Verizon
Reviews and Complaints

When I upgraded my cell phone recently the salesperson convinced me to "try" Verizon's new home service device because it was "free" and would "save me money". I was never told that by taking it "free" I was committing to 2 years. I was also never told of other options to switching (paying outright $130, etc.). After a couple of months I also found out that it was using up my cell phone minutes (I was never told of this little tidbit either) so I ended up with a bunch of overage charges. I'm sure I signed paper work that disclosed all these things but my complaint is that the salesperson never mentioned either of these very important details. Had I know of either of them I never ever would have signed up for it because they could never save me any money with their device. Now I have $50+ in overage charges and a $160 termination fee (and now I know that I could have bought the device outright for $130) and neither customer service or the store/district manager will waive a penny. I even need to add a new line and it just doesn't matter to them even though I have been a customer for over 10 years. I feel I was defrauded and duped.

I tried talking to several people today at Verizon. I have been unemployed and trying my best to keep my phone on. I have to so employers can get in touch with me. I tried tomake arrangements on my bill and they keep telling me to post date a check ( I do not use checks) or pay the whole amount. I keep explaining to them that I am not able to pay the full past due amount and wnat to make some type of arrangement. They refuse to work with me. I told them that if they suspend the service, they may never get the money owed. They rather lose a customer than try to work with them. And everybody in financial services are idiots. Everybody has a different answer as to why. JERKS! Customer Care told me that financial services can't even read the bills and explain things to customers. It is hard out here.

What Verizon FiOS did with me.You be aware.
I moved my phone service and DSL service from Old address to New
one. Phone was schedule to be started after 15 days.Moving Charges
Tech Visit were never revealed untill posted to my bill.

While the DSL is pretty much active in my New area, I was told
that we are no longer offering DSL in this area. I insisted for
DSL.

Finally one day I had a chance to talk to the Technical Manager Who told me that After we install the copper line or get it working we will switch on the DSL(" Provision IT").

After consistent calling I was TOld that DSL was not available and we(verizon) cant do anything, SO we can offer you Fios Which is faster and better, (a big box that occupies a space on you wall, and the drilling that comes with it was never told Plus the Installation Cost),
I was MISLED into fiOS deal, Verizon Agent Offerd my Fios for bare $ 20 a month at 5 MBPs speeds(for the First Year). I agreed and installed the fiOS. WHEN the BILL cam it was $69.99 a month PLUS Installation cost of $150 + Phone transfer Charges $40 + Phone Tech Visit Charges( wheras no tech visited for the Phone earlier) Fios was installed after 20 days of my phone(copper line) activation.(Phone activation charges plus Taxes on top of these servces.

From the past several months, since May, I have been constantly calling for the price that was offered to me by verizon Fios.

EVERY time I was told that they do not have Fios at that price, I
was made to believe that I was a DORK. I spent countless hours talking to verizon staff and didputing the bill since May 2011, It looked like, to me, as if Sales people at verizon were MISLEADING customers into buying FiOS.

I almost thought of taking them to court. ONe day in Mid Sept I pushed CSR for an address where I can reach the the Top Bosses, ( Mangement, CEOS, Operation Managers, Regional Managers, Divisional Managers), Any of these The un-cooperatve CSR never gave any information. Was Told Only the 1-800-verizon number that was already there on the bill.

I told them I need to serve a legal Notice but same old please call 1-800 #. Finally I somehow convinced this CSR to Escalate this Matter, and then I had a chance to tallk to some one in Manhatten Office. This person in Manhatten Office said the same thing that veriozon Starts at 59.99.
I, again had to convince this ( I believe CS Manager) to investigate the recorded conversations with the person who offered me that price,

It took her 2-3 weeks for this to surface, THEY FINALLY AGREED TO ADJUST THE BILL at that Price, Knowing that there could be legal trouble while they constantli lied to a customer. During this time(since May 2011) I have beed so Harassed and made to believe that I am a Dork. All this time I was telling the truth and Verizon was lying...Now I think this is not enought for what I have gone thru.. I need some inputs from City people.Thanks for reading.

I have been a Verizon Wireless customer for about a year. At the time I switched to Verizon I was between jobs and could not afford the smartphone I really wanted, so I got a basic feature phone. My assumption was that when I wanted to upgrade to a phone requiring a data plan, generating lots more revenue for them, Verizon would do everything they could to make it convenient for me.

Not!

Only after I am 20 months into my two-year agreement do I become, in Verizon’s words, “eligible to upgrade with an additional loyalty discount.” Until then I can upgrade at full price. By “loyalty discount” they mean the price anyone who is not already a loyal Verizon customer could get by signing up for a new two-year agreement. And by “full price” they mean the exorbitant full retail price that nobody but the very rich or very desperate actually pays.

For example today, as an existing Verizon customer I could purchase an iPhone 4S for $650. If I were not already a loyal Verizon customer that same phone would cost me just $200. Yes, because I've already chosen to be their customer I get to pay more than three times as much for a new phone!

I have contacted Verizon several times about this, including three letters to CEO Ivan G. Seidenberg. I have made it clear that I am willing to extend my current agreement for an additional two years beyond the end of my current agreement, that I will sign up for a calling plan that would immediately start earning them an additional $50 a month, and that if they won’t bend on their policy they will definitely lose me as a customer when my current agreement ends.

Verizon's response is a consistent and firm "No". Their attitude is, “We already have you locked in to a contract. We don't have to give you good service.”

Apparently nobody at Verizon knows the old marketing truism that it is infinitely easier and less expensive to keep a current customer than it is to gain a new one. They in fact seem to be doing the exact opposite ... throwing time, energy, money and special offers at potential new customers while at the same time angering an existing customer - who actually wants to spend more money with them - to the point of losing him.

We had Verizon upgrade our internet service to Fios 4 months ago. Since then the service is down between 1 and 3 days a month. Customer service stinks. Finally, we got so tired of the endless hours spent on the phone with them (plus going elsewhere for critical internet connections) that we asked for a credit for all the down time (not to mention OUR time and gas). NO DEAL! "Sorry, sir, we can't give a credit for any time down less than 24 hours." Nor for the multiple days down either, it appears. LIARS!
The only responsive people at this outfit are in the sales department. Otherwise, it's wait on hold, no consideration for all your lost time and service (did I mention we've gone through 2 boxes - in 4 MONTHS!).
Verizon stinks. Don't get trapped. Go somewhere else. We're about to dump this oversold albatross.

The service advertized and being recieve are totally out of wack. I can go to a coofee shop up the street with my lap top and get faster internet download speed free, than having to pay for quote "high speed internet service" here at my home. Trying to get a hold of Verizon to have this problem looked at is another story in its self. Have to get someone in the philippines to set up an appointment just to look at your system. Would reall like to have someone look into this problem and provide us with better internet service as soon as possible

The commercials depicting a little girl "Susie" and her lemonade stand has a very destructive theme of man bashing. The little boy in the commercial clearly is trying to help the girl by informing her of a vending machine which is low in product. He works hard to let her know. When he finally gets to her, she informs him that she already knows about him...clearly demeaning him and pretending to be superior. This type of ad demeans little boys and is extremely offensive.

I am writing on behalf of my 90 year old father who called and ordered his cable service to be switched to Verizon in exchange for a 19" LCD tv several years ago. Dad called the day that the flyer came in the mail, and was told after he ordered the service that the tvs were backordered. This went on for several months. Then the story changed to "we dont know what youre talking about". Many months later after trying to resolve this and being told "sorry sir no tvs", he disconnected his Verizon service. After the Verizon nasty notes, the bill collectors began calling. He began receiving nasty calls and letters and explained his case several times to no avail . They explained over and over and over that he still had to pay an early termination fee. When he told them that they didnt live up to their end of the deal, they hung up and then the bills that came increased from well over $200 to well over $400. Several years later he is now incapable of handling this issue and I am now fielding the rude bill collector calls. I explained it to them and they keep calling and calling trying to get us to settle and pay half. Can you please help us? We are at wits end, no one listens to our story. Thanks in advance for any help you can provide.

I went to Verizon's website looking to order tv throught them. The website sends you to Direct TV. While ordering direct I was told about a promotion that I would get a Free Compaq Mini Notebook for having ordered all 3 (telephone, internet and direct). The manager Alfred gave me an account # to give to Verizon. I then called Verizon. The man that I talked with told me also that I was entitled to the free compaq mini notebook but that I had to call back in the a.m. because the dept that would take my mailing address was closed. I asked if I should just order it online and he said absolutely not. Therefore I called @ approx 8:15 am. The woman that I talked to said that I would have to get it threw the New York office. She gave me the # and connected me. I was transfered to a woman by the name of Jessica. She told me that she would have to check into it. After several minutes of being on hold, she came back on the phone and told me that I was not entitled to the mini compaq notebook. I then asked to speak to a supervisor. A woman by the name of Cellina got on the phone and said that I was in no way entitled to the mini compaq notebook. I asked her then why was I told by 3 people that I was and I was given the account # by Alfred. She told me that she would check into it but I was out of luck. To try back in November when Verizon gets there own tv service. But it was not available to me. I have their home phone, cable and 3 cell phones. They also have a double deal, which consists of home & internet. You also receive a FREE mini compaq notebook. She said that I wasn't entitled to that either because I had ordered the more exspensive internet service. I am very upset that I was told by 1 direct tv manager & 3 Verizon people that I was!

I have been a customer of Verizon Wireless since 2003. In all that time, I paid my full monthly bills on time. When I paid my July bill, the check got lost (either in the mail or at the Verizon offices), so Verizon recorded I was past due on my account. I intended to pay two months on the next billing to remain current on my account. However, Verizon Wireless "suspended" my account on 7/23/11 until the day they received my check on 8/3/11. Verizon Wireless STILL charged me the full monthly amount of my calling plan & texting plan & email-Internet plan. They billed me for services I could not use for 12 days. I communicated my polite request for a credit on my account in an initial letter. A customer service representative responded that I wasn't entitled to a credit, because I could receive incoming calls and dial out 911 or reach Verizon at *611. My second communication was with a Verizon customer service rep who stood by Verizon's "policy" that no credit was forthcoming. I was charged for services I could not use--too bad.
I am complaining to every agency that I can. If a loyal Verizon customer of 8 years, with a prompt payment history, cannot get a credit/refund for services charged and not used, then DO NOT remain with this company. It just shows that the corporate policies that drive Verizon Wireless are more important than human contact and the desire to rectify customer complaints.

I have attached a spreadsheet (as a "jpg") file and it shows a detailed billing of my usage for Verizon voicemail activity. I have highlighted the problems a follows:
(1) In the blue color, I have shown where Verizon has charged me for a caller (who I don't even know) had left a voicemail and at the same time, Verizon charged me for this. Now, traditionally, I have always known that when a (long distance) call comes in to you, the caller is always charged (and NOT the receiver of the call)

(2) Also, in the gold color shows charges (against me by Verizon) for just trying to "clear off" or delete any voicemail messages. One thing more, I literally begged Verizon to disable my Voicemail features and they said "not until you upgrade to a newer and more expensive package". It feels sometimes like they were "punishing me" for not getting a more expensive package or upgrade to their own personal desires but not the Plan that I prefer to have.

I recently completed Chapter 7 bankruptcy and all my creditors were informed by certified mail. I don't know where Verizon Wireless came up with this "bill" and frankly I don't care. I'm going to check my credit history and I had better NOT find this phony bill listed there. I will take legal action and report this to the FTC. Verizon is one of the worst companies that I've ever dealt with and it would give me great pleasure to cause them some grief because they've certainly given me enough of that. I don't want to hear any more of this nonsense.

Verizon-is a terrible company. They are dishonest and falsely adveritse. I was moving and verizon said I could take my service with me. When I move to FL, they claimed they didn't have service there and this forced me to cancel. They charged me an early termination fee of $79 for cancelling because they didn't offer services in Fl. Not only did they do that but they never sent me the bill, and they sent it right to collections with out notifying me. They then sent it to the credit reporting company and now there is a mark on my credit because of their dishonesty. I have talked to all the managers till I am blue in the face and they refuse to remove it. I was doing a credit report and that is how I found out.

Money grubbing crooks! They sign you up for a 2 year contract, sell you a phone that has problems, (and it took 3 times going in there until they replaced it). I get really crappy reception, (and I mean EVERYWHERE), and I pay every month for a mobile hotspot feature which NEVER works...all it does is say 3G is not available. Once my contract is up, I'm dumping these guys!

7-6-2011 I ordered an Iphone from Verizon Wireless (VW). It was the last day they were offering their unlimited data plan for $29.99. I wanted the peace of mind not to worry about data usage even though I was leaving on vacation the next morning. I was assigned phone number: 7206.
7-25 when I returned from my trip I turned on my phone. 7-26 I thought it might be easier for people to contact me if I switched the 7206 number with another number on our account: 3832. I called (VW) to ask if this would affect my data plan, and if not, get assistance changing numbers. The lady on the line assured me it would not affect my data plan and she switched the phone numbers.
By happenstance I found out the next day they switched me to a 2GB plan when they switched my phone numbers. Verizon Wireless gave me erroneous information that enabled them to change my data plan without my knowledge that it was happening.
I have called them several times to try to rectify the situation. I want the unlimited data plan I ordered 7-6-11. It’s the only reason I ordered a phone.
As of yet they have denied my requests. They say they are sorry for the mishap, but there is nothing they can do.
It seems as if Verizon Wireless customer service representatives have license to misinform customers without recourse.

Extreme caution when checking on verizon wireless service. Employees out right lied to obtain our account from their competitor. First they said we would get a 15% discount because my company was with verizon. That turned into a 5% discount. They sold insurance on the phones & told us it would cover the phone 100% with just minor shipping charges. After 9 months a phone got wet & they wanted $180 to replace the phone.
They really messed up the billing and had us paying for one phone twice and created an additional account. It took many hours & weeks to straighten out which still cost us money. Their standard answer to everything is"I am sorry & I can understand your concern" but when it gets down to resolving things, they have no real answer. I fail to understand how anyone can work for a company that values their customers so little & treats human beings with such malice.

I subscribe to a family plan with Verizon. I have my children (college student & recent college graduates) on the plan. This past spring an individual posted on a social network my daughters personal information: phone numbers (home & cell-both unlisted, both through Verizon) and her address. He also posted information concerning her calling plan, in essence, MY information. After this was done, she received approx 200 text messages from the same individual. She did not know who this person was however we later discovered he was a friend of a man that used to work in the same office she did that was fired for behavior unrelated to her. He apparently felt that she should "be his friend" though she wasn't interested in establishing a friendship with him and received her contact information from the "texter". I was outraged and immediately called Verizon only to discover the "texter" was an employee of Verizon Wireless! I was told that they took this matter seriously and would do everything possible to remedy it. They offered to change her number for free. Big deal. I was told an "investigative" team member would be calling me back. That never happened. I called again. Heard the same song & dance. No return call. Called again and inquired as to the status of this employee (also found out that years ago the former co-worker had also been employed by Verizon Wireless). I was told that the ramifications of his action was a confidential issue. Isn't that reassuring? Their employee's behavior is considered "confidential" but my personal information isn't? I advised them that I was very upset over this situation. She is a single young woman that lives alone and her occupation is such that it is not desirable/safe to have her personal information publicized. This situation compromised her sense of security and cost a great deal. I was reminded that Verizon did change her number for FREE. I did eventually receive correspondance from Verizon...my monthly bill. For almost two hundred a month (a 6 year customer) I expect more and I feel I should have received it. Just a bit of advice: Verizon apparently employs some very unstable individuals and obviously more people than I ever thought have access to account information. To top it off, Verizon apparently has no policy in place to protect or reimburse their customers for the bad judgement, criminal behavior, and poor ethics of some of those in their employ.

I have been complaining to Verizon since May 2011 about getting constantly dropped from my DSL internet. I have submitted numerous tickets and it still isn't fixed. Well I recently found out why. Because the 'hub" in State College PA, which provides my internet service, doesn't have enough servers because Verizon keeps extending their service into outlying areas but refuses to get more servers to provide service to these areas. There are people who apparently man these servers and 'move customers around' on different servers all day long. On weekends the service REALLY sucks because no one is manning these servers. Now...this is 2011... GET IT FIXED! I cannot believe this and am outraged at the service provided. I pay you people 300-400$ every month for DSL, cell phones and landline and I am extremely annoyed at this service. Don't tell me the funds aren't there. The trouble tickets aren't going to get fixed if you don't get more servers in this area. Don't be stupid or lax in providing customers the service they pay for. I got dropped less when I had dial up! It took Verizon probably 10 years to finally get new cell phone towers in my area. I don't want to wait that long for you people to get up to date with the internet. GET WITH IT!