes, then charge the customer a re-connection fees per line. Just think of the income Verizon generates using this underhanded tactic. This is mostly an attack against the family plan with multiple lines. I have a total of five lines so this generates an additional $100 for Verizon. Their excuse? It's a payment option not an arrangement, whatever the hell that means. NO Verizon, that's just your way of conning your unsuspecting, struggling customer into spitting out more of their hard earned money with your greed and deceitful tactics. Why you are allowed to continue to scam the customer in this manner is beyond me.

I purchased my phones in California two years ago I moved to Kansas in September of last year and immediately changed my address on their website as you are encouraged to do

We recently switched to sprint after years and years and years of dissatisfaction with Verizon. We never received a final bill from Verizon so after a couple months we went to the store and had one printed out on our own We were shocked to find that we were still being charged California taxes and service fees for the last year after we had moved and made our address change a parent to Verizon. We were shocked to find that we were still being charged California taxes and service fees for the last year after we had moved and made our address change a parent to Verizon

We have made several attempts over the last month to get these fees and taxes reversed on our bill with several frustrating conversations with customer service. We have made several attempts over the last month to get these fees and taxes reversed on our bill with several frustrating conversations with customer service
My latest conversation today I was told that I only changed my address on one screen and not to so I was responsible for these charges. My latest conversation today I was told that I only changed my address on one screen and not to so I was responsible for these charges I think this is the most ridiculous thing I have ever heard and is nothing short of fraud. It is more than a parent to Verizon that I moved I believe this is their way of stealing and victimizing the customer to increase their profits I refuse to roll over and let this company treat me this way

I will fight with everything I have to get these charges reversed and for the millions of people that I've probably been charge the illegally without their knowledge and because of some stupid second screen that I wasn't even informed about in order for them to get away with this robbery

Today, I was told I'm being removed from a Verizon store for inappropriate contact with customers. Except for a couple times of politely opening the front door for a customer, I had no contact with any customers! When I told this to the placement supervisor, I was told that my side of the story, the true one, doesn't matter! I see the proverbial handwriting on the wall with this company. Very unprofessional and uncaring about their employees when faced with false allegations!

WOW. I am writing this while on hold with verizon technical support as we speak. I got verizon internet (and phone ONLY because I was told I should have it for internet) and needed an installation. The first technician showed up and couldnt complete the job, promised to come back later that day or call and never did either. I called the next day and I was told another technician would come. I was given a time frame of 8-11am, and the guy showed up at 130. It took him 2 1/2 hours to tell my husband that he didn't have the proper equipment and had to come back the next day. SO - my husband took a third day off from work in hopes that we would finally have internet, but once again, he never showed. Two days later I look online and there is a bill for installation, modem and internet charges. I called to schedule yet another installation, then got on the phone with billing and spoke to one of the rudest, most miserable girls - she should NOT be in the customer service field! I was credited for the monthly internet charge and was told that they were giving me the luxury of crediting me, and that I would still be responsible for everything else IF the installation for the next day was successful. Fine. It is now Monday 8/31, and the technician was supposed to be here between 11am and 2pm, but guess who didnt show up on my husbands now FOURTH day of missed work ?! You guessed it. No call no show, and we got text messages and recorded calls from Verizon stating that our internet is all set (even though nobody even showed ip!) I am still on hold after writing this novel 25 minutes later. The man on the phone claims to have absolutely no record of any of the past weeks events. I have never in my life dealt with such an unprofessional and unorganized company! I have Comcast scheduled to come install internet on Saturday - I guess its worth overpaying for service sometimes... Class action lawsuit sounds REAL good right about now - maybe it will even cover the 4 days of work that my husband missed... NEVER again.

I switched to prepaid no contract with verizon after continuous problems with service interruptions. Now after about 8 months they have once again disrupted my service stated that i had switched to contract which i have adamantly denied, i went to prepaid for a reason. I can not understand how they can randomly do what they want without punishment. When i called they advised that i called at midnight to switch to contract which in it's self is lubricious. They can not show where i called them but yet they will not live up to the prepaid that i wanted. Verizon has become the big thug of the mobile world. Do what they want when they want and the hell with the customer.

Website to pay your verizon bill is not operational. This incompetent company has no clue, or they do know and just want to piss you off.
Everything else on page is functional except for contact info.
Just sits and spins.

Tuesday, august 18 2015. I came home tonight and nothing was working, no telephone, no television, no internet. This has happened previously. I called verizon and they said in a recording it would be fixed by 1:00 p.M. Tomorrow (wednesday, august 19). Then i contacted several neighbors and they said there was no problem for them. I called verizon again, finally spoke to a technician. He said there is no outage in my area. We trouble shot a bunch of areas. Now he says it is between the street and my house, and no technicial will be available until friday. That is 72 hours away. How is this acceptable and allowable? i pay a lot of money for this service and not only is it not being provided, but i have to wait for three days for repairs? i need someone here tomorrow morning.

We had an appointment for TV/Internet installation on 8/14, 1-5pm. We had two emails that day saying they were coming. We drove from CT to Philadelphia to meet them and wait. At 6pm their computer called to say they weren't going to make it afterall. Subsequent calls to customer service resulted in us being told the next available appointment was the following Thursday, 6 days later. We could not drive to Philadelphia yet one more time to wait. Called Saturday 8/15, was on hold for the good part of the 2 hour phone call. At one point the rep did not come back on the phone for 35 minutes. The end result was useless, they could still not return for 6 days, despite the fact that THEY missed the installation appointment. No one there cares at all.

Signed up God Verizon iPad plan . Was told I had 14 days to cancel and receive credit for activation fee. The service did not work in my location. Called within that period to cancel and was told that I was receiving the credit. Got the bill weeks later and called. Told that I was responsible for the credit and it was 3 days I had to cancel and not have the activation fee. Talked to supervisor and he offered me a $5 credit.

On 8/6/15 at approx 10:00a PST, our long distance was disconnected. It is now 7:00a PST on 8/7 and we still do not have any traction. Verizon has about 12 departments, and if you have an issue, you better pray that you don't go on a 50 call, fifteen 800#, tail chasing session like I've been through over the last 18 hours that proves that they have no idea how to organize a business or provide support. They expect you to understand the organization of their business as if they have provided transparency to the end customer so you can troubleshoot your issues yourself. Worst experience with a telecom ever and I do not know how they stay in business.

I decided to share this verizon wireless story regarding loyalty. We called verizon wireless may 2014 since our monthly bill for 5 cells was averaging $275. They agreed to apply a loyalty bonus of $10 for 4 cells. Fast forward to june 2015, we called verizon wireless to determine if any new programs available based on competition. We increased data to 10 gb and reduced monthly charges to $183. Received next bill and no change. Called again, was told their representative offered plan that was not available, she was subsequently retrained (Or terminated?) and nothing they could do about it. Received next bill and $40 loyalty credit was removed. Called verizon wireless again and the greeting was "thank you for being a loyal customer", followed by the loyalty credit only applied for one year and no longer available. Loyal last year, but not this year, really? Monthly bill from $233 to $183 (Fooled you) to $283 (Not loyal). Wow! Working on strategy to move 5 cells with different 2 year commitments to a new vendor.

When I purchased my Iphone 6 from Verizon I was given Verizon's version of a tablet. It has not worked properly since I got it and none of the Verizon store that I haave gon into in Florida, New York or Ct have been able to help me . This has been going on for almost a year. . They don't even appear to know what they are doing. I would love to just give it back without paying a penalty . They are charging me $10 a month for the hookup of this worthless piece of equipment & don't even seem to care. All I want iss to have thge monthly charge to stop. I am not even looking for a refund of the purchase price.
HELP!

The number of bars/reception was low in my area but in the past few months has gone to where I can no longer receive or make text messages and or calls. I called their customer service line and was told that my area was not considered a "problem" area in spite of the fact that you can't get any reception. They said they would look into it and get back to me within 24 hrs. Within 24 hrs I received a text message stating they were "working on it" on it would be resolved in 24-48 hrs. One day later I got a similar text (received outside my area) that stated they were just about complete and it would be just 24-48 hours longer, then nothing - for 12 days! On the 12th day I called Verizon who started the whole "what seems to be the problem" as if I had never registered the ticket. I went through no less than 12 operators, was disconnected and spent nearly 3 hrs going around and around. I gave them the ticket number and from the first person, asked what the resolution was. The first person told me they were "still working on it". By the time I got the 10th person they told me they would need to transfer me yet again to the people that handle escalations of tickets. The operator told me the wait time was high and that they would call back within 10 minutes.

15 minutes later I received an automated text message that asked if I was the person who had left the message to call back. When I said yes, the autobot said "We're sorry we were able to reach you we will try again some other time". 10 minutes later I received the same message and spoke loudly saying yes, it was me, only to receive the same result "We're sorry we weren't able to reach you...".

By now I was fuming and called the customer service line and explained what had happened and the operator instructed me that the ticket that was open and unresolved when I called earlier had been resolved but could not tell me how. I asked when did I get notice of the closing and she replied, we tried to reach you but you weren't there (referring to the autobot call). When I asked for the resolution, ashe told me she couldn't tell me that she didn't have access to the information but would transfer me to a supervisor. 49 minutes later I got a "supervisor" who told me the ticket was closed and that the resolution was for me to spend $200 on a booster for my home. I know that solution dosent work and explained to him that if I were to go to the Verizon store 1 mile west of me, that has a booster, you still can't make a call! Imagine if your power company cut half the power in your house then told you it would cost 200 buck to get the rest of the power - its called extortion! The Verizon stor said that they new it was an issue and that all you can do is complain enough and get enough people to complain and then they will put up a new tower - great way to do business guys.

I have been with verizon wireless for for over 12 years. My husband recently upgraded his phone to the tune of over $600 (With the discount, mind you) . We have a bit left to pay off. I have been harassed all day via phone and text message, 5 phone calls and 4 text messages while i am at work. . . Which i am charged for. . . I cannot leave a complaint on the website, you have conveniently (For you) made it impossible to do that. . . I want to know if we have a new contract because i will be shopping around. Other companies now a days are paying people to switch. I'm sure they would want a long time customer like me that does pay their bills. My email is: [protected]@gmail.com. I expect a response. If i don't get a response, i'm shopping

Appointment scheduled between 8am and noon. No one showed up and no one called to say they would be late. I called Verizon and they tried to reschedule the appointment for the next day. I said NO, schedule the appointment for today. They called the dispatcher and told me he said the technician was at lunch and would be here in two hours . Never showed up and again never called. I called Verizon again and was told that I had to take the first appointment tomorrow morning. No other option. So I waited all day for nothing and no one from Verizon ever even called to tell me there was a delay or any problem at all.

I called Verizon customer service on Friday June 5th to schedule to have my FIOS service ended for Verizon on June 9th. We completed the discussion and verified that it would be shut off onJune 9th (in 4 days after me calling). However 10 minutes later and right in the middle of the day the shut the FIOS Service OFF. The screwed up and shut it OFF right away impacting me drastically since I work from home on fridays. I called back and they said it was OFF and couldn't help me any further. 3 hours later and 8 phone calls I was able to get to somebody to help me get it scheduled to get re-instated. It was the WORST ever customer experience I have ever gone through in my life.

We switched to Verizon FIOS Triple pay deal for advertised price of around $75 month for two years with a $400 prepaid gift card after 90 days a few months back. The actual price with equipment, one step up on internet speed and taxes is more than double that at about $155; but still better then the same services with our old cable company and it is really guaranteed for 2 years.
Just learned today that you can only use that gift card once to pay Verizon FIOS bill. That was not told to us before order placed. We called and after usual annoying auto operator switching we spoke to one agent who switched us to another who gave us that info and then we got switched to supervisor who confirmed it is a “Known Verizon issue”. If it is known, why were we not advised about that before the sale!? Just a bit annoying, especially after going through all the multiple wordy, extremely annoying queues to get to a human, and then switched to another etc., to get that info.

The new $80.00 10 gig promo Verizon is running stating that each phone on the edge program is $15 a month is very misleading. I have been a faithful Verizon customer for many years because they have the best service we I live. They are hands down the most expensive cell phone provider around. My complaint is that they are offering this promo and its borderline false advertising. I called in yesterday 5-30-15 and talked to a Verizon rep who told me that the promo 10 gigs $80 and 4 smartphones $15 each x4= $60 which the total comes to $140.00 not including all of their taxes doesn't include the $25 for each phone. How can you advertise one price without giving the entire price. I told the rep that it was a very shady ploy, he agreed with me and said that when you call in for the promo that's when they tell you the full price. I very much appreciated the honesty of the employee, but I still am very dissatisfied with the dishonest promotion they are running. I'm a small business owner and I always tell the full price of my services upfront. I think it is very dishonest when you don't give the full truth.