Verizon review: Cell and fios

FIRST ISSUE - I applied for the first responder discount July 13, 2023. I called/chatted several times after that, only to be told each time to give it another billing cycle. Finally on November 1, after still not receiving the discount, I chatted/called in again. I was told by the rep, and this was the first time in 5 months I had heard this, that the service would need to be in my husband's name since he was the first responder. The rep transferred me to another department to transfer the service into my husbands name. I explained to that rep why I was asking for a transfer and she walked me through the process online. I told her I was not able to choose my plan, the 55+, and she told me that she could see that was the plan I had so she would submit a request to keep that as my plan. I thought that was the end of it, but no. Then I received a bill for $14.52 and $125. I started with a chat sometime early to mid November and had to eventually call in and ask for a supervisor. She told me my plan had been upgraded -- never did I ever say I wanted to upgrade. I was told the 55+ plan was grandfathered and no longer available. Unfortunately I never asked for the plan to be changed and no one had previously said that by transferring service, that was what set my upgrade in motion. I only did everything I did at the suggestion of Verizon reps. I was also told by Supervisor Ally that she was going to get me on a similar plan to my 55+ and she would get back to me in 242-48 hours to confirm. Needless to say, I never heard back so I called in a after the 48 hour period and explained everything yet again. That rep did tell me that he would credit me and would put me on a plan that was similar to 55+ and would only cost around $75. I'm waiting for my bill to see what I'm going to be charged and that should only be for service from 11/27 to 11/30/23.

SECOND ISSUE -- I chatted 12/1 to cancel my FIOS service eff. 12/1 and asked for my bill be revised to reflect only a few days in the 11/27 - 12/26 billing period. I was told that there was no proration for internet - WHAT? So I asked for a supervisor on chat who told me they were going to be put the cancellation through. Then, surprise, the chat disappeared and I could'nt get back to it so I called in and asked to speak to a supervisor, who was extremely rude, and told me I could read this rule in the customer agreement.

And this is how Verizon gets you -- first they upgraded my plan without my consent and then they're going to keep my money for service I'm not using. And this kind of service is exactly the reason why I canceled both cell and internet.

I literally have spent 8 - 16+ hours chatting or talking with Verizon reps about these two situations -- Verizon customer service sucks!